Employees First, Customers Second

Contents

1	Mirror Mirror
	Creating the Need for Change
2	Trust Through Transparency:
	Creating a Culture of Change
3	Inverting the Organizational Pyramid
	Building a Structure for Change
4	Recasting the Role of the CEO
	Transferring the Responsibility for Change
5	Find Understanding in Misunderstanding
	Renewing the Cycle of Change

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Table of Contents for Employees First, Customers Second