PUBLISHER’S ACKNOWLEDGEMENTS

2 John Amaechi: Quoted by John Amaechi; 3 The Financial Times Ltd.: Slogan from Financial Times Limited; 4 The Financial Times Ltd.: ‘John Lewis: trouble in store’, available at: https://www.ft.com/content/92c95704-6c6d-11e5-8171-ba1968cf791a; 5 Douglas McGregor: Quoted by Douglas McGregor; 7 The Financial Times Ltd.: ‘A blast of common sense frees staff from appraisals’, available at: https://www.ft.com/content/8e3ae550-3166-11e5-8873-775ba7c2ea3d; 7 The Financial Times Ltd.: ‘Annual performance reviews do a disservice to workers and firms’, available at: www.ft.com/content/f579e8c8-0f8e-11ea-a7e6-62bf4f9e548a; 8 Elizabeth Uviebinene: Quoted by Elizabeth Uviebinene; 9 The Financial Times Ltd.: ‘Employers aim for hybrid working after Covid-19 pandemic’, available at: www.ft.com/content/d2ad4ae3-6b40-4051-a6fe-6f8a75924e30; 9 The Financial Times Ltd.: ‘SocGen to allow staff to work from home three days a week after crisis’, available at: www.ft.com/content/266a0b18-ff37-43b1-9a7aebc55ee5c020; 10 BBC: ‘Goldman Sachs: Bank boss rejects work from home as the “new normal’, available at: www.bbc.co.uk/news/business-56192048; 11 Elizabeth Jenkin: Quoted by Elizabeth Jenkin; 15 World Association of News Publishers: ‘FT Editor Roula Khalaf on working remotely, gender diversity and the story they have to own’, available at: https://wan-ifra.org/2020/06/ft-editor-roula-khalaf-on-working-remotely-gender-diversity-and-thestory-they-have-to-own; 26 Dara Khosrowshahi: Quoted by Dara Khosrowshahi; 26 The Financial Times Ltd.: ‘Don’t let gig economy countries rewrite the law’, available at: www.ft.com/content/430683ee-8016-42a0-9f78-acbcc83e992a; 29 The Economist Newspaper Limited: ‘Gone but not forgotten’, available at: www.economist.com/business/2014/03/01/gone-but-not-forgotten; 34 OFCOM: ‘A decade of digital dependency’, Ofcom, available at: www.ofcom.org.uk/about-ofcom/latest/features-and-news/decade-of-digitaldependency; 34 and 41 The Financial Times Ltd.: ‘Tim Harford: how behavioural economics helped kick my phone addiction’, available at: www.ft.com/content/e82e5136-1921-11e9-b93e-f4351a53f1c3; 35 Harvard Business Publishing: ‘Dopamine, Smartphones & You: A battle for your time’, available at: https://sitn.hms.harvard.edu/flash/2018/dopamine-smartphonesbattle-time; 36 University of Oxford: ‘Study finds screen time – even before bed – has little impact on teen wellbeing’, available at: www.ox.ac.uk/news/2019-04-05-studyfinds-screen-time-%E2%80%93-even-bed-%E2%80%93-has-littleimpact-teen-wellbeing; 36 UNICEF: ‘How does the time children spend using digital technology impact their mental well-being, social relationships and physical activity? An evidence-focused literature review’, available at: https://cafewhiz.com/wp-content/uploads/2019/11/Unicef-Digital-Doc.pdf; 36 The Financial Times Ltd.: ‘No such thing as a free lunch in the music industry’, Financial Times, 13 October 2004; 39 The Financial Times Ltd.: “Auf wiedersehen, post – Daimler staff get break from holiday email” https://www.ft.com/content/abe36902-22d9-11e4-8dae-00144feabdc0; 43 Minute Media: ‘Dear England’, available at: www.theplayerstribune.com/posts/dearengland-gareth-southgate-euros-soccer; 44 