Contents
Why Build a Virtual Team in the First Place?
Getting Started with This Book
SECTION ONE: Finding and Hiring Your Virtual Staff
Reality Check: The Myth of the Super-VA
Introducing the General Virtual Assistant (GVA)
Creating Your 3 Lists to Freedom
Understanding the 2 Different Types of Outsourcing
Freedom Spotlight: Jared Croslow, Cliconomics.com
Defining the Different Types of Virtual Workers
Case Study #1: Todd Beuckens, Elllo
Finding the Right Virtual Staff
The 10 Elements of a Good Job Description
Case Study #2: Tom Libelt, Libelty SEO
The Interview Process (and the 10 Questions You Should Ask)
NDAs (Nondisclosure Agreements)
SECTION TWO: Training Your Virtual Staff
The Biggest Problem with Training Virtual Workers: You!
Case Study #3: Tristan King, Shopify Ninjas
Develop Your Training Tools: The VA Training Trifecta
Case Study #4: Kyle Zimmerman, Kyle Zimmerman Photography
Best Practices When Training Your Virtual Staff
Freedom Spotlight: Pat Flynn, SmartPassiveIncome.com
SECTION THREE: Managing Your Virtual Staff
Case Study #5: Steve Dixon, Dixon Clothing Group and Breakthrough4Business
How to Manage Different VA Roles
The Difference Between Revolving Tasks and Projects
Using Project-Management Software
Reports from Your Virtual Staff
Freedom Spotlight: Justin Fulcher, Kinda IT
Paying and Motivating Your Virtual Staff
SECTION FOUR: The Big Question: Stay Local or Go Overseas?
The Advantages of Staying Closer to Home
Why Outsourcing Overseas Is Not for Everyone—or Every Business
The Outsourcing Destination of Choice: The Philippines
Case Study #6: Fiona Lewis, Super Savvy Business
5 Things to Remember When Working with Filipino VAs
Case Study #7: Paul Holland, VideoTise
SECTION FIVE: The Next Level: Building Your Virtual Team
How Different Types of Virtual Employees Will Work Together
Case Study #8: Nate Ginsburg, Onset LLC
Setting Company Goals and Rewards
Setting Up a Social Network for Your Virtual Team
Freedom Spotlight: Joe Daniel, The Football-Defense Report
When to Create the Virtual Project Manager Role
SECTION SIX: The Case for Content
Why Your Business Needs to Produce Online Content Consistently
The P2P (People-to-People) Philosophy
Case Study #9: Joshua Van Den Broek, Fitco Health Technologies
The Importance of Being Remembered
Getting Your Virtual Team to Do (Almost) All the Work for You
Freedom Spotlight: Natalie Sisson, The Suitcase Entrepreneur
SECTION SEVEN: Time to Get Started
BONUS SECTION: Top 10 Virtual Team-Building Mistakes (and How to Avoid Them!)