Table of Contents

Preface

CHAPTER 1. OVERVIEW

What Is a Statement of Work?

Importance of the SOW

Need for a Clear and Concise SOW

Before Award

After Award

To Establish Performance Standards and a Contractual Baseline

To Provide Prospective Contractors with a Basis of Estimate

To Communicate Effectively

Relationship of the SOW to the Solicitation and Contract

Format and Content of the Solicitation and Contract

Relationship of the SOW to RFP Sections L and M

Use of the Proposal Preparation Instructions

To Ensure Appropriate Coverage

To Standardize Proposal Format

To Require Specific Information

Formatting the Proposal Preparation Instructions

Need to Check Your Work Carefully

CHAPTER 2. PLANNING AND PREPARATION

Acquisition Planning

What Is the Real Requirement, and When Is It Needed?

How Will Success Be Measured or Determined?

What Is It Likely to Cost, and What Funds Are Available?

Market Research

Thinking the Project Through

Using a Work Breakdown Structure

Choosing the Contract Type

Fixed-Price Contracts

Cost-Reimbursement Contracts

Time-and-Materials and Labor-Hour Contracts

Indefinite-Delivery Contracts

Choosing the SOW Type

Functional Descriptions

Performance Descriptions

Differences between Functional and Performance Descriptions

Design Descriptions

Incorporating a Contractor’s Proposal by Reference

Distinguishing Between Level-of-Effort (LOE) and Completion SOWs

Level-of-Effort SOWs

Completion SOWs

Distinguishing between the LOE and Completion Forms

Providing a Basis of Estimate for LOE and Completion Requirements

Personal Versus Nonpersonal Services

Sole-Source SOWs

Follow-on Efforts and Options

CHAPTER 3. WRITING A PERFORMANCE WORK STATEMENT FOR PERFORMANCE-BASED SERVICE CONTRACTING

What is Performance-Based Service Contracting?

Performance Work Statement

Quality Assurance Plan

Incentive Plan

When Is It Appropriate to Use PBSC?

Developing a Job Analysis

Organizational Analysis

Data Gathering

Directives Analysis

Market Research

Work Analysis

Performance Analysis

Cost Analysis

For Defense Department (DoD) Readers

Developing a Quality Assurance Plan

Types of Surveillance Methods

Selecting Surveillance Methods

QAP Example

Offering Incentives

Formula Incentives

Award Incentives

Award Term Incentives

Should Incentives Be Used in PBSC Contracts?

Deductibles

Summary

CHAPTER 4. USING A STATEMENT OF OBJECTIVES (SOO) AND RELATED ISSUES

What Is an SOO?

SOO Format

Section L

Section M

Incorporation by Reference

Using an SOO

Competing the SOO

Five-Step Approach

Releasing Funding Information

Summary

CHAPTER 5. THE SOW FORMAT

SOW Part I: General Information

Section A: Introduction

Section B: Background

Section C: Scope

Section D: Applicable Documents

SOW Part II: Work Requirements

Section A: Technical Requirements

Section B: Deliverables

SOW Part III: Supporting Information

Section A: Security

Section B: Place of Performance

Section C: Period of Performance

Section D: Government-Furnished Property

Section E: Qualifications of Key Personnel

SOWs for Sealed Bidding

How the Differences between Sealed Bidding and Negotiation Affect the SOW

Techniques to Support the SOW

Summary

CHAPTER 6. COMMON PROBLEMS IN WRITING SOWS

General Writing Guidelines

Common Ambiguities in SOWS

Inconsistency of Requirements

Calling a Requirement by Different Names

Conflicting or Unreasonable Schedules

Incomplete Description of Requirement

Vagueness and Generalized Language

Use of Abstractions

Unnecessary Comments

Poor Sentence Construction

Typos or Missing Text

Overly Complicated Vocabulary

Excessively Long Sentences

Conflicts Between the SOW and Contract Clauses

Obtaining Contractor Comments

Draft Solicitations

Preproposal Conference

Proposal Preparation Instructions

Guidelines Related to the Use of Words

Guidelines Related to the Use of Phrases and Terms

CHAPTER 7. MANAGING CHANGES TO THE SOW

Legal Precedents Backing Change Management

Identifying Changes

Managing Project Changes

Factors Affecting Change Mismanagement

Tools for Managing Changes

Change Order Form

SOW Change Order Tracker

APPENDIX A. SOW REVIEW

INDEX

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