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©2012 by Pearson Education, Inc.

Publishing as FT Press

Upper Saddle River, New Jersey 07458

Authorized adaptation from the original UK edition, entitled Smart Retail, Third Edition, by Richard Hammond, published by Pearson Education Limited, ©Pearson Education 2011.

This U.S. adaptation is published by Pearson Education, Inc.,

©2011 by arrangement with Pearson Education Ltd, United Kingdom.

FT Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, [email protected]. For sales outside the U.S., please contact International Sales at [email protected].

Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners.

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Rights are restricted to U.S., its dependencies, and the Philippines.

Printed in the United States of America

First Printing May 2012

ISBN-10: 0-13-306612-6

ISBN-13: 978-0-13-306612-8

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The Library of Congress cataloging-in-publication data is on file.

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