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Library of Congress Cataloging-in-Publication Data

Hartley, Robert F., 1927-

Management mistakes and successes / Robert F. Hartley. —10th ed.

p. cm.

Includes index.

ISBN-13 978-0-470-53052-8 (pbk.)

1. Management—Case studies. I. Title.

HD31.H3485 2010

658.4—dc22

2010026709

Printed in the United States of America

10 9 8 7 6 5 4 3 2 1

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