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SECTION I: THE WORKSHOPS
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SECTION I: THE WORKSHOPS
by Karl Mulle
Emotional Intelligence Training
Cover
Title Page
Copyright
The ATD Workshop Series
Contents
FOREWORD BY TONY BINGHAM
PREFACE
INTRODUCTION: HOW TO USE THIS BOOK
Why Is Developing Your Emotional Intelligence Important?
What Do I Need to Know About Training?
How Much Time Will Preparation Take?
What Are the Important Features of the Book?
How Are the Agendas Laid Out?
How Do I Use This Book?
Key Points
What to Do Next
Additional Resources
SECTION I: THE WORKSHOPS
1 HALF-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF SUCCESS
Half-Day Workshop Objectives: The New Science of Success
Half-Day Workshop Overview
Half-Day Workshop Agenda
What to Do Next
References
2 ONE-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF RELATIONSHIPS
One-Day Workshop Objectives: The New Science of Relationships
One-Day Workshop Overview
One-Day Workshop Agenda
What to Do Next
References
3 TWO-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF LEADERSHIP
Two-Day Workshop Objectives: The New Science of Leadership
Two-Day Workshop Overview
Day-One Overview
Day-Two Overview
Two-Day Workshop Agenda: Day One
What to Do Between Workshop Days
Two-Day Workshop Agenda: Day Two
What to Do Next
References
4 CUSTOMIZING THE EMOTIONAL INTELLIGENCE WORKSHOPS
Customizing the Content and Activities
Customizing the Workshop Format
One-Hour, Themed Sessions
Two-Hour, Themed Sessions
One-Day, Themed Sessions
Customizing Delivery With Technology
The Bare Minimum
What to Do Next
SECTION II: ESSENTIALS OF EFFECTIVE emotional intelligence TRAINING
5 IDENTIFYING NEEDS FOR EMOTIONAL INTELLIGENCE TRAINING
Why Needs Analysis?
Strategic Needs Analysis
Structured Interviews
Focus Groups
Surveys
Individual Learning Needs Analysis
The Bare Minimum
Key Points
What to Do Next
Additional Resources
6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
Basic Adult Learning Theory
More Theoretical Ideas Important to Learning
Multiple Intelligences
Whole Brain Learning
Theory Into Practice
Establishing a Framework
Identifying Behaviors
Practicing
Providing Feedback
Making It Relevant
The Bare Minimum
Key Points
What to Do Next
Additional Resources
7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
Why Consider Learning Technologies?
Opportunities to Use Learning Technologies
When Designing Training
Before Training
During Training
After Training
While Building a Learning Community
The Bare Minimum
Key Points
What to Do Next
Additional Resources
8 DELIVERING YOUR EMOTIONAL INTELLIGENCE WORKSHOP: BE A GREAT FACILITATOR
The Learning Environment
Program Preparation Checklist
Participant Materials
Handouts
Presentation Slides
Workbooks and Journals
Videos
Toys, Noisemakers, and Other Props
Facilitator Equipment and Materials
A Strong Start: Introduction, Icebreakers, and Openers
Feedback
Role Plays
Participant Presentations
Ball Toss
Journaling
Responding to Questions
Training Room and Participant Management
A Word About Dealing With Difficult Participants
An Unforgettable End
The Bare Minimum
Key Points
What to Do Next
Additional Resources
9 EVALUATING WORKSHOP RESULTS
Levels of Measurement
Level 1: Measuring Participant Reactions
Level 2: Measuring the Extent to Which Participants Have Learned
Level 3: Measuring the Results of Training Back on the Job
Level 4: Measuring the Organizational Impact of Training
Return on Investment
Reporting Results
The Bare Minimum
Key Points
What to Do Next
Additional Resources
SECTION III: POST-WORKSHOP LEARNING
10 THE FOLLOW-UP COACH
Reinforce Employee Learning to Ensure Success
Provide Feedback and Encouragement in the Follow-Up Process
Conduct Follow-Up Coaching Sessions
Avoid Evaluative Praise
Form Habits Out of Action Plan Goals
Set Intentions
Create an Experience
Reflect on the Experience
Follow the 7/21 Rule
The Bare Minimum
What to Do Next
References
SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
11 LEARNING ACTIVITIES
Learning Activities Included in Emotional Intelligence Training
Half-Day Workshop: The New Science of Success
One-Day Workshop: The New Science of Relationships
Two-Day Workshop: The New Science of Leadership
12 ASSESSMENTS
Assessments Included in Emotional Intelligence Training
13 HANDOUTS
Handouts Included in Emotional Intelligence Training
Half-Day Workshop: The New Science of Success
One-Day Workshop: The New Science of Relationships
Two-Day Workshop: The New Science of Leadership
14 ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS
Access to Free Supporting Materials
Customizable Materials
Working With the Files
PDF Documents
PowerPoint Slides
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
ABOUT ATD
Back Cover
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INTRODUCTION: HOW TO USE THIS BOOK
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1 HALF-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF SUCCESS
SECTION I
The Workshops
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