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by John Stewart
Measuring your IT: Identifying the metrics that matter
Cover
Title
Copyright
Preface
About the Author
Acknowledgements
Contents
Introduction
What this book is about
What this book isn’t
Who should read the book?
Chapter 1: IT measurement in context
Why measure IT
Contracts and agreements
How often should you measure IT?
Who should measure? For whom?
What do you do with the measurements?
A word about terminology
Inputs, outputs and outcomes
Relation to key performance indicators
Relation to health checks
Relation to auditing
Compliance and conformance
Warning! Measure what is important
Beware blips
Keep it proportionate
Put measurement in safe hands
Chapter 2: The business perspective on your IT
A business manager comments:
A finance director comments:
Programmes and projects
Strategic alignment
Pulling it all together
Chapter 3: The IT provider’s perspective on your IT
An IT provider comments:
Wanted: a quiet life?
Paddling below the water line
Chapter 4: Measurement common ground for client and provider?
Align your goals
Inputs, outputs and outcomes
Overlapping perspectives
What are the measures in common?
The focus of measurement depends on the context
Chapter 5: What the business needs to measure
Measures for the business: checklist
Chapter 6: What IT providers need to measure
Essential measures for providers: checklist
Chapter 7: Process measures
Chapter 8: Onwards and upwards
Not done yet
Conclusion
Postscript
ITG Resources
Search in book...
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