Maximizing Your Sales with Microsoft® Dynamics™ CRM 2011Edward Kachinske, Timothy Kachinske, Adam KachinskePublisher and General Manager, Course Technology PTR:Stacy L. HiquetAssociate Director of Marketing:Sarah PanellaManager of Editorial Services:Heather TalbotMarketing Manager:Mark HughesSenior Acquisitions Editor:Mitzi KoontzProject Editor:Jenny DavidsonInterior Layout Tech:Bill HartmanCover Designer:Mike TanamachiIndexer:Sharon ShockProofreader:Michael Beady
© 2012 Course Technology, a part of Cengage Learning.
ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher.
For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706. |
For permission to use material from this text or product, submit all requests online at cengage.com/permissions.Further permissions questions can be e-mailed to [email protected]. |
Microsoft and Microsoft Dynamics are either trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
All other trademarks are the property of their respective owners.
All images © Cengage Learning unless otherwise noted.
Library of Congress Control Number: 2011920278
ISBN-13: 978-1-4354-5882-6
ISBN-10: 1-4354-5882-6
eISBN-10: 1-4354-5883-4
Course Technology, a part of Cengage Learning20 Channel Center StreetBoston, MA 02210USA
Cengage Learning is a leading provider of customized learning solutions with office locations around the globe, including Singapore, the United Kingdom, Australia, Mexico, Brazil, and Japan. Locate your local office at: international.cengage.com/region.
Cengage Learning products are represented in Canada by Nelson Education, Ltd.
For your lifelong learning solutions, visit courseptr.com.
Visit our corporate Web site at cengage.com.
Printed in the United States of America
1 2 3 4 5 6 7 13 12 11