APPENDIX 6: DOCUMENT TEMPLATES
PROCEDURE
Procedure text:
ACTIVITY RECOVERY PLAN
When and how to use this plan
This activity recovery plan may be used at any time when operations are prevented, due to an incident or situation that prevents normal operations.
The activity should be recovered to a minimum acceptable level, within the recovery time objective (RTO) stated above.
Minimum acceptable level of activity
At or before the RTO (elapsed time following the interruption of activity), the following minimum levels of operational activity are required:
(quantitative description of activity)
The minimum resources required for this service level are:
When the minimum acceptable level of activity has been restored, this must be reported to the Crisis Management Team.
1.0 Loss of premises
In the event that the normal workspace is not available beyond the RTO for the activity, relevant staff will relocate to:
Contact information for gaining access to the workspace:
Contact information for IT network access:
Contact information for general office service provision:
Any significant operational problems that prevent the activity being restored within the specified RTO must be reported to the Crisis Management Team contact.
Other resources must not be used without approval from the Crisis Management Team, as this may prejudice the recovery of other services and have a significant knock-on effect.
Depending upon the nature of the incident or activity interruption, it may be necessary to continue operating in this interim arrangement for up to six months.
2.0 Loss of IT network or applications
2.1 No denial of access to normal workspace
Failure of the entire IT network
The following working arrangements will be implemented:
Failure of required IT applications
Report loss of applications listed in the table below to:
If the IT network is still operational, applications will be restored within the RTO stated in this table:
Application |
RTO |
RPO |
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2.2 Remote access (from home or other workspace)
Remote access to the IT network is/is not available to this activity.
Procedure to deal with remote network access problems:
3.0 Loss of staff
Significant numbers of staff may be absent for an extended period for reasons which may include:
Pandemic flu
Major casualty count following a serious incident
Security cordon, or other access restriction, requiring most people to remain at home
In the event that more than …….. staff are absent for a period likely to exceed …….. days/weeks, the following interim working arrangements are to be implemented:
3.1 Remaining staff operating in normal workspace
3.2 Some staff working at home
4.0 Loss of plant, equipment and services
4.1 Outline arrangements for:
Alternative processing facilities
Converting plant and equipment
Subcontracting/outsourcing
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