Index

A

  • Accomplishment
  • Acronyms
  • Action
  • Activity
  • Adult audiences, working with
    • activity-centered sessions
    • building and maintain interest
    • creating atmosphere for
    • curriculum logic
    • experience of trainees
    • goals
    • motivation
    • requirements
    • satisfying information needs
    • using repetition
    • visual presentations
  • Air mouse
  • Amiable trainee
  • Anecdotes
  • Anxiety, coping with
  • Arrogance
  • Assignments
  • Atmosphere
    • creating conducive
    • establishing businesslike
  • Attitudes
  • Audio speakers

B

  • Back tables
  • Backgrounds
  • Being on time
  • Bell
  • Benchmarks
  • Body position
  • Bose SoundLink Mini Bluetooth Speaker
  • Bose Wave Radio/CD
  • Branding
  • Breaks
  • Breathing

C

  • Case history–based questions
  • Case studies
  • Coaching
    • training staff
    • using the three Ss
    • worksheet
  • Comparison-based questions
  • Compassion
  • Competition
  • Confidence
  • Conscious competent level
  • Conscious incompetent level
  • Consistency
  • Consultants
  • Contact information
  • Copyboards
  • Course content
  • Cross-training
    • factors to consider before
    • logistical concerns
    • perfectionist personality
    • power and
    • training new presenters
  • Curriculum
  • Curriculum developers
  • Curriculum logic

D

  • Day One approach
  • Dead spots
  • Delivery
  • Discouraged trainee
  • Document cameras
  • Doubt
  • Dress

E

  • Early arrival
  • Enlightener trainee
  • Enthusiasm
  • Evaluations
    • extra-negative
    • interpretation of
    • looking at
    • misconceptions
    • process driven approach and
    • rating of seminar
    • trainees
    • trainer
  • Expectation time
  • Expectations
  • Experience
    • of adult trainees
    • lack of
    • previous
    • relating subject matter to adult

F

  • Fact-based questions
  • Fear
  • Feedback
    • giving feedback without intimidating trainees
    • pitfalls to avoid
  • Field observation
  • Filler words
  • Flip charts
  • Follow-up training
  • Food

G

  • Game face
  • Game show method
  • Geniecast
  • Giveaways
  • Goals
    • establishing
    • setting
  • Guided question technique

H

  • Handouts
  • Hiring
    • critical qualities necessary for
    • new breed of presenters
  • Hobbies
  • Housekeeping issues
  • Humor

I

  • Icebreakers
    • considerations and examples
    • large-group
    • misconceptions
    • presenter’s role in icebreaker process
    • value of
  • Illness
  • Implementation
  • Implementation exercises
  • Implementation testing
  • InFocus projectors
  • Information
    • building sequence of
    • satisfying needs of trainees
  • Interactive options
  • Interactive whiteboards
  • Interest
    • building
    • maintaining
  • Involvement, activity and

J

  • Joker trainee

K

  • “Keep It Simple, Stupid”
  • Keynote presentation software
  • Keynotes

L

  • LCD projectors
  • Leap Chip
  • Leapfrogging
  • Lecterns
  • Loner trainee

M

  • Manuscript method of body presentation
  • Marketing
    • distribution
    • editing
    • general seminar session
    • outlining
    • publishing
    • selling
    • third-party marketing
    • writing
  • Material knowledge
  • Mistakes
  • Morale
  • Motivation
  • Movement
  • Music
    • for creating relaxed atmosphere
    • speakers videos
    • technology

N

  • Name cards
  • Nickel
  • Nonverbal communication
  • Notes pages

O

  • Objective
  • Offbeat approaches
  • Online training
    • challenges of
    • letting others know about your online presence
    • natural fits for online delivery
    • strengths of
    • tips for successful online delivery
    • tips for successful online videos
  • On-site preparations, finalizing
    • breaking the ice
    • creation of atmosphere
    • early arrival
    • expectation time
    • greeting trainees
    • housekeeping issues
    • seating arrangements
  • Opinion-based questions
  • Overhead projectors
    • focusing
    • replacement of
  • Overhead question technique

P

  • Pace setting
    • for groups with diverse needs
    • for slowpoke trainee
    • variation in
    • what not to do
    • for whiz kid trainee
  • Participant guides
  • Perfectionist personality
  • Personality problems
  • Personality types
    • amiable trainee
    • discouraged trainee
    • enlightener trainee
    • joker trainee
    • loner trainee
    • perfectionist personality
    • quiet trainee
    • reliant trainee
    • slowpoke trainee
    • sniper trainee
    • whiz kid trainee
  • Personalization techniques
  • Physical shape
  • Picture expansion
  • Pointers
  • Positive attitude
  • Posttest assessments
  • Power
  • Power strips
  • Power-Point presentations
  • Preparation
  • Preschools
  • Presentation methods
  • Presentation software
    • creating with
    • notes pages
    • selecting backgrounds
    • showtime
    • slide transitions
    • text animation
    • use of air mouse
  • Pretest surveys
  • Pretests
  • Pride
  • Problem areas
  • Process
  • Process justification
  • Product
  • Projectors
    • additional projector technology
    • air mouse
    • InFocus projectors
    • LCD projectors
    • overhead projectors
    • picture expansion
  • Proof of ability
  • Public feedback
  • Publishers