Penguin Random House: Newport, C. (2021) A World Without Email: Reimagining Work in an Age of Communication Overload. Penguin Random House; 44 The Financial Times Ltd.: ‘The scourge of work email is far worse than you think’, available at: www.ft.com/content/572682e4-d701-4f33-af92-db597a7d39de; 44 RMIT University: ‘Too much information: the COVID work revolution has increased digital overload’, available at: www.rmit.edu.au/news/all-news/2021/jan/digital-overload; 51 The Financial Times Ltd.: ‘TalkTalk cyber-attack made worse by loose talk’, available at: www.ft.com/content/db0a5f38-7cab-11e5-98fb-5a6d4728f74e; 54 The Financial Times Ltd.: ‘Memo to board: we need to talk about BP’, available at: www.ft.com/content/9176947e-e5f5-11df-af15-00144feabdc0; 56 The Financial Times Ltd.: ‘Thomas Cook criticised for putting cost over customers’, available at: www.ft.com/content/d3bfc6c2-8152-11e5-a01c-8650859a4767; 57 CNBC: ‘Boeing overestimated pilots’ ability to handle misfires on 737 Max, NTSB says’, CNBC, available at: www.cnbc.com/2019/09/26/ntsbboeing-overestimated-pilots-ability-to-handle-737-max-misfires.html; 66 Fresh Trading Limited: Little drinks, big dreams; www.innocentdrinks.co.uk/a-bit-about-us; 72 Peter Westwick: Quoted by Peter Westwick; 73 The Financial Times Ltd.: ‘Spencer Silver, chemist and inventor 1941–2021’ by Brian Groom, available at: www.ft.com/content/057922fb-b1fa-4b0c-aeb6-c715269bd440; 73 The Financial Times Ltd.: ‘3M’s stumbling steps into the limelight’ Financial Times, 1 June 1987; 74 Haymarket Media Group Ltd.: ‘The simple metric that turned 3M into an innovation powerhouse’ Management Today, available at: www.managementtoday.co.uk/simple-metric-turned-3m-innovation-powerhouse/innovation/article/1692447; 75 The Financial Times Ltd.: “Digital killed the audio star” Financial Times February 27 1993; 77 Penguin Random House: Kahneman, D. (2011). Thinking, fast and slow. London: Allen Lane; 83 The Financial Times Ltd.: ‘Let’s play Moneyball’, available at: www.ft.com/content/3f5cc88c-0b21-11e1-ae56-00144feabdc0; 85 The Financial Times Ltd.: “Michael Skapinker: Promoting from within is best” Financial Times, February 9 2005; 89 Verge Magazine: ‘Verge meets: Jurgen Klopp with JD’s In the Duffle Bag podcast series’, available at: https://vergemagazine.co.uk/verge-meetsjurgen-klopp-with-jds-in-the-duffle-bag-podcast-series; 90 The Financial Times Ltd.: ‘DeepMind’s Lila Ibrahim: “It’s hard not to go through imposter syndrome’, available at: www.ft.com/content/c43cd848-367a-4c67-8cf1-7f34d3eaf84e; 90 The National Archives: ‘NHS chief Sir Simon Stevens to stand down this summer’, available at: www.england.nhs.uk/2021/04/nhs-chief-sir-simon-stevens-tostand-down-this-summer; 91 Harvard Business Publishing: Goffee, R., & Jones, G. (2009). Clever: Leading your smartest, most creative people. Boston, Mass: Harvard Business Press; 96 The New York Times Company: A Friedman doctrine – The Social Responsibility Of Business Is To Increase Its Profits’, available at: www.nytimes.com/1970/09/13/archives/a-friedman-doctrine-the-social-responsibility-of-business-isto.html; 96 Reuters: ‘PwC to boost headcount by 100,000 over five years’, available at: www.ft.com/content/b79e4cd4-e288-4083-a976-47f3e89a0209; 