Chapter 3. Cisco Certification Programs

Terms you'll need to understand:

  • CCNA

  • CCNP

  • CCIE

  • CCIP

  • CCDA

  • CCDP

  • CCSP

  • Cisco Qualified Specialist designation

  • Certification ladder

  • Laboratory evaluation

Techniques you'll need to master:

  • Locating training and certification information on the Cisco Web site

  • Understanding Cisco's individual certifications and its certification ladder

  • Obtaining descriptions and objectives for specific Cisco exams

  • Identifying training and self-study options related to specific Cisco exams

To maintain its position as the market leader in the routing, switching, and high-speed connectivity business, Cisco offers its Cisco Career Certifications programs, chief among them the CCIE credential. It also offers two additional levels of networking credentials, two design credentials, an internetwork credential, and a security credential for a total of seven separate certifications. All Cisco certifications require advanced skills in supporting a variety of networking topologies and technologies; as you climb the Cisco certification ladder, these requirements grow increasingly complex and demanding.

Alphabet Soup

Let's review Cisco's certification programs. After that, you'll have a chance to investigate each of the tracks and each individual certification in some detail—including the elements that lead to each one. Along the way, you'll be presented with a table that shows how the pieces fit together and learn how to sign up for tests, track certification progress, and so on.

At present, there are seven abbreviations related to Cisco certification. They describe three certifications related to network or internetwork operations, two certifications related to design, two certifications related to networking or Internet infrastructure organizations (one certification appears in two categories, in case you're counting), and one security certification:

  • CCNA (Cisco Certified Network Associate)—. This is the entry-level operational certification and is aimed at individuals who manage simple routed LANs or WANs, small ISPs, or small switched LAN or LANE environments. An applicant must pass one exam (640-607) for the Network Installation and Support track.

  • CCNP (Cisco Certified Network Professional)—. This is a middle-tier operational certification, aimed at individuals who install, configure, operate, and troubleshoot complex routed LANs, switched LAN networks, or remote access networks. An applicant must first obtain a CCNA and then take either two or four additional exams, depending on which test option he or she selects.

  • CCIE (Cisco Certified Internetwork Expert)—. This is a top-tier operational certification, aimed at individuals who have advanced technical skills and knowledge and who must know how to configure networks for optimum performance and understand how to maintain complex, far-flung, multivendor networks. An applicant must pass only two tests for this certification: a written exam and a laboratory evaluation. No prior certification from Cisco is required to obtain a CCIE, but many individuals elect to obtain a CCNA and/or a CCNP before attempting the CCIE. CCIE credentials are available for the Network Installation and Support, Communications and Services, and Security tracks.

  • CCDA (Cisco Certified Design Associate)—. This is the entry-level design credential; it requires individuals to be able to design and deploy simple routed and switched networks as well as configure, operate, and maintain such networks. To obtain this certification, applicants must pass one exam (640-441). This certification is available only for the Network Engineering and Design track.

  • CCDP (Cisco Certified Design Professional)—. This is a middle-tier design credential that requires individuals to be able to design and deploy complex routed and switched networks that include LAN, WAN, and dial access for larger installations. Individuals must also be able to configure, operate, and maintain such networks and connections. To obtain this certification, an applicant must first obtain CCNA and CCDA credentials and must then pass two or four more exams, depending on which track he or she selects.

  • CCSP (Cisco Certified Security Professional)—. This is a middle-tier credential that requires individuals to design and deploy secure Cisco networks, develop business solutions, and design and implement numerous levels of security structures. To obtain this certification, an applicant must first obtain the CCNA credential and must then pass five more exams.

  • CCIP (Cisco Certified Internetwork Professional)—. This middle-tier certification has no explicit prerequisites, and it requires individuals to operate and manage infrastructure or access solutions in a Cisco networking environment. CCIP professionals have a broad understanding of telecommunications technologies, including IP routing, IP multicast, cable, DSL, and content networking or IP telephony topics. To qualify for CCIP certification, a candidate must pass two required core exams and fulfill requirements in one elective area (seven alternatives).