Q

  • Questions
    • art of effective
    • case history–based questions
    • comparison-based questions
    • discounting/discouraging
    • do's and don’ts of
    • fact-based questions
    • forcing responses out of trainees
    • during greeting period
    • guided question technique
    • in icebreaker process
    • lack of
    • material knowledge
    • moments of silence
    • opinion-based questions
    • overhead question technique
    • positioning of
    • positive attitude toward
    • preparing and coaching trainees to answer
    • relay question technique
    • reverse question technique
    • techniques for asking
    • thanking trainees for
    • types of
    • understanding
    • without answers
  • Quiet trainee

R

  • Reaction
  • Relay question technique
  • Reliant trainee
  • Remote control devices
  • Repetition, adult learning by
  • Requirements
  • Retention
  • Reverse question technique
  • Reverse technique
  • Review
  • Rewards
  • Robblehead
  • Role model, presenter as
  • Role-plays
    • creation of
    • evaluating
    • rewards for
    • small-group exercises
    • use for reliant trainee
    • use in closed session
    • use in reverse technique
    • use in team-training approach
    • use of
    • utilizing
    • videos
  • Royalties
  • Rules

S

  • Seating arrangements
  • Selling
  • Seminar sessions
    • after
    • closed session
    • general session
    • materials
  • Sentence outlines
  • Simulations
  • Situation
  • Sleepy trainees
  • Slide transitions
  • Slides
  • Slowpoke trainee
  • Small-group exercises
  • Sniper trainee
    • blindsided by
    • creation of
    • definition of
    • flushing out
    • handling
  • Solution
  • Speakers’ bureaus
  • Spelling
  • Split personality
  • Squirrel mentality
  • Staff
    • building qualified training staff
    • making sure trainers are knowledgeable and up-to-date in fields
  • Stimulation
  • Support

T

  • Teaching methods
  • Team-training approach
  • Technology
    • copyboards
    • document cameras
    • interactive whiteboards
    • laptop computers
    • LCD projectors
    • music
    • online presenting
    • other considerations
    • presentation software
    • technical revolution
    • troubleshooting
  • Tennis
  • Text animation
  • “The Immunity Challenge”
  • Thriller Chiller
  • Timing
  • Topics
    • deviation
    • parking for discussion later
  • Trainee behavior levels
    • in action
    • conscious competent
    • conscious incompetent
    • next level
    • unconscious competent
    • unconscious incompetent
  • Trainee materials
  • Trainees' names
  • Training programs
    • analyzing potential audience for
    • curriculum
    • curriculum developers
    • follow-up training
    • implementation training
    • initial training
    • pilot test
    • quality of
    • validating
  • Training style
  • Training trap
    • building credibility and gain respect for training
    • building qualified training staff
    • making sure trainers are knowledgeable and up-to-date in fields
    • solving all business problems
    • validating training programs
  • Train-the-Trainer course
  • Tricks of the trade
    • activity
    • air mouse
    • asking trainee to act as scribe
    • avoiding too many visuals
    • avoiding too much material
    • being on time
    • being vulnerable
    • building sequence of information
    • dealing with mistakes
    • dress for success
    • flip charts
    • implementation
    • “Keep It Simple, Stupid”
    • leapfrogging
    • parking topics for discussion later
    • power strips
    • rewards for trainees
    • saying thank you
    • spelling
    • starting and finishing smoothly
    • staying in character
    • timing
    • use of bell
    • use of filler words
    • use of lecterns
    • use of post-it notes
    • use of trainees’ names
    • use of transitions
    • using acronyms

U

  • Um Counter
  • Unconscious competent level
  • Unconscious incompetent level
  • UPPOPPR process
    • final review
    • mastering
    • objective
    • overview of
    • process
    • process justification
    • product
    • proof of ability
    • review
    • shortening
    • utility
    • worksheets
  • Utility

V

  • Videos
  • Visual aids
    • audio speakers
    • building sequence of information
    • cross-training
    • do's and don’ts of
    • flip charts
    • focusing screen
    • objects for demonstrations
    • pointers
    • rehearsal
    • slides
    • tip for avoiding too many
    • use of
  • Visual presentations
  • Voice, effective use of
  • Vulnerability

W

  • Whiz kid trainee
  • Word outlines
  • Workshops

X

  • Xerox Corporation
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