97 The Financial Times Ltd.: ‘Welch condemns share price focus’, available at: www.ft.com/content/edbdbcf6-f360-11dc-b6bc-0000779fd2ac; 97 JPMorgan Chase & Co: ‘Dear Fellow Shareholders’, available at: www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/ceo-letter-to-shareholders-2018.pdf; 98 The Financial Times Ltd.: ‘Fair shares?’, available at: www.ft.com/content/132b8cb8-d7e2-11d9-8fa7-00000e2511c8; 101 Guardian News & Media Limited: ‘Hesta super says “change in ranks at Rio Tinto won’t be enough as Juukan Gorge fallout continues’, available at: www.theguardian.com/australia-news/2020/sep/10/hesta-super-calls-for-inquiry-into-alldeals-rio-tinto-has-made-with-aboriginal-traditional-owners; 101 Harvard Business Publishing: ‘OpEd: Why BlackRock CEO Larry Fink is not a Socialist’, available at: https://hbswk.hbs.edu/item/op-ed-why-blackrock-ceo-larry-finkis-not-a-socialist; 102 BlackRock, Inc.: ‘The Power of Capitalism’, available at: https://www.blackrock.com/corporate/investor-relations/larry-fink-ceo-letter; 102 The Financial Times Ltd.: ‘The ESG investing industry is dangerous’, available at: www.ft.com/content/ec02fd5d-e8bd-45bd-b015-a5799ae820cf; 102 University of Warwick: ‘How companies can do well by doing good’, available at: www.wbs.ac.uk/news/how-companies-can-do-well-by-doing-good; 102 NPR: ‘Obama remarks on financial regulatory changes’, available at: www.npr.org/templates/story/story.php?storyId=105523464&t=1630430033620; 104 The Financial Times Ltd.: ‘Corporate plans may be lost in translation’, available at: www.ft.com/content/78cf6070-f66e-11df-846a-00144feab49a; 105 The Financial Times Ltd.: ‘Unilever workers vote for fresh strikes’, available at: www.ft.com/content/e9c665d8-394f-11e1-837e-00144feabdc0; 106 The Financial Times Ltd.: ‘Unilever has “lost the plot by fixating on sustainability, says Terry Smith’, available at: www.ft.com/content/7aa44a9a-7fec-4850-8edb-63feee1b837b; 108 The Financial Times Ltd.: ‘HSBC CEO expresses regret to Hong Kong activist over frozen bank accounts’, available at: www.ft.com/content/38e3bf36-94f6-4f6fa5a9-eadac529738c; 108 CNBC: Appalled – Here’s what Wall Street CEOs are saying about the killing of George Floyd and protests rocking US cities’, available at: www.cnbc.com/2020/06/01/wall-street-ceos-speak-out-aboutgeorge-floyd-and-protests-rocking-us-cities.html; 112 The Financial Times Ltd.: ‘Investors urge European companies to include climate risks in accounts’, available at: www.ft.com/content/dd01aacd-85a0-4577-9700-26f1d6fb26b3; 113 The Financial Times Ltd.: ‘Big Oil is facing an existential struggle’, available at: www.ft.com/content/18f37c42-4d97-11ea-95a0-43d18ec715f5; 113 The Financial Times Ltd.: ‘Chevron to spend $10bn on clean energy push’, available at: www.ft.com/content/5e284144-3abc-4bee-8e8c-2cc2bac039cd; 113 The Financial Times Ltd.: ‘Glencore’s cap on coal shows new investor muscle’, available at: www.ft.com/content/72c7f9bc-369d-11e9-bb0c-42459962a812; 114 The Financial Times Ltd.: ‘Dutch court orders Shell to accelerate emissions cuts’, available at: www.ft.com/content/340501e2-e0cd-4ea5-b388-9af0d9a74ce2; 115 Lee Scott: Quoted by Lee Scott; 115 Walmart Inc.: ‘Climate Change’, Walmart, available