Index

Accenture, 125, 126

Airbnb, 133

AI/technology, 52–53

Allied Market Research, 94

Atlee, Clement, 128

Baby Boomer generation, xix, xxiv, xx, 32, 42–44, 73, 74

Bannon, Steve, 3

Beef, 100

Beyond Meat (BYND), 94

Bilbao, 134

Birch Hotel, 15, 16, 61

Bistronomie, 56

Black, Asian, and minority ethnic (BAME), xxvi, 3, 51, 76–79

Black Lives Matter movement, 115

Blair, Tony, 21, 41, 45

British cuisine, 64

Brown, Gordon, 3

Burger King, 56

Buriarm, 134

Business, 121–122

culture and, 29–32

leadership, 50

long-term, 117

and politics, 42, 50

role, 82, 86

strategy, 5, 28, 123

sustainability (See Sustainable business)

Chefs, 79, 87, 88, 95, 142

Chief executive officer (CEO), xxiv, 6, 9, 15, 23, 30, 31, 34, 35, 37, 38, 43, 44, 48, 105, 119

Churchill, Winston, 117

#CitizenG–United to being Globally Green, 15

Clean energy, 17

Climate change, 26, 99, 101, 131

Coffee, 101

Community

AI and, 52–53

to leadership, 22–23

localism and, 44–46

Community, purpose, and contribution (CPC), 46–49

Conrad Hotels and Resorts, 27

Coronavirus (Covid-19), xiii, xiv, xvi, xvii, xxv, 1, 3, 7, 12, 18, 19, 23, 24, 34, 39, 44, 48, 49, 53, 68, 74, 77, 84, 86, 87, 112–115, 133, 136–139, 141

C-suite, xvii, xviii, 71, 78

Cuisine, xxviii, 57, 63, 64, 67

Cultural diversity, 67–69

Cultural fit, 71

Cultural sustainability, 55–59

diversity, 67–69

Eurovision Song Contest, 59–60

and tourism, 60–67

Culture, 24, 48–49

and business models, 29–32

and community, 29, 42

Deforestation, 99–104

Deloitte Millennial Survey (2018), 79

Delteil, Christian, 55, 57

Diet, 89–90

Disney, 106–107, 118, 119, 123

Diversity, 13, 66–69, 72, 74–82, 131, 143

Economics, 26, 42

Economic sustainability, 1–7

localism, 7–12

Edelman Trust Barometer, xxv, 124, 125

Elliott, Adam, 120

Empathy, 110–113, 120–122

Employees, re-engaging, 82–83

Environmental

effects, 91

impacts, 135

regulations, 13

and social issues, xxvi

sustainability, xxii, xxvii, 1, 11, 16, 131

technology, 17

EP, 92, 97

Ethical Chefs Association (ECA), 87

Eugene, 134

Eurovision Song Contest, 59–60

Fait Maison, 56

Flexibility, 83

Food, 54–56, 63–67, 89

chain, 98–99

and deforestation, 99–104

delivering, 112

diet changes, 89–90

poverty, 18, 87, 88, 97, 141

service, xxii, 54, 63–66, 86, 97, 101, 103

social sustainability through, 95–98

styles, 7, 42, 62, 63, 66, 133–135

veganism, 91–95

Food Miles, 102

Forbes, 94, 125

Forecast, 133–134

France, 7, 55, 56, 60, 62, 63, 128, 132, 135

French gastronomy, 56, 57

Fuelling Productivity, 97

Gender equality, 78

Genuine service, 113–114

Gen Z, xxi, 42, 44, 50, 93, 137

Globalization, 7, 8, 42, 58, 66, 80, 81

Gray, Michael, 111–112

Guadalajara, 134

Healthiest Companies research, 14

Heritage, 3, 53, 55, 59, 60, 62, 64

Hilton, 27

Home Made, 56

Hope and optimism, 136–137

Hospitality, xxiii–xxiv, 7, 8, 15, 18, 23, 27, 31, 53, 55, 57, 63, 68, 69, 75, 77, 79, 80, 85–89, 95–97, 105, 108–110, 112, 113, 116–118, 120, 122, 131, 132, 134–137, 139, 141, 142

empathy, 110–113, 120–122

opportunity for, 53–54

workplaces changes and, 85–88

Hotels, 2, 6, 7, 10, 15, 23, 27–32, 53, 57, 61, 69, 86, 93, 109, 110, 119, 121, 122, 134, 135

