CONTENTS
PREFACE AND ACKNOWLEDGMENTS ix
FOREWORD TO THE PAPERBACK EDITION xvii
Part 1. Costs and Productivity in Higher Education 1
Cost Trends, the “Cost Disease,” and Productivity in Higher Education 2
Factors Other Than the Cost Disease Pushing Up Educational Costs 9
Is There a Serious Problem—Even a Crisis? 24
Part 2. Prospects for an Online Fix 43
The Need for Customizable, Sustainable Platforms (or Tool Kits) 55
The Need for New Mindsets—and Fresh Thinking about Decision-Making 62
Appendix: The Online Learning Landscape 72
Discussion by Howard Gardner 97
Discussion by John Hennessy 109
William G. Bowen’s Responses to Discussion Session Comments by Howard Gardner and John Hennessy 123
Discussion by Andrew Delbanco 129
Discussion by Daphne Koller 145
William G. Bowen’s Responses to Discussion Session Comments by Andrew Delbanco and Daphne Koller 157