A CCNA credential can lead to an entry-level design credential (CCDA) or to various Cisco Specialist certifications. The CCNA credential also leads to a middle-tier network credential (CCNP or CCSP) if the candidate takes a few additional tests. Likewise, both the CCNA and the CCDA lead to the CCDP. The CCIP stands in the middle tier, and Cisco strongly recommends that candidates obtain CCNA certification to help prepare. And although the CCIE has no explicit prerequisites elsewhere in Cisco's ladder, it is clearly the ultimate Cisco certification and is where many individuals who obtain other Cisco certifications aim their highest aspirations.

This combination of programs creates a “certification ladder,” as shown in Figure 3.1.

The Cisco certification ladder.

Figure 3.1. The Cisco certification ladder.

All the exam-related information that applies to obtaining a Cisco certification, plus some additional details about the exams, is summed up in Table 3.1. Note that information about the cost and the time period is for each exam for the certification, not for all exams for the certification.

Table 3.1. Cisco Certifications

Certification

Prerequisites

Required Exams

Cost

Time[*]

CCNA

None

1

$125

75 minutes

CCNP

CCNA

2/4[**]

$125–$250

75–135 minutes

CCIE

None

1 (written)

$300

120 minutes

  

1 (lab)

$1,250

2 days

CCDA

None

1

$125

120 minutes

CCDP

CCDA and CCNA

2/4[**]

$125–$250

75–90 minutes

CCSP

CCNA

5

$125

60—75 minutes

CCIP

None

3/6

$125

75–90 minutes

[*] Exams are computer generated, so the number of questions varies; therefore, the time allotted to take the exams changes frequently. You can verify these details prior to taking an exam by contacting Cisco at 800-829-6387.

[**] Information about Test Option 1/Test Option 2.

Details about specific test numbers for the various certifications are covered later in this chapter.

You can obtain information about all the certifications covered in this chapter by visiting the Cisco Career Certifications & Paths page, at www.cisco.com/warp/public/10/wwtraining/certprog/index.html.

Cisco's Tracks and Specializations

Cisco organizes its entire certification program around four primary categories:

  • Network Installation and SupportCCNA, CCNP, CCSP, and CCIE Routing and Switching

  • Network Engineering and DesignCCDA, CCDP

  • Communications and ServicesCCIP, CCIE Communications and Services

  • Network SecurityCCSP, CCIE Security

In addition, Cisco offers a Qualified Specialist program, which extends various Cisco certifications. Visit www.cisco.com/warp/public/10/wwtraining/certprog/select_cert.html for a chart of the certification categories and topical areas.

As far as topical coverage goes, the Network Installation and Support track is for individuals who understand how to manage a complex internetworked environment that incorporates high-end routers and switches. The Network Engineering and Design track is for individuals who understand how to manage a complex internetworked environment that incorporates high-end routers and WAN links and who are focused on managing long-haul communications, leased lines, and telephony-related issues. The Communications and Services track is for telecommunications companies, ISPs, and other large Internet and networking infrastructure companies that support the Internet core or who provide dial-up or network access services to their customers. The Network Security track is for individuals who design and deploy network security solutions.

In this chapter, you'll have a chance to examine Cisco's various certification credentials and to understand what the various Cisco Qualified Specialist offerings prepare you to handle.

CCNA and CCDA

CCNAs can manage simple routed LANs or WANs, small ISPs, or small switched LAN or LANE environments. CCDAs can design simple routed and switched networks that may include LAN, WAN, and dial access components. They can also install, configure, and maintain such simple networks. Both CCNA and CCDA certifications require that you pass only one test for your desired track:

  • CCNA Cisco Certified Network Associate exam (640-607)—. This exam covers bridging and switching, the OSI reference model and layered communications, network protocols, routing, WAN protocols, network management, LAN design, and Cisco software (IOS) and hardware basics. This exam costs $125 and can take as long as 75 minutes.

