Index
A
AC (actual cost) in EVT
acceptance
Close Procurements process
risk strategy
acceptance criteria in project scope statements
accommodation in conflict resolution
accounting
in configuration management
skills requirements
accuracy in project costs management plans
Achievement Theory
Acquire Project Team process
outputs
overview
tools and techniques
acquisitions. See Plan Procurements process
active risk acceptance
activities
cost estimates
defining. See Define Activities process
duration estimating
estimating. See Estimate Activity Resources process
sequence. See Sequence Activities process
activity lists
activity on arrow (AOA) method
activity on node (AON) method
activity resource requirements in Develop Human Resource Plan
actual cost (AC) in EVT
actual cost of work performed (ACWP)
addition ending type
Adjourning stage in team development
ADM (arrow diagramming method)
Administer Procurements process
inputs
outputs
tools and techniques
administrative closure procedures. See closeout processes
advertising
affiliations, conflicts of interest with
affinity diagrams
aggregation
alternative analysis in Estimate Activity Resources process
alternatives identification in Define Scope process
analogous estimating
Estimate Activity Durations process
Estimate Costs process
AOA (activity on arrow) method
AON (activity on node) method
appeals
appraisal costs in Plan Quality process
appraisals in Manage Project Team process
approval requirements in project scope statements
approving project scope statements
arbitration
ARMA (regression analysis, autoregressive moving average) method
arrow diagramming method (ADM)
assignments
accepting
staff
associations, conflicts of interest with
assumptions
Identify Risks process
project scope statements
attributes
activity
in inspection
audits
Administer Procurements process
in configuration management
Perform Quality Assurance process
procurement
risks
authority in Develop Human Resource Plan process
authorization systems
Direct and Manage Project Execution process
enterprise environment
autocratic leadership style
availability, team member
avoidance
in conflict resolution
in Plan Risk Responses process
award stage in contracts
B
BAC (budget at completion)
backward passes
balance of power in matrix organizations
balanced matrix organization
bar charts
Develop Schedule process
Gantt charts
baselines
Determine Budget process
Perform Integrated Change Control process
quality
schedule
scope
work breakdown structure
basic physical needs in needs hierarchy
basis of estimates
BCWP (budgeted cost of work performed)
BCWS (budgeted cost of work scheduled)
behavior models
benchmarking
benefit/cost analyses
benefit measurement methods
bidder conferences
bids in procurement
Blanchard, Ken
bottom-up estimating
Estimate Activity Resources process
Estimate Costs process
brainstorming in Identify Risks process
budget at completion (BAC)
budget constraints
budgeted cost of work performed (BCWP)
budgeted cost of work scheduled (BCWS)
budgets
cost estimates for. See Estimate Costs process
Determine Budget process
inputs
outputs
tools and techniques
exam essentials
key terms
Kitchen Heaven project case study
project costs management plans
review questions
in risk management plans
skills for
summary
buffers
in critical chain method
reserve time
business case in charters
business needs
projects from
in statements of work
C
calculation methods
calendars
resource
in staffing
team members
Capability Maturity Model Integration (CMMI)
cardinal scales in impact analysis
CAs (control accounts)
cash flow analysis techniques
categories, risk
causal forecasting method
cause-and-effect diagrams
celebrations
champions for charters
change control
Administer Procurements process
costs. See Control Costs process
integrated. See Perform Integrated Change Control process
quality control. See Perform Quality Control process
schedules
change control systems
contract
purpose
requirements
change requests
Administer Procurements process
Direct and Manage Project Execution process
Monitor and Control Risks
Plan Procurements process
charters
business case
Develop Project Management Plan
elements
enterprise environment factors
exam essentials
expert judgment in
key terms
organizational process assets
project managers for
review questions
sign-off
stakeholders for
analysis
assessing
inputs
register and strategy
roles
statements of work
summary
charts
Develop Schedule process
Gantt
matrix-based
milestone
Perform Quality Control process
charts of accounts
checklists
Develop Human Resource Plan process
Identify Risks process
Perform Quality process
claims administration
Close Procurements process
inputs
outputs
tools and techniques
Close Project or Phase process
inputs
outputs
tools and techniques
closeout processes
celebrations
characteristics
Close Procurements
Close Project or Phase
exam essentials
key terms
Kitchen Heaven project
project endings
releasing team members
review questions
stakeholder interests
summary
CMMI (Capability Maturity Model Integration)
co-located teams
codes of accounts for WBS
coercive power
collaboration in conflict resolution
Collect Requirements process
documentation
tools and techniques
collective bargaining agreements
commercial databases in enterprise environment
common causes of variances
communication
plans. See Plan Communications process
Report Performance process
communication skills
conflict resolution
developing
project managers
communications channels in enterprise environment
communications management
company data, protecting
competency
Develop Human Resource Plan process
team member
compliance
laws and regulations
in staffing
compression, duration
compromise in conflict resolution
Conduct Procurements process
advertising
bidder conferences
contract awards
independent estimates
inputs
Internet searches
outputs
procurement negotiation
proposal evaluation techniques
tools and techniques
confidential information
configuration control boards (CCBs)
configuration management
conflict management skills
conflict resolution
communication skills
Manage Project Team process
conflicts of interest
conformity in inspection
confrontation in conflict resolution
