Edward Kachinske has written more than 25 books on CRM-related topics, including Maximizing Your Sales with Microsoft Dynamics CRM 4.0, Maximizing Your Sales with Salesforce.com, Managing Contacts with Outlook, The Official ACT! Course Manuals for Instructor-Led Training, and more. He is a frequent speaker at CRM-related conferences and is on the Microsoft Dynamics EC Advisory Board.

Edward is the President of Innovative Solutions, a Gold Certified Microsoft Dynamics CRM Partner. Innovative Solutions is a Microsoft Dynamics President’s Club member, ranking in the top 5% for sales of Microsoft Dynamics CRM worldwide. Edward is certified in Microsoft Dynamics CRM and is a Microsoft Certified Trainer. He holds a dozen other Microsoft certifications, including the Microsoft Certified IT Professional status.

Timothy Kachinske has written more than a dozen books on CRM and non-profit management topics. Titles written by Tim include Maximizing Your Sales with Microsoft Dynamics CRM 4.0, Maximizing Your Sales with Salesforce.com, 90 Days to Success in Fundraising, and 90 Days to Success in Grant Writing. He has 17 years of experience as a development officer for various non-profit organizations, and has been designing CRM solutions for NFP organizations for more than a decade.

Tim teaches an online class on Microsoft Dynamics CRM and a class on nonprofit fundraising through a consortium of colleges and universities. Through this consortium, Tim’s classes are distributed to more than 1,500 colleges and universities in North America. Tim is a Microsoft Certified Trainer and is certified in Microsoft Dynamics CRM and SharePoint.

Adam Kachinske is a CRM consultant for Innovative Solutions in Washington, DC. This is his second book on Microsoft Dynamics CRM. Adam is a Microsoft Certified Technical Specialist for Microsoft Dynamics CRM, and he is also certified in SharePoint. In his free time, he enjoys traveling and learning new languages, including German and Hungarian.