3.1. I: The Organization Level

When we take our first, macro "systems" look at the organization, we see the fundamental view and variables discussed in Chapter Two. This level—the Organization Level—emphasizes the organization's relationship with its market and the basic "skeleton" of the major functions that comprise the organization. Variables at Level I that affect performance include strategies, organizationwide goals and measures, organization structure, and deployment of resources (see Figure 3.1).

Figure 3.1. The Organization Level of Performance.