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SECTION II INSIGHTS, STRATEGIES, AND ADVICE FROM THE FIELD
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SECTION II INSIGHTS, STRATEGIES, AND ADVICE FROM THE FIELD
by Robert F. Smallwood
Information Governance for Healthcare Professionals
Cover
Half-Title
Title
Copyright
dedication
Contents
Preface
Acknowledgements
Author
Contributors
SECTION I IG PROGRAM CONSIDERATIONS AND PLANNING
1 The Healthcare Information Governance Imperative
U.S. Healthcare Organizations Ramping up IG Programs
Unforeseen Consequences in the Rush to Automate
Major IG Failures
Case Brief #1: Associates in Psychiatry and Psychology Ransomware Attack: A Model Response?
Case Brief #2: An Information Governance Failure: Anthem, Inc.
Case Brief #3: 21st Century Oncology
Information Assurance: Trusted and Accurate Information
Chapter Summary: Key Points
Notes
2 Information Governance: Key Concepts and Definitions
IG Programs Must Become Embedded
IG Programs Are about Enforcing Policy Consistently
The Key Differences between Data Governance and Information Governance
The Challenge: Managing Unstructured Information
IG Requires Cross-Functional Collaboration
The Facets of Information Governance
Chapter Summary: Key Points
Notes
3 Information Governance Principles
The Sedona Conference® Commentary on Information Governance
Smallwood IG Principles Applied to Healthcare Organizations
Recordkeeping Principles
Information Security Principles
Principle of Least Privilege
The CIA Triad
Privacy Principles
Chapter Summary: Key Points
Notes
4 Who Should Be Part of an Information Governance Team?
IG Is an Umbrella Program
Leveraging Models and Frameworks
The IG Reference Model
Introducing the Information Governance Adoption Model™ for Healthcare
Analyzing the IGAM™ for IG Team Staffing
In Summary
Major Executive Sponsor Role
Critical and Sometimes Fickle Executive Sponsor Role
The Emerging Role of the CIGO
Assigning Team Roles and Responsibilities
Caveat: The Importance of a Tiered IG Steering Committee for Expediency
Chapter Summary: Key Points
Notes
5 Building an IG Framework
Building an IG Framework
IG Leaders in Healthcare
Executive Sponsor Role versus IG Program Manager
Evolving Role of the Executive Sponsor
Communications and Training Plan Is Key
IG Requires Change Management
Which Technologies Help to Enable IG Programs and Enforce Controls?
Chapter Summary: Key Points
Notes
6 Getting Started: Where to Launch an IG Program
7 Key IG Accelerators to Launch an IG Program
Chapter Summary: Key Points
Notes
7 Making the Business Case to Justify an IG Program
Why Healthcare Organizations Are at the Greatest Risk
Saving Lives: Improving Patient Care and Outcomes
Population Health Milestones and Metrics
Breach and Ransomware Preparedness and Patient Trust
Other Types of Breaches: Medical Devices
Cyber-security Milestones and Metrics
Safeguarding Privacy
Information Privacy Milestones and Metrics
Improving Operational Efficiency
Operational Efficiency Milestones and Metrics
Reducing Legal Costs
Legal Operations Milestones and Metrics
One Big Negative Event Can Change the Ballgame
Business Drivers for IG Programs
Hard Cost Savings
Soft Costs: Intangible Cost Offsets
Chapter Summary: Key Points
Notes
8 Information Risk Planning and Management
The Risk Planning Process
Step 1: Conduct a Formal Process of Identifying Potential Vulnerabilities and Threats
HIPAA and Business Associate Agreements
Compliance and Legal Risks
Step 2: Determine the Potential Financial and Operational Impact of the Identified Adverse Events
Step 3: Weigh the Likelihood that the Identified Risk Events will Materialize
Step 4: Create High-Level Strategic Plans to Mitigate the Greatest Risks
Step 5: Develop Strategic Plans into Specific Policies
Step 6: Determine Metrics to Measure Risk Reductions from Mitigation Efforts
Step 7: Identify Those Who Are Accountable for Executing the New Risk Mitigating Processes and Maintaining the Processes in Place
Step 8: Execute the Risk Mitigation Plan
Step 9: Audit the Information Risk Mitigation Plan
Chapter Summary: Key Points
Notes
9 Strategic Planning and Best Practices for IG
Start with Business Objectives
Align the IG Plan with Strategic Plans
Survey and Evaluate External Factors
Analyze Information Technology Trends
Survey Business Conditions and Economic Environment
Analyze Relevant Legal, Regulatory, and Political Factors
Survey and Determine Industry Best Practices
Formulating the IG Strategic Plan
Synthesize Gathered Information and Fuse into IG Strategy
Develop Actionable Plans to Support Organizational Goals and Objectives
Create New IG Driving Programs to Support Business Goals and Objectives
Draft the IG Strategic Plan and Gain Input from a Broader Group of Stakeholders
Get Buy-In and Sign-Off and Execute the Plan
Chapter Summary: Key Points
Notes
10 Overseeing the IG Program
Program Communications and Training
Program Controls, Monitoring, Auditing, and Enforcement
Monitoring and Accountability
Staffing Continuity Plan
Continuous Process Improvement
Why Continuous Improvement Is Needed
Chapter Summary: Key Points
Notes
SECTION II INSIGHTS, STRATEGIES, AND ADVICE FROM THE FIELD
Essays and Case Studies in Information Governance
Glossary
Index
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Essays and Case Studies in Information Governance
INSIGHTS, STRATEGIES, AND ADVICE FROM THE FIELD
II
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