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by Mario Henrique Trentim
Managing Stakeholders as Clients - Second Edition
Cover Page
Title Page
Copyright Page
Dedication Page
Contents
Acknowledgments
Foreword
Introduction
Chapter 1 – Foundations
1.1 - Beyond Traditional Project Management
1.2 - A Word of Caution
1.3 - Management is Overrated!
1.4 - Hot Topics in Project Management
1.5 - Best Practices
1.6 - Stakeholders as Clients
Chapter 2 – Who are They?
2.1 - What Kind of Stakeholders can we Have?
2.2 - Project Manager
2.3 - Sponsor
2.4 - Team
2.5 - Clients and Users
2.6 - Contractors and Suppliers
2.7 - Government
2.8 - Hidden Stakeholders
2.9 - Internal Vs. External Stakeholders
Chapter 3 – Why Worry about Them?
3.1 - Stakeholder Theory
3.2 - Needs Vs. Wants
3.3 - Requirements Elicitation
3.4 - Systems Engineering
3.5 - Life Cycle and Scope Definition
3.6 - Change Management
3.7 - Success in Project Management
Chapter 4 – The Four Ships
4.1 - Sponsorship
4.2 - Partnership
4.3 - Leadership
4.4 - Citizenship
4.5 - Fitness for Purpose
Chapter 5 – Stakeholder Management
5.1 - Complexity
5.2 - Why do Projects Fail?
5.3 - What is Stakeholder Management?
5.4 - Lasting Relationships
5.5 - Social Networks
Chapter 6 – Identifying Stakeholders and their Needs
6.1 - Stakeholder Engagement
6.2 - What does the PMBOK® Guide Say?
6.3 - Prince2™
6.4 - Tools and Techniques
6.5 - Step by Step
6.6 - Public Relations
Chapter 7 – Managing Engagement and Expectations
7.1 - Stakeholders’ (Mind) Mapping
7.2 - Stakeholder Management
7.3 - Collecting Requirements
7.4 - Defining Scope
Chapter 8 – Building a Solid Communications Plan
8.1 - The Communications Problem
8.2 - Communicating Efficiently
8.3 - Project Communication Step by Step
Chapter 9 – Getting Buy-In
9.1 - Learning
9.2 - Soft Systems Methodology
9.3 - Persuading
9.4 - Motivating
9.5 - Complex Selling Approach
Chapter 10 – Keep in Touch!
10.1 - Managing Stakeholders Throughout the Project Life Cycle
10.2 - Managing Stakeholders During Execution
10.3 - Back to Change Management
10.4 - Monitoring and Controlling
10.5 - Project Management Metrics
10.6 - Changing Expectations, Not Specifications
Chapter 11 – Team Management
11.1 - Your Closest Stakeholders
11.2 - Human Resource Planning
11.3 - Motivational Theories
11.4 - Team Building
11.5 - Team Management
Chapter 12 – Managing Stakeholders as Clients—Framework and Examples
12.1 - Essential Stakeholder Management
12.2 - List all Stakeholders
12.3 - Assess and Prioritize
12.4 - Establish Available Resources
12.5 - Decide how to Involve and Engage
12.6 - Consult and Feedback
Chapter 13 – Conclusions
13.1 - The Epic Challenge of Managing Stakeholders
13.2 - Over-Communication is Never a Problem
13.3 - People-Oriented
13.4 - Knowledge Management
13.5 - Managing for Stakeholders
Bibliography
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