at: https://corporate.walmart.com/global-responsibility/sustainability/planet/climate-change; 117 The Financial Times Ltd.: ‘Why ESG investing makes fund managers more money’, available at: www.ft.com/content/1cfb5e02-7ce1-4020-9c7c-624a3dd6ead9; 118 – 119 The Financial Times Ltd.: ‘Carbon offsets: a license to pollute or a path to net zero emissions?’, available at: www.ft.com/content/cfaa16bf-ce5d-4543-ac9c-9d9234e10e9d; 121 The Financial Times Ltd.: ‘Letter: COP26 should highlight an aviation fuel innovation’, available at: www.ft.com/content/8595c1be-1582-444c-b28a-a52e744f2227; 121 and 122 The Financial Times Ltd.: ‘Shell executives quit amid discord over green push’, available at: www.ft.com/content/053663f1-0320-4b83-be31-fefbc49b0efc; 122 Bloomberg: ‘Dutch Ad Watchdog Tells Shell to Pull “Carbon Neutral Campaign’, available at: www.bloomberg.com/news/articles/2021-08-27; 123 The Financial Times Ltd.: ‘Forget COP26 boasts – decarbonising takes thousands of tiny, boring steps’, available at: www.ft.com/content/1bca616e-3398-4599-8019-8cd688364d9e; 124 The Financial Times Ltd.: ‘The fall from favour of Danone’s purpose-driven chief’, available at: www.ft.com/content/2a768b96-69c6-42b7-8617-b3be606d6625; 128 CNBC: ‘Stephen Hawking says A.I. could be “worst event in the history of our civilization’, available at: www.cnbc.com/2017/11/06/stephenhawking-ai-could-be-worst-event-in-civilization.html; 128 The New York Times Company: ‘Elon Musk, Blasting Off in Domestic Bliss’, available at: www.nytimes.com/2020/07/25/style/elon-musk-maureen-dowd.html; 128 The Financial Times Ltd.: ‘Beware the known unknowns when finance meets AI’, available at: www.ft.com/content/01c366db-e1b8-49ff-9952-ef40403991ee; 129 The Financial Times Ltd.: ‘DeepMind develops AI to diagnose eye diseases’, available at: www.ft.com/content/84fcc16c-0787-11e8-9650-9c0ad2d7c5b5; 131 American Economic Association: ‘Orchestrating Impartiality: The Impact of £Blind Auditions on Female Musicians’, available at: https://pubs.aeaweb.org/doi/pdfplus/10.1257/aer.90.4.715; 132 The Financial Times Ltd.: ‘Q&A: does “name-blind recruitment combat bias?’, available at: www.ft.com/content/3d7b6590-9443-11e6-a80e-bcd69f323a8b; 132 The Financial Times Ltd.: ‘Disease of recruitment bias: is technology a cure or a cause?’ available at: www.ft.com/content/4150aa8e-9cf8-11e9-9c06-a4640c9feebb; 133 Reuters: ‘Amazon scraps secret AI recruiting tool that showed bias against women’, available at: www.reuters.com/article/us-amazon-comjobs-automation-insight-idUSKCN1MK08G; 133 The Financial Times Ltd.: ‘Artificial intelligence bias can be countered, if not erased’, available at: /www.ft.com/content/ad7565db-0bab-4200-a498-0cec2c9b7cee; 135 The Financial Times Ltd.: ‘Self-driving cars are dangerous in the wrong hands’, available at: www.ft.com/content/99ea7622-89e2-4ed9-b623-3ab5c413ef3f; 137 Penguin Random House: Kahneman, D. (2011). Thinking, fast and slow. London: Allen Lane; 138 Guardian News & Media Limited: ‘Daniel Kahneman: “Clearly AI is going to win. How people are going to adjust is a fascinating problem’, available at: www.theguardian.com/books/2021/may/16/daniel-kahneman-clearly-ai-is-goingto-win-how-people-are-going-to-adjust-is-a-fascinating-problemthinking-fast-and-slow; 