About the Authors

About the Authors

Edward Kachinske has written more than 25 books on CRM-related topics, including Maximizing Your Sales with Microsoft Dynamics CRM 4.0, Maximizing Your Sales with , Managing Contacts with Outlook, The Official ACT! Course Manuals for Instructor-Led Training, and more. He is a frequent speaker at CRM-related conferences and is on the Microsoft Dynamics EC Advisory Board.

Edward is the President of Innovative Solutions, a Gold Certified Microsoft Dynamics CRM Partner. Innovative Solutions is a Microsoft Dynamics President’s Club member, ranking in the top 5% for sales of Microsoft Dynamics CRM worldwide. Edward is certified in Microsoft Dynamics CRM and is a Microsoft Certified Trainer. He holds a dozen other Microsoft certifications, including the Microsoft Certified IT Professional status.

About the Authors

Timothy Kachinske has written more than a dozen books on CRM and non-profit management topics. Titles written by Tim include Maximizing Your Sales with Microsoft Dynamics CRM 4.0, Maximizing Your Sales with , 90 Days to Success in Fundraising, and 90 Days to Success in Grant Writing. He has 17 years of experience as a development officer for various non-profit organizations, and has been designing CRM solutions for NFP organizations for more than a decade.

Tim teaches an online class on Microsoft Dynamics CRM and a class on nonprofit fundraising through a consortium of colleges and universities. Through this consortium, Tim’s classes are distributed to more than 1,500 colleges and universities in North America. Tim is a Microsoft Certified Trainer and is certified in Microsoft Dynamics CRM and SharePoint.

About the Authors

Adam Kachinske is a CRM consultant for Innovative Solutions in Washington, DC. This is his second book on Microsoft Dynamics CRM. Adam is a Microsoft Certified Technical Specialist for Microsoft Dynamics CRM, and he is also certified in SharePoint. In his free time, he enjoys traveling and learning new languages, including German and Hungarian.

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