  • CCDA Designing Cisco Networks exam (640-441)—. This exam covers the same sort of material in the design area as the CCNA tackles in the network management area. That is, the CCDA test covers the same subject matter range and objectives as the CCNA test, but it focuses on designing and implementing the relevant technologies, tools, and hardware rather than on their operation. This exam costs $125 and can take as long as 120 minutes.

For a complete listing of all Cisco exams, plus related information, visit www.cisco.com/warp/public/10/wwtraining/certprog/testing/exam_list.htm.

Cisco recently introduced recertification requirements for its various certifications. For both CCNA and CCDA, a person must renew the certification every three years by retaking the current entry-level exam for CCNA or CCDA. Alternatively, by obtaining a higher-level certification in the interim, an individual automatically renews his or her CCNA and/or CCDA certification.

CCNP

Currently, the CCNP applies only to the Network Installation and Support track. Here, you must follow a two- or four-exam sequence option. Note that the Foundations exam, explained in Step 2 of Test Option 1, is actually the same as the three tests in Step 2 of Test Option 2; the Foundations exam has just been separated into its three counterparts in Test Option 2. At $375 for the required exams beyond the CCNA certification, Test Option 1 is a better deal than Test Option 2, which costs $500.

Test Option 1:

  1. Step 1: CCNA certification—. The CCNA certification is a prerequisite for CCNP certification and must be completed for any test option.

  2. Step 2: Foundations exam (640-841)—. This test covers fundamentals and operation of routers and switches and related Cisco products in excruciating detail. Questions for the Foundations exam come from the Switching, BSCI, and Remote Access exams currently in use for CCNP and CCDP certification (documented in Test Option 2 later in this section). This exam costs $250 and can take as long as 135 minutes.

  3. Step 3: Support exam (640-606)—. This test covers the fundamentals and basic principles of network troubleshooting and troubleshooting-related Cisco products. This exam costs $125 and can take as long as 75 minutes.

Note

Step 3: Support exam (640-606)—

The Foundations exam costs $250; however, the alternative is to take replacement exams to the tune of $375 (see the information on Test Option 2). The Foundations exam exists to save you time and money.

Test Option 2:

  1. Step 1: CCNA certification—. The CCNA certification is a prerequisite for CCNP certification and must be completed for any test option.

  2. Step 2: Three tests:

    • BSCI (Building Scalable Cisco Networks; 640-901)—. You must take one of these exams. The Routing exam covers all the details involved in installing and configuring Cisco routers across the entire product family; the BSCI exam covers building Cisco internetworks at various scales using Cisco routers, switches, and other components. Each exam costs $125 and can take as long as 75 minutes.

    • Switching (640-604)—. This exam covers installing, configuring, and troubleshooting Cisco's LAN switches. It costs $125 and can take as long as 75 minutes.

    • Remote Access (640-605)—. This exam covers remote access issues from installation and configuration through operation and troubleshooting. This exam costs $125 and can take as long as 75 minutes.

  3. Step 3: Support exam (640-606)—. This test covers the fundamentals and basic principles of network troubleshooting and troubleshooting-related Cisco products. This exam costs $125 and can take as long as 75 minutes.

To learn more about these exams, consult Cisco's Current Exams and Exam Outlines page, at www.cisco.com/warp/public/10/wwtraining/certprog/testing/exam_list.htm.

CCNP certifications last for three years. To stay certified, an individual must take a special exam, CCNP Recertification (640-851). For all the details, see the CCNP Certification page, at www.cisco.com/warp/public/10/wwtraining/certprog/lan/programs/ccnp.html.

