Contents

Title Page

Copyright

Introduction

by Thomas H. Lee

What Makes a Leader?

by Daniel Goleman

What Makes an Effective Executive

by Peter F. Drucker

What Leaders Really Do

by John P. Kotter

Level 5 Leadership: The Triumph of Humility and Fierce Resolve

by Jim Collins

The Work of Leadership

by Ronald A. Heifetz and Donald L. Laurie

Teamwork on the Fly

by Amy C. Edmondson

Who Has the D? How Clear Decision Roles Enhance Organizational Performance

by Paul Rogers and Marcia Blenko

In Praise of the Incomplete Leader

by Deborah Ancona, Thomas W. Malone, Wanda J. Orlikowski, and Peter M. Senge

Using the Balanced Scorecard as a Strategic Management System

by Robert S. Kaplan and David P. Norton

Health Care’s Service Fanatics

by James I. Merlino and Ananth Raman

BONUS ARTICLE

Engaging Doctors in the Health Care Revolution

by Thomas H. Lee and Toby Cosgrove

About the Contributors

Index