Andrew Winters, Microsoft. Andrew is a Solution Specialist for Microsoft Dynamics CRM Online—a Microsoft-hosted solution that offers customers advanced customer relationship management capabilities without a major investment in IT and staffing. In this role, he is responsible for business development, partnerships, and new customer adds of Microsoft Dynamics CRM Online throughout the Mid Atlantic States. During his four-year tenure in the role, he has successfully helped many organizations define their business processes, leading to a successful CRM Online implementation.
In previous sales roles at Microsoft, Winters has been responsible for selling Desktop, Server, ERP, and CRM solutions through partners to commercial customers in the Southern California and New York Metro markets. Before joining Microsoft, he worked for a Microsoft CRM Gold-Certified partner where he successfully assisted in the deployment of several complex CRM solutions to commercial and public sector customers. Winters began his career in the IT industry over 15 years ago as an Account Executive and Inside Sales Manager at a two-billion-dollar reseller of computer software, hardware, and services.
A native of New York, Andrew holds a bachelor’s degree in English Writing from the City University of New York.
Mark Eshom, Microsoft. Mark is a Dynamics CRM Online Solution Specialist at Microsoft. Mark’s role is to ensure CRM customers and partners in the Northeastern U.S. have the resources necessary to implement CRM Online successfully. Mark is a 12-year veteran at Microsoft whose previous roles have included Sales Manager, Channel Manager, and Enterprise Account Manager.
Mark takes a businessperson’s approach to CRM as a tool for driving business value, having been a user of sales and marketing management tools for over 25 years. Prior to Microsoft, Mark held several management and executive roles in the consumer electronics industry, including Sales Manager, Marketing Manager, and Merchandise Manager. Positions that he firmly believes would have benefitted greatly from a tool like CRM Online!
Currently based at Microsoft HQ, Mark lives in North Seattle with his wife and assortment of pets. They enjoy white water rafting, home improvement, collecting Washington wines from Red Mountain and Walla Walla, and traveling whenever possible.
Chris Kahl, Microsoft. Chris has spent the past two decades working in technical sales and consulting and has been focused on Sales Force Automation and Customer Relationship Management systems for the last ten years. He has worked with companies, large and small, to help them refine sales, marketing, and customer service operations and to apply appropriate technology solutions in support of well-defined business goals. Chris believes in focusing on the needs of the end-user of a system as the surest path to rapid adoption and effective collection of key business information which can, in turn, be used to drive better decision-making. Chris is currently employed as a CRM Partner Technology Advisor with Microsoft Corporation.
Lisa Malone, Microsoft. Lisa is a Partner Account Manager for Microsoft within the Dynamics CRM and ERP product group. Prior to her eight years at Microsoft, she served in various development and marketing roles at the Kennedy Krieger Institute, The Foundation Fighting Blindness, and Big Brothers/Big Sisters of Central Maryland. She is currently leading the Nonprofit & Association Solution Center for Microsoft. You can join this social network at: www.dynamicsnfp.ning.com.
Steve Stroz, Gold Coast Advisors. Steve develops contact management and Customer Relationship Management (CRM) solutions for all sizes of local, regional, and international businesses. His client list includes Fortune 500 companies, not-for-profit organizations, and government agencies.
Steve holds multiple technical certifications and is a frequent speaker and instructor at industry conferences throughout North America, Europe, and Australia. In his 17 years as a technology consultant, Steve has served on product councils, advisory boards, and industry trade associations and has authored numerous technical articles and manuals.
Steve is the President of Gold Coast Advisors and works and resides in Chicago, IL.
Heather Ehlenbach, Microsoft. Heather is a Partner Account Manager for Microsoft within the Microsoft Dynamics CRM product group. In her role, Heather works with Microsoft Dynamics CRM partners in the East Region, enabling them for growth as the solution and channel evolves to the cloud. Responsibilities include capturing the incredible market potential for Microsoft within the Business Solution segment. She collaborates with the U.S. Dynamics team on driving world-class initiatives with our most strategic partners.