About the Authors

Marshall Sashkin is professor of human resource development at The George Washington University, where he teaches leadership, consulting skills, organizational diagnosis, and research methods. He holds a doctorate in organizational psychology from the University of Michigan. Prior to his current appointment he was professor of industrial and organizational psychology at the University of Maryland and Senior Associate in the U.S. Department of Education’s Office of Educational Research and Improvement, where he developed and guided applied research aimed at improving leadership in schools. He has consulted with private firms (such as GE Capital and American Express–Corporate) and public organizations (including the U.S. Army and the Michigan Region of the American Red Cross), as well as school systems. More than fifty of his research papers on leadership, participation, and organizational change have been published in academic journals, and he is author or coauthor of more than a dozen books and monographs. He is coauthor of the best-selling business book Putting Total Quality Management to Work.

Molly G. Sashkin holds two master’s degrees, the first in secondary education and the second in guidance and personnel services. She has teaching and counseling experience at every level of the educational system, from preschool through elementary, secondary, and college levels. She has been an educational advisor for the U.S. Navy, counseling individuals and administering academic programs, and has worked as a test development specialist and psychometrician for the U.S. Army Engineers, constructing and validating job qualification tests. She has extensive experience in career development. She has worked as a career development specialist at the U.S. Department of Commerce, advising personnel from entry-level clerical staff to members of the Senior Executive Service. Since 1985 she has been president of Ducochon Press, a publishing firm specializing in assessment and training materials for management and organization development. She has conducted research on leadership and culture and coauthored (with Marshall Sashkin), The New Teamwork, a guide to cross-functional teamwork published by the American Management Association.

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