CCDP

The CCDP represents a logical step up from the CCNA and CCDA in the Cisco certification ladder, moving over from the CCNA and up from the CCDA; perhaps that's why both of these credentials are normally prerequisites to obtaining CCDP certification. Note that the Foundations exam explained in step 3 of Test Option 1 is actually the same as the three tests in step 3 of Test Option 2; the Foundations exam has just been separated into its three counterparts in Test Option 2. At $375 for the required exams beyond the CCDA and CCNA certifications, Test Option 1 is a better deal than Test Option 2, which costs $500. Also note that the CCNP and CCDP certifications sometimes overlap in that both require the Foundations exam or its three separate tests.

Test Option 1:

  1. Step 1: CCNA certification—. CCNA certification is a prerequisite for CCDP certification, and candidates must hold this certification for any CCDP test option.

  2. Step 2: CCDA certification—. CCDA certification is a prerequisite for CCDP certification and must be completed for all test options.

  3. Step 3: Foundations exam (640-841)—. This test covers fundamentals and operation of routers and switches and related Cisco products in excruciating detail. This exam costs $250 and can take as long as 135 minutes.

  4. Step 4: Design exam (640-025)—. This exam is based on the Cisco Internetwork Design (CID) class, which covers internetwork troubleshooting, including Cisco hardware, software diagnostics, and monitoring and measurement tools. It costs $125 and can take as long as 90 minutes.

Test Option 2:

  1. Step 1: CCNA certification—. CCNA certification is required for CCDP certification, and candidates must hold this certification for any CCDP test option.

  2. Step 2: CCDA certification—. CCDA credentials are required for CCDP certification (except the WAN Switching track).

  3. Step 3: Three tests:

    • BSCI (640-901)—. A candidate must take one of these exams. The Routing exam covers all the details involved in installing and configuring Cisco routers across the entire product family; the BSCI exam covers building Cisco internetworks at various scales using Cisco routers, switches, and other components. Each exam costs $125 and can take as long as 75 minutes.

    • Switching (640-604)—. This exam covers installing, configuring, and troubleshooting Cisco's LAN switches. It costs $125 and can take as long as 75 minutes.

    • Remote Access (640-605)—. This exam covers remote access issues from installation and configuration through operation and troubleshooting. This exam costs $125 and can take as long as 75 minutes.

  4. Step 4: Design exam (640-025)—. The Cisco Design exam (referred to as the CID exam) emphasizes software diagnostics, Cisco hardware, in-depth troubleshooting of internetworks, and measurement and monitoring tools. The exam costs $125 and can take up to 90 minutes.

For more information on these exams, consult Cisco's Current Exams and Exam Outlines page, at www.cisco.com/warp/public/10/wwtraining/certprog/testing/exam_list.htm.

CCDP certifications last for three years. To stay certified, an individual in the Routing and Switching track must take a special exam, CCDP Recertification (640-529; or its current counterpart). See the CCDP requirements page, at www.cisco.com/warp/public/10/wwtraining/certprog/lan2/programs/ccdp.html, for more details.

CCSP

The CCSP is Cisco's newest certification, having just made its debut in late November 2002. The CCSP is a middle-tier credential that represents a logical step up from the CCNA certification. To obtain this certification, an applicant must first obtain the CCNA credential and must then pass five more exams.

These are the five core CCSP exams:

  • MCNS (640-100) or (640-442)—. This exam covers security threats, AAA security, ACS and TACACS+, perimeter routers, firewall basics, and IPSec. This exam costs $125 and can take as long as 75 minutes.

  • CSPFA (9E0-571) or (9E0-111)—. This exam covers numerous security topics, such as algorithms, protocols, and configuring, using, and troubleshooting the PIX firewall. This exam costs $125 and can take as long as 75 minutes.

  • CSIDS (9E0-900) or IDSPM (9E0-572)—. This exam covers installing, configuring, using, and monitoring CSPM and the CSIDS sensor. This exam costs $125 and can take as long as 75 minutes.

  • CSVPN (9E0-570) or (9E0-121)—. This exam covers VPN and IPSec technologies, the PIX firewall, and certificate authorities. This exam costs $125 and can take as long as 60 minutes.

