Acknowledgements

2011 EDITION

Authors and mentors

Vernon Lloyd (Fox IT)	Author
David Wheeldon (David Wheeldon IT Service Management)	Mentor
Shirley Lacy (ConnectSphere)	Project mentor
Ashley Hanna (HP)	Technical continuity editor

Other members of the ITIL authoring team

Thanks are due to the authors and mentors who have worked on all the publications in the lifecycle suite and contributed to the content in this publication and consistency across the suite. They are:

David Cannon (HP), Lou Hunnebeck (Third Sky), Anthony T. Orr (BMC Software), Stuart Rance (HP), Colin Rudd (IT Enterprise Management Services Ltd (ITEMS)) and Randy Steinberg (Migration Technologies Inc.).

Project governance

Members of the project governance team included:

Jessica Barry, APM Group, project assurance (examinations); Marianna Billington, itSMFI, senior user; Emily Egle, TSO, team manager; Janine Eves, TSO, senior supplier; Phil Hearsum, Cabinet Office, project assurance (quality); Tony Jackson, TSO, project manager; Paul Martini, itSMFI, senior user; Richard Pharro, APM Group, senior supplier; Frances Scarff, Cabinet Office, project executive; Rob Stroud, itSMFI, senior user; Sharon Taylor, Aspect Group Inc., adviser to the project board (technical) and the ATO sub-group, and adviser to the project board (training).

For more information on the ATO sub-group see:

www.itil-officialsite.com/News/ATOSubGroupAppointed.aspx

For a full list of acknowledgements of the ATO sub-group at the time of publication, please visit: www.itil-officialsite.com/Publications/PublicationAcknowledgements.aspx

Wider team

Change advisory board

The change advisory board (CAB) spent considerable time and effort reviewing all the comments submitted through the change control log and their hard work was essential to this project. Members of the CAB involved in this review included:

David Cannon, Emily Egle, David Favelle, Ashley Hanna, Kevin Holland, Stuart Rance, Frances Scarff and Sharon Taylor.

Once authors and mentors were selected for the 2011 update, a revised CAB was appointed and now includes:

Emily Egle, David Favelle, Phil Hearsum, Kevin Holland and Frances Scarff.

Reviewers

Claire Agutter, IT Training Zone; Deborah L. Anthony, HP; Nancy Arellano, Tata Consultancy Services; Ernest R. Brewster, Independent; David M. Brink, Solutions3; Jeroen Bronkhorst, HP; Tony Brough, DHL Supply Chain; Janaki Chakravarthy, Independent; Christiane Chung Ah Pong, NCS Pte Ltd, Singapore; Federico Corradi, Cogitek; Jenny Dugmore, Service Matters; Frank Eggert, MATERNA GmbH; David Favelle, UXC Consulting/Lucid IT; Ryan Fraser, HP; Jenni Garvie; John Groom, WestGroom Consulting; Jabe Hickey, IBM; Kevin Holland, NHS Connecting for Health; Kai Holthaus, Third Sky; Steve Ingall, iCore-ltd; Brad Laatsch, HP; Chandrika Labru, Tata Consultancy Services; Reginald Lo, Third Sky; Brian McCabe, Hitachi Consulting; Jane McNamara, Lilliard Associates Ltd; Judit Pongracz, ITeal Consulting; Murali Ramakrishnan, Process-Symphony; Daniel Ramalho, Unilever Global IT Services; Devang Raval, Quint Wellington Redwood; Noel Scott, Symantec; Moira Shaw, Steria; Arun Simha, L-3 Communications STRATIS; Helen Sussex, Logica; J.R. Tietsort, Micron Technology; Ken Turbitt, Service Management Consultancy (SMCG) Ltd; A.D. Williams, Cornell University; Neil Wilson, The Grey Matters Education Ltd

2007 EDITION

Chief architect and authors

Thanks are still due to those who contributed to the 2007 edition of Continual Service Improvement, upon which this updated edition is based.

Sharon Taylor (Aspect Group Inc)	Chief architect
Gary Case (Pink Elephant)	Author
George Spalding (Pink Elephant)	Author

All names and organizations were correct at publication in 2007.

For a full list of all those who contributed to the 2007 and 2011 editions of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement, please go to

www.itil-officialsite.com/Publications/PublicationAcknowledgements.aspx