Shaker Al-Muaber is an Infrastructure Architect for IBM Cloud. He is also an IT Specialist in D&SP who is certified in Specialization Software Architecture. Shaker is also a network specialist, who manages the network for the worldwide IT cloud labs. He also supports the Watson lab network in Austin. Additionally, he manages the IT/DevOps environment that uses Netcool and Analytics products, including Netcool Configuration Manager (NCM), Network Manager for IP Edition (NM-IP), Netcool Performance Manager (NPM), Predictive Insight (PI), IBM Operations Analytics - Log Analysis, and IBM Alert Notification on Bluemix.

Fernando de Andrade Cavalcanti is an IBM IT Specialist Expert/L2 who has been certified since 2010. He is also certified at the IBM IT Architect Foundation Level. Fernando has 17 years of experience in IT. He joined IBM in 2007 (from the acquisition of Vallent) and worked mainly with the IBM Tivoli® portfolio. He worked as the subject matter expert (SME) and IT Architect who was responsible for the Netcool environments of large GTS Strategic Outsourcing accounts. He is responsible for designing architectures for Netcool infrastructures, migrating from Tivoli Enterprise Console to Netcool, integrating new event sources, developing automation, managing the health of Netcool complex environments, and maintaining the lifecycle of Netcool products.

Vasfi Gucer is an IBM Redbooks Project Leader with the IBM International Technical Support Organization. He has more than 18 years of experience in the areas of systems management, networking hardware, and software. He writes extensively and teaches IBM classes worldwide about IBM products. His focus has been cloud computing for the last three years. Vasfi is also an IBM Certified Senior IT Specialist, Project Management Professional (PMP), IT Infrastructure Library (ITIL) V2 Manager, and ITIL V3 Expert.

Mario Schuerewegen is an IBM Certified IT Specialist. He has worked with Netcool products since 2006. He is certified on OMNIbus, Impact, Network Manager, and Tivoli Business Service Manager. Mario is an accredited examination creator. He is part of the IBM SWG Belgium Lab services department, where he travels worldwide installing, upgrading, and troubleshooting customer deployments.

Steven Shuman started as an electrical and acoustics engineer. He now works to solve network configuration management issues at companies around the globe as an IBM Netcool Configuration Manager Architect, as part of IBM Systems/Middleware Group. He has over 20 years of software, IT, and networking experience with deep expertise in network device operations and configuration. Steve has been associated with the Netcool Configuration Manager product and its clients from the beginning of Netcool Configuration Manager.