  • CSI (9E0-131)—. This exam covers security fundamentals, architecture, secure connectivity, and SAFE medium network design and remote-user implementation. This exam costs $125 and can take as long as 75 minutes.

To learn more about these exams, consult Cisco's Current Exams and Exam Outlines page at www.cisco.com/warp/public/10/wwtraining/certprog/testing/exam_list.htm.

CCSP certification last for three years. To stay certified, an individual must pass the current versions of the CCSP exams. For all the details, see the CCSP Certification page at www.cisco.com/en/US/learning/le3/le2/le37/le54/learning_certification_type_home.html.

CCIP

The CCIP certification aims at the networking infrastructure marketplace, typically at telecommunications or Internet infrastructure companies or at ISPs. Thus, this credential covers important general technologies, including IP routing and IP multicast, but it also includes various electives from areas including access technologies such as cable modems and DSL, metropolitan area networks, packet telephony (a.k.a. IP telephony), and security topics.

Obtaining CCIP certification requires passing two core exams plus fulfilling requirements in one elective from a slate of seven options. In addition, Cisco strongly recommends that candidates obtain CCNA certification, although it is not a prerequisite.

These are the two core CCIP exams:

  • BSCI (640-901)—. This exam covers construction and installation of networks of various sizes and scales from Cisco routers, switches, and other networking systems and components. This exam costs $125 and can take as long as 75 minutes.

  • MCAST+QOS (640-905)—. MCAST stands for Multicast, and QoS stands for Quality of Service. This single exam touches on topics from both areas (and for each topic, Cisco offers a training course). The exam deals with issues related to IP multicast, including protocols and management topics (troubleshooting, configuration, and monitoring). It also deals with conceptual models, building blocks, classification and marking mechanisms for QoS, and management techniques. The exam includes 65 to 75 questions and can take as long as 90 minutes.

Because the elective exams for CCIP overlap with those for the various Cisco Qualified Specialist credential, we cover those later in this chapter, in the section “Cisco Qualified Specialist Program.” In general, CCIP candidates must meet one of the seven elective area requirements, which include the following topics: cable communications, content networking, DSL networks, METRO, MPLS, packet telephony networks, and security. The number of exams involved varies from a minimum of one to a maximum of four. For example, the requirement for the security elective area involves four exams. The exams cost $125 each, and test-takers get from 60 to 180 minutes to complete each one, depending on specifics.

For more information on the CCIP program and its varied requirements, visit www.cisco.com/warp/public/10/wwtraining/certprog/c_and_s/ccip/index.html.

CCIE

Although Cisco requires that a CCIE candidate pass only two tests to obtain CCIE certification, no matter what track is involved, both of those exams are formidable. The sections that follow discuss each of these important pieces to the CCIE puzzle.

The CCIE Qualification Exam

The written CCIE exam, the CCIE Qualification exam, is one of the longest exams offered by Prometric and VUE, which administer the written exam (see the section “Signing Up for the Written Exams,” later in this chapter). Only three other elements of the Cisco testing regimen exceed its length. No matter what track you might follow, the CCIE Qualification exam is regarded as a challenging test of Cisco product knowledge as well as general knowledge of networking and communications.

The CCIE Qualification exam consists of 120 or more multiple-choice questions, many of which are scenario based, and costs $300. Because of the nature of the typical exam question, a candidate needs to read each question carefully and thoroughly and try to anticipate what constitutes “best practices” or “optimal results” when selecting an answer. The exam is graded on a pass/fail basis, and candidates are informed of whether they passed at the conclusion of the exam. A candidate must pass the CCIE Qualification exam before being allowed to sign up for the second exam, the laboratory evaluation, which is described in the following section.