140 Condé Nast: ‘Americans Need a Bill of Rights for an AI-Powered World’, available at: www.wired.com/story/opinion-bill-of-rights-artificial-intelligence; 140 Fountain Court Chambers: ‘Dutch Court Gives Judgment on Algorithmic Decision-Making Test Case’, available at: www.fountaincourt.co.uk/dutch-court-givesjudgment-on-algorithmic-decision-making-test-case; 141 Harvard Business Publishing: ‘The AI Transparency Paradox’, available at: hbr.org/2019/12/the-aitransparency-paradox; 149 The Financial Times Ltd.: ‘Can hybrid meetings ever live up to the real thing?’, available at: www.ft.com/content/1bac4dfc-a679-4744-ae87-2622fe8bfd71; 150 The Financial Times Ltd.: ‘Please do not bring your “whole self” to work’, available at: www.ft.com/content/595d035a-ee72-11e8-8180-9cf212677a57; 151 Korn Ferry: ‘The Great Resignation: “It’s Killing Companies”’, available at: www.kornferry.com/insights/this-week-in-leadership/the-great-resignationits-killing-companies; 152 The Financial Times Ltd.: ‘What the “big quit” tells us about inflation’, available at: www.ft.com/content/179dde6f-d392-459a-aa26-24a344c853a7; 152 The Atlantic: ‘The Great Resignation Is Accelerating’, available at: www.theatlantic.com/ideas/archive/2021/10/great-resignation-accelerating/620382; 152 The Financial Times Ltd.: “It’s not a normal life”: truck drivers warn of burnout as global shortage bites’, available at: www.ft.com/content/4e79e4ad-1f15-4a2d-a702-9ab21748f81c; 152–153 The Financial Times Ltd.: ‘Construction stalls as UK shortage of skilled workers bites’, available at: www.ft.com/content/e37e2944-da21-4a2c-af16-9b5c0b70d4eb; 153 The Financial Times Ltd.: ‘UK professional services firms hit by labour shortages’, available at: www.ft.com/content/93a72db1-92b6-4dae-8fc1-f1118f45d543; 153 The Financial Times Ltd.: ‘US workers demand a better deal: “There are possibilities everywhere”’, available at: www.ft.com/content/a6501b83-79c8-479a-8f5d-bd240ccc6194; 153 The White House: ‘Remarks by President Biden on the Bipartisan Infrastructure Deal’, available at: www.whitehouse.gov/briefing-room/speechesremarks/2021/06/24/remarks-by-president-biden-on-the-bipartisaninfrastructure-deal; 153 The New York Times Company: ‘They Can’t Leave the Bay Area Fast Enough’, available at: www.nytimes.com/2021/01/14/technology/san-francisco-covid-workmoving.html; 153 The New York Times Company: ‘The Pandemic Emptied Europe’s Cities. What Will Bring People Back?’ available at: www.nytimes.com/2021/02/11/world/europe/workers-europe-cities-pandemic.html; 154 The Financial Times Ltd.: ‘Cutting pay for remote workers is a risky move’, available at: www.ft.com/content/a37150e3-7480-4181-90e4-1ce9dc5d1d39; 155 The Financial Times Ltd.: ‘How do I sidestep from accounting into a career with purpose?’ available at: www.ft.com/content/c6c022dc-ec28-492b-a3edcb740cf30f2f; 156 The Financial Times Ltd.: ‘I’m leaving and I want you to join me’, available at: www.ft.com/content/ed9bc938-acb7-11e6-9cb3-bb8207902122; 156 John Richardson: Quoted by John Richardson; 156 The Financial Times Ltd.: ‘Life, work and the pursuit of happiness’, available at: www.ft.com/content/ecb04dd0-4de7-44e0-8c16-973f5031e8d4