Interviews With Leaders Who Use the EmC Process

Alejandro Tocigl, CEO of Miroculus

Our biggest challenge was to understand human to human disconnects as a negative cycle that often comes from only good intentions, but that can be detrimental to an organization if it can’t be isolated and addressed from an emotional perspective.

It is very hard to navigate through difficult times when you are not able to immediately address and repair all those negative cycles that occur between two or more team members. It feels like you are losing the battle within your own team.

The EmC process gave us tools to connect between one and the other at an emotional level while being able to isolate, address, and repair negative cycles within our team. At the end of the day, we are all emotional beings and are our emotions very often driving our decisions. Understanding each other at that level helps to build honest relationships and a much more cohesive team.

Our team has learned a new language and approach to emotions and emotional connection. This has allowed us to express ourselves from the most vulnerable and honest dimension, helping us to better understand each other. We have also seen that every disconnect is an opportunity to increase bonding between each other if addressed correctly.

At our company, we aim to help to create better leaders, and this is a tool every leader should know about. I would tell people to give it a try. It is like opening the door to honesty, vulnerability, and deeper human connection. These are incredibly powerful tools for increased team bonding and performance.

Richard J. Ward, Chairman of the Board of Governors at the Center Club Orange County

Learning to appreciate the feelings and needs of my board members was my biggest challenge. It made me feel frustrated, as I was not able to always communicate effectively with them.

After learning the EmC process, I have closer relationships with most board members and much more effective communications.

I am now able to readily have personal conversations with formerly distant board members. I get my phone calls returned promptly with the intention of learning why I wanted to speak to the individual.

This part of human interactions is extremely important and is not generally a part of most leaders’ training or natural abilities.

This is not a short-term fix for bad relationships, but rather a new way to approach relationships that will bring everyone closer if regularly practiced over time.

Sam W. Girgis, MBM, Training and Development Specialist, ATD-OC Member

My absolute biggest challenge prior to learning/using the EmC process was communication amongst new hires. This was a challenge because not everyone has the exact background for office administration or office management, as well as being able to multi-task and focus on medical devices.

Therefore communication was essential, and EmC helped me understand and apply emotional intelligence better in the workplace as it relates to self-management, leadership, and awareness of how others perceive me and how I can communicate effectively to them.

The challenge allowed me to put myself in others’ shoes and understand that everyone learns differently and that training is essential as it is, at times, is not the only aspect of helping a company grow. It is also communicating with coworkers and seeing what challenges they are going through, and helping them to build on more skills.

The changes that came about after I learned the EmC process was a better understanding of the needs of my co-workers, how to be more patient with them through the learning process, and also how to lead by example by putting myself in their shoes when I was a new hire at the company at one point.

Specific results that I saw were better teamwork on the medical devices, being able to increase revenue collectively, allowing others to take the lead, and being able to learn from others as well in their abilities and skills, and how we can communicate more effectively. EmC allowed me to understand [what it is like] . . . to work in other people’s shoes more than anything, and [it] has given me the foundation to be able to be a better leader by communicating better with co-workers.

From my personal experience, I saw EmC was very effective and very applicable in its principles. It is highly recommended in the areas of [improving] emotional intelligence, leadership, communication, training, and developing employees as well as employers. It also helps communication between managers and any of the employees they are managing. It is worth learning, and it also earns continuing education credits that help in the development of the company and its employees.

EmC was a great learning experience, [including] the quality of the material, the videos, content, and depth of the product. The experience is great for any company developing its employees into leaders and expanding its training. This is [a tool for understanding] organizational behavior at its best.

Others Leaders and EmC Champions