The Laboratory Evaluation

Very few vendor programs offer an exam anything like Cisco's second CCIE test: a one-day laboratory evaluation that is offered at a limited number of testing labs worldwide for $1,250. During this exam, would-be CCIEs are subjected to a variety of simulated situations to test hands-on abilities and diagnostic skills. They must do the following:

  • Implement a network or a communications environment from scratch

  • Reconfigure existing environments

  • Troubleshoot multiple environments that have been deliberately misconnected, misconfigured, or otherwise messed with

We're told that this test poses situations that require extensive product knowledge, manual dexterity, and serious networking skills, along with an ability to think and act quickly and decisively. Failure rates as high as 80% for first-time lab evaluations are not uncommon. Also, testing can run into “overtime” issues; Cisco discourages candidates from booking a flight too close to the theoretical end of the lab to avoid missing a flight.

Cisco's CCIE tests are so demanding that Cisco suggests the following list of recommendations for prospective CCIE candidates, no matter what track they may seek to follow:

  • A minimum of two years of internetwork administration, if not more

  • Hands-on experience with internetwork installation and troubleshooting

  • Strong knowledge of Cisco products, including related product and service documentation

  • Extensive hands-on experience with Cisco products in a production environment

None of the other vendors is quite as forthcoming about informing prospective candidates that experience is not only advisable but necessary. But then, none of the other vendors have such demanding certification requirements, either.

CCIE Recertification

CCIE certification stays current only for two years. To stay certified after that point, an individual must take and pass a special CCIE recertification exam every two years. See www.cisco.com/warp/public/625/ccie/exam_index.html for a complete list of CCIE recertification exams, which vary by area of specialization or technical focus.

Cisco Qualified Specialist Program

Cisco's Specialist program, officially titled “Cisco Qualified Specialist designations,” covers a number of topical areas that sometimes vary from one Cisco certification to the next or that may apply as modifiers to more than one Cisco certification. They include the following areas:

An individual can obtain a Specialist designation in one or more of these topical areas, no matter which of these credentials he or she pursues. Specialist designations are good for two years. For further details about Cisco Qualified Specialist designations, visit www.cisco.com/warp/public/10/wwtraining/certprog/select_cert.html.

Cisco Testing

By now, you've read about many different Cisco tests. You probably want to know what's involved in signing up for or taking such tests. You need to remember that one process is required to sign up for the written tests and another is required to sign up for the CCIE laboratory evaluation.

Signing Up for the Written Exams

You can take Cisco written exams through Prometric or VUE. To register for a written Cisco certification exam, you can either visit Prometric's Web site, at www.2test.com, or call the company, at 800-204-3926 (in North America); outside North America, you can contact Prometric's headquarters directly by email, at . To sign up for an exam from VUE, you can visit www.vue.com or call 800-829-6387 (in North America) and then select option 2 and then option 4; outside North America, you can check the VUE Web site for more information. You can also check Cisco's Register for Exams page at www.cisco.com/warp/public/10/wwtraining/certprog/testing/register.htm for more information.

To sign up for a test, you must possess a valid credit card or contact Prometric or VUE for mailing instructions to send the company a check or money order. You can register for a test only after payment is verified or your check has cleared.

To schedule an exam, you need to call at least one day in advance. When you want to schedule a test, you need to have the following information ready:

  • Your name, organization, mailing address, and email address

  • A unique identifier that only you may use (either your Social Security number [in the U.S.] or a testing ID assigned by Prometric or VUE)

  • The name and number of the exam you want to take

  • A method of payment

After you sign up for a test, you are informed as to when and where the test is scheduled. You should try to arrive at least 15 minutes early. To be admitted into the testing room, you must supply two forms of identification, one of which must be a photo ID.

To cancel or reschedule an exam, you must call at least one day before the scheduled test time, or you might be charged, even if you don't show up to take the test.

All Cisco written exams are closed book. In fact, you can't take anything with you into the testing area. You are furnished with a blank sheet of paper and a pen. Most testing centers do not allow you to write notes before the exam begins. You do get some time to compose yourself, and even to take an orientation test before you begin the real thing. If you're a first-timer, we suggest that you take the orientation exam; it'll help you get more comfortable when you take the real Cisco test.

