- Cover
- Title Page
- Contents
- About the Author
- Dedication
- Preface
- 1. Nature, Value and Process of Communication
- 2. Communication Barriers and Methods to Overcome Them
- 3. Oral Communication
- What Is Oral Communication?
- Importance and Objectives of Oral Communication in Business
- Use of English in Oral Communication
- The Phoneme
- Sounds of English Speech
- Phonetic Symbols: The IPA Symbols
- Classification of Sounds
- The Study of Phoneme
- The Syllable
- Prosodic Features of an Utterance
- Pitch and Intonation
- The Rhythmic Patterns of English Speech
- The Choice of Tone and Its Significance
- Pause
- Fluency in Spoken English
- Pronunciation
- Change of Meaning by the Stress Shift
- The English Phonemic System and Its Notation
- How to Improve Your Pronunciation
- Characteristics and Principles of Effective and Successful Oral Communication
- Barriers to Effective Oral Communication
- To Be Assertive Without Being Aggressive
- Conversation
- Review Your Learning
- Reflect on Your Learning
- 4. Written Communication
- The Art of Writing
- The Purpose of Writing
- Principles of Effective Writing
- Planning, Writing, and Revising: Business Messages
- Letters and Memos
- Drafting an Application Letter
- Essentials of Good Business Letters and Memos
- Writing E-mails
- Circulars and Notice
- Report Writing
- Reference Style
- CV Writing
- Writing Minutes of Meetings
- Paragraph and Essay Writing
- Essay Writing
- Précis Writing
- Review Your Learning
- Reflect on Your Learning
- 5. Non-verbal Communication
- What Is Non-verbal Communication?
- Characteristics, Importance, and Forms of Non-verbal Communication
- Kinesics
- Meta Communication: Body Language and Paralanguage
- Proxemics or Space Language, Time Language and Surroundings
- Gestures
- Vocal Cues
- Physical Appearance and the Skill to Present Yourself
- Review Your Learning
- Reflect on Your Learning
- 6. Listening
- 7. Organizational Communication
- Some Important Functions of Management
- Need for Communication in Management
- Importance of Communication in Management
- Communication Structure in an Organization
- Communication and the Line and Staff Management
- Formal and Informal Communication
- Grapevine
- Corporate Communication
- Review Your Learning
- Reflect on Your Learning
- 8. Applications
- 9. Grammar
- Notes
- Acknowledgements
- Copyright
Chapter 8
1. Bill Scott, The Skills of Negotiating (Bombay: Jaico Publishing House, 1995), p. 3.
2. Tim Hindle, Negotiating Skills (London: Dorling Kindersley, 1998), p. 6.
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