Human resources director (HRD), 34, 35

Identity, 77

Indian cuisine, 67

Iran, 133–135

Japanese cuisine, 64

John Lewis Partnership, 71–72

Johnson, Boris, 50

Kett, Russell, 5, 10, 29, 31–32

Leadership, 118–119

business, 50

community to, 22–23

priorities, 5

service, 23–24, 107

teams, 32–36

workplaces changes, 79–80

Leaders, purpose of, 116–118

Localism, 7–12

and communities, 44–46

London Edition Hotels, 122

Luxemburg, 134

McCulloch, Ken, 2, 122

McDonalds, 118

McKinsey, 79

Majority groups, 97

Major, John, 21

Managing director (MD), 34, 35, 105, 111

Marks & Spencer, 103–104

May, Theresa, 21

Mergers & Acquisitions (M&A), 71

“MeToo” campaign, 76

Millennial generation, xxi, xxiii, xxiv, 7, 12, 16, 32, 41, 43, 44, 46, 50, 51, 72–79, 83, 84, 93, 114, 126, 137, 141

Milwaukee, 133–134

Minority, 77

Nasty Party, The, 21

Nigeria, xxv–xxvi

Norman, Archie, 119

Office for National Statistics (ONS), 11

Open communication, 82

Palm oil, 100

Penn, Chris, 15

Politics, 18, 21, 23–24, 26, 29, 42, 45, 46, 50–52, 59, 81, 126, 133

Poverty, 18, 87, 88, 97, 141

Procter & Gamble’s (P&G) “We See Equal” Campaign, 80

Puglia, 61

PWC report, 77–78

Read, David, 98

Reagan, Ronald, 42

Relationships and trust, 123–129

Renewable energy, 17

Renewables, 101–102

Resorts, 5, 7, 15, 27, 29, 55, 57, 58, 60, 61, 109, 135

Restaurants, xxviii, 7, 13, 28, 31, 53–57, 63, 64, 66, 106, 108, 110, 111, 117, 118, 135, 142

Rethink/Reduce/Rese/Recycle model, 101–102

Rinck, Martin, 27

Ritz-Carlton, 113, 119

Romania, 134

Round Table on Responsible Soy (RTRS), 100

Round Table on Sustainable Palm Oil (RSPO), 101

Service, xxix–xxx, 62, 141–143

enhancement, 105

ethos, 23

leadership, 23–24, 107

Service and sustainable, 105–107

business, 114–115

change, 116

empathy, 110–113, 120–122

genuine, 113–114

leaders, purpose of, 116–118

SMEPS, 108–110

training and development, 118–120

Service, mission, employee engagement, productivity, and sustainability (SMEPS), 108–110

Silent Generation, 42

Singapore, 66–67

Social media, 52, 65, 109, 114, 124

Social renewal, 41

AI/technology, 52–53

community, purpose, and contribution (CPC), 46–49

generations, 41–44

hospitality opportunity, 53–54

localism and communities, 44–46

politics, 50–52

Social sustainability, 28–29

through food, 95–98

Socialtalent.com, 80

Society, 1, 15, 16, 23, 27, 41, 45, 52, 56, 59, 63–65, 68, 69, 73, 75, 77, 80, 82–84, 86, 88–90, 95, 97, 116, 131, 138

Soy, 100

Spedan Lewis, John, 72

Sunbury, 134

Supplier management, 103–104

Sustainability, xiii–xxvii

environmental, xxii, xxvii, 1, 11, 16, 131. See also Cultural sustainability; Economic sustainability; Social sustainability

Sustainable business, 13–21, 114–115

challenge, 36–39

and change, 24–27

community support, 22–23

culture and business models, 29–32

leadership teams, 32–36

service leadership, 23–24

social sustainability, 28–29

Tan, Abigail, 15, 16, 72

Tea, 101

TGI Fridays, 106

Thatcher, Margaret, 42

Tick-box approach, 3

Tourism, 58, 60–67, 132–136, 141

Training and development, 118–120

Transport, 102

Truffelli, Marco, 111, 112, 119

Trust and relationships, 123–129

2008/09 crash, xxi, xxii, xxiii, 3, 4, 8, 9, 11, 12, 15, 16, 20, 22, 27, 44, 49, 71, 84, 114

United Kingdom, 9, 17, 44, 45, 59, 60, 62–64, 67, 72, 76, 81, 84, 87, 90, 92, 93, 97, 115, 128, 141

United States, 41, 44, 45, 60, 76, 90, 92, 135

Value authenticity, 83

Vanuatu, 134

Veganism, 91–95

Verdura Resort, 61

Waste, 103

Woke agendas, xxiii, xxx

Work community, 82–83

Workplaces changes, 71–74

challenges, 83–85

employees, re-engaging, 82–83

and hospitality, 85–88

leadership, 79–80

millennials and inclusion, 74–79

new era, 80–82

Work that matters, 83

World Heritage, 64

World Travel and Tourism Council, 136

Xi’an, 134