Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and the authors cannot accept responsibility for any errors or omissions, however caused. Any opinions expressed in this book are those of the authors, not the publisher. Websites identified are for reference only, not endorsement, and any website visits are at the reader’s own risk. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the publisher or the authors.

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publisher or, in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers at the following address:

IT Governance Publishing

IT Governance Limited

Unit 3, Clive Court

Bartholomew’s Walk

Cambridgeshire Business Park

Ely

Cambridgeshire

CB7 4EA

United Kingdom

www.itgovernance.co.uk

© Alan Calder and Nicki Carter 2008, 2010, Alan Calder and Geraint Williams 2013, 2015, 2016

The authors have asserted the rights of the authors under the Copyright, Designs and Patents Act, 1988, to be identified as the authors of this work.

First published in the United Kingdom in 2008 by

IT Governance Publishing:

ISBN 978-1-905356-64-5

Second edition published in 2011:

ISBN 978-1-84928-178-2

Third edition published in 2013:

ISBN 978-1-84928-556-8

Fourth edition published in 2015:

ISBN: 978-1-84928-783-8

Fifth edition published in 2016:

ISBN: 978-1-84928-845-3

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