AUTHOR
Alexander Hernandez – Fellow in Service Management (FSM®) and ITIL® Master
REVIEWERS
We would like to thank those who participated in the quality assurance of this publication, generously donating their time to reviewing this title, including:
Claire Agutter |
ITIL Training Zone |
Matthew Burrows |
BSMimpact |
Oghale Efue |
Epsom and Ewell Borough Council |
Tricia Lewin |
Independent consultant |
Trevor Murray |
The Grey Matters |
The author would also like to thank Michael Agar, David Clifford, Steve Janssen, Ron Palmer and Tom Pierce.
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