As soon as you complete your exam, the software tells you whether you've passed or failed. It also provides a report about your performance in various areas. Even if you fail the exam, we suggest that you ask for—and keep—the detailed test results that the test administrator can print for you. You can use these results to help prepare to retake a test, if necessary. If you're pursuing CCIE certification, you also need to send Cisco the results to verify that you've passed the written exam so that you can sign up for the laboratory exam. Alas, if you do need to retake an exam, you have to schedule another test and pay the fee again.

Tracking certification progress for Cisco exams also involves following one of two paths: To check on any written exam, you can call Prometric or VUE to obtain a transcript of your test record (a fee of $10 is charged for each such request), and to check on your test record for the lab exam, you have to call the test center where you took that exam to obtain the results.

Finally, remember that all Cisco certifications have expiration dates; keep track of yours so you'll know when to sign up for an exam to recertify if necessary.

Signing Up for the CCIE Laboratory Evaluation

You must schedule and take the laboratory evaluation at Cisco's facilities. Your full payment must be received at least 28 days before the laboratory evaluation date; otherwise, you are dropped. Typically, this means you must sign up at least two months in advance, if not sooner. Cisco must receive cancellations at least 28 days prior to the test; otherwise, the payment is forfeited. Finally, if you fail a laboratory evaluation, you must wait at least 30 days before making another attempt, due in part to the relatively small number of exam slots versus demand for those slots. You must also pay the lab evaluation fee again.

To sign up for a CCIE laboratory evaluation, you must call one of the CCIE departments at Cisco at the testing center where you want to take the test. At corporate headquarters in San Jose, California, that number is 800-829-6387; you can also fax Cisco at 408-527-8588 or send an email to . For testing locations and contact information, consult www.cisco.com/warp/public/625/ccie/exam_preparation/lab.html#3.

Before you can schedule any laboratory evaluation, the CCIE administrator at Cisco must receive proof that you've passed the CCIE Qualification exam. The usual approach is to fax the printout of your exam results to the CCIE laboratory evaluation location of your choice or to call 408-527-8588 for the ISP Dial test. Be sure to include your name, address, phone, and fax number so that your requests can be answered.

How to Prepare for Cisco Exams

At a minimum, you should use the following study materials to prepare for Cisco certification:

  • For most exams, Cisco offers several corresponding classes. The company recommends that you attend such training through a Cisco Learning Partner. You can arrange to do so through your local Cisco account representative or through your nearest Cisco location. In North America, call 800-829-6387, and outside North America, call 408-526-4000; ask to speak to an education representative. You can also locate a Cisco Learning Partner near you by visiting Cisco's Training and Certifications Web page, at www.cisco.com/training and then clicking the Learning Locator button on the left side.

  • Because Cisco publishes both course and test outlines and objectives, it recommends that you familiarize yourself thoroughly with those items prior to taking any test. Course objectives and test outlines are accessible through the various certification pages mentioned earlier in this chapter.

  • Each of Cisco's certification pages includes pointers to practice tests. Because these exams contain questions much like the real exams, they're worth taking.

In addition, you might find any or all of the following materials useful in your search for Cisco expertise:

  • Cisco Press and Que Certification—. Pearson is home to the renowned Cisco Press, and Que Certification plans to offer Exam Cram 2 books for numerous Cisco exam topics as well. You can find Cisco Press at www.ciscopress.com and Que Certification at www.examcram.com.

  • Study guides—. Most large computer book publishers offer Cisco certification-related titles.

  • Other publications—. You can find plenty of other publications and resources if you take the time to look around on the Web or in a local bookstore; there's no shortage of materials available about Cisco technologies and Cisco certification preparation. Our quick visit to a major online bookstore turned up more than 100 titles using “Cisco” as a search term.

This set of materials represents a formidable collection of sources and resources for Cisco exam topics and related information.

Need to Know More?

For convenience, we include the most important URLs mentioned so far in this chapter, along with pointers to a few other resources worth investigating for information about Cisco certification, exams, training, and more:

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