ABOUT THE AUTHOR

Claire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader in Technical Support and Service Management and was part of the team that won itSMF UK’s 2017 Thought Leadership Award. Claire is the host of the popular ITSM Crowd hangouts and Chief Architect for VeriSM. She is the director of ITSM Zone, which provides online IT service management training, and Scopism, a content and consulting organisation.

After providing training to thousands of successful Foundation candidates, Claire has written this book to provide essential guidance for ITSM practitioners preparing for their ITIL® 4 Foundation exam. The book also provides practical guidance on the application of ITIL and ITSM concepts in their workplace.

For more information, please see:

•https://itsm.zone;

•www.scopism.com; and

•Contact: www.linkedin.com/in/claireagutter/.