conservation in Manage Project Team process
constrained optimization methods
constraints
project scope statements
with stakeholders
contested changes
contingency planning
contingency reserves
Contingency Theory
continuous probability distributions
Continuum Management Theory
contract change control systems
contract statements of work, elements
contracting transfers
contracts
Administer Procurements process
inputs
outputs
tools and techniques
Conduct Procurements process
Determine Budget process
elements
life cycles
risk-related
control accounts (CAs)
control charts
Control Costs process
EVT
forecasting
inputs
outputs
performance reviews
TCPI
variance analysis
Control Schedule process
inputs
outputs
tools and techniques
Control Scope process
inputs
outputs
tools and techniques
control thresholds in project costs management plans
COQ (cost of quality)
corrective actions
correspondence in Administer Procurements process
cost baselines
Determine Budget process
Perform Integrated Change Control
cost-benefit analysis
Plan Quality process
project selection
cost management
cost of quality (COQ)
cost performance baselines
cost performance index (CPI)
cost plus fixed fee (CPFF) contracts
cost plus incentive fee (CPIF) contracts
cost plus percentage of cost (CPPC) contracts
cost reimbursable contracts
cost variance (CV)
costs
estimating. See Estimate Costs process
in impact analysis
in process groups
of quality
reporting systems
CPFF (cost plus fixed fee) contracts
CPI (cost performance index)
CPIC (cumulative cost performance index)
CPIF (cost plus incentive fee) contracts
CPM (Critical Path Method)
critical path calculations
forward passes and backward passes
gathering activity
CPPC (cost plus percentage of cost) contracts
crashing in duration compression
Create WBS process
deliverables
dictionary
identifiers for
inputs
levels
outputs
scope baselines
templates
work packages
criteria
acceptance
proposal evaluation techniques
scoring models
critical chain method
Critical Path Method (CPM)
critical path calculations
forward passes and backward passes
gathering activity
critical success factors
Crosby, Philip B.
cultural awareness
culture in enterprise environment
culture shock
cumulative cost performance index (CPIC)
customer requests
CV (cost variance)
D
data quality assessment
databases in enterprise environment
dates
CPM
imposed
project duration
schedules. See Develop Schedule process
decision gates
decision-making techniques
decision models
decision tree analysis
decoding
in communications models
in information exchange
decomposition
defect repairs
Define Activities process
inputs
outputs
tools and techniques
Define Scope process
alternatives identification
product analysis
deliverables
decomposing
Direct and Manage Project Execution process
in phases
in scope statements
WBS
Delphi technique
demeanor
Deming, W. Edwards
democratic leadership style
dependencies
CPM
Sequence Activities process
dependent variables in scatter diagrams
descriptions
scope
statements of work
design of experiments
Determine Budget process
inputs
outputs
tools and techniques
Develop Human Resource Plan process
inputs
networking in
organization charts and positional descriptions
outputs
Develop Project Charter process
business case
enterprise environment factors
organizational process assets
statements of work
Develop Project Management Plan process
documenting
inputs
Develop Project Team process
effective teams
focus
interpersonal skills
motivation
outputs
team-building activities
training
Develop Schedule process
baselines
critical chain method
critical path method
data
duration compression
inputs
outputs
PERT in
project management software
project schedules
resource leveling
schedule network analysis
updates
what-if analysis
diagrams
Identify Risks process
Perform Quality Control process
Sequence Activities process
dictionaries, WBS
Direct and Manage Project Execution process
inputs
outputs
tools and techniques
directive constraints
discounted cash flows
discretionary dependencies
disputes
Distribute Information process
communication
outputs
tools
diversity training
DMADV method
DMAIC method
document updates
documenting
Administer Procurements process
cost baselines
Identify Risks process
project management plans
duration
compressing
estimating
in PERT
dysfunctional teams
E
EAC (estimate at completion)
earned value (EV)
earned value management (EVM)
ecological impacts
econometric forecasting method
economic conditions in Develop Human Resource Plan process
education providers
effective teams
efficiency indicators
80/20 rule
EMV (expected monetary value)
encoding in information exchange
endings, project
engineering review boards (ERBs)
enhance risk strategy
environmental factors
charters
Develop Human Resource Plan process
Develop Project Management process
Direct and Manage Project Execution process
Estimate Costs process
ERBs (engineering review boards)
Estimate Activity Durations process
inputs
outputs
tools and techniques
Estimate Activity Resources process
inputs
outputs
tools and techniques
estimate at completion (EAC)
Estimate Costs process
inputs
outputs
overview
project costs management plans
tools
estimate to complete (ETC)
ethical codes
ethics violations
EV (earned value)
EV (expected value)
EVM (earned value management)
exclusions in project scope statements
Executing process group
Expectancy Theory
expected monetary value (EMV)
expected value (EV)
expert judgment
Estimate Activity Durations process
Identify Risks process
Perform Qualitative Risk Analysis process
Perform Quantitative Risk Analysis process
project selection
expert power
exploiting risk
external dependencies
external failure costs
external risks
extinction ending type
extrinsic motivators
eye contact
F
facilitated workshops
failure costs
failure frequency diagrams
fairness
fait accompli tactics
fast tracking
feasibility studies
feedback in Distribute Information process
feeding buffers
Feigenbaum, Armand V.
FF (finish-to-finish) relationships
FF (free float) time
FFP (firm fixed price) contracts
final product
financial skills
finish-to-finish (FF) relationships
finish-to-start (FS) relationships
firm fixed price (FFP) contracts
fishbone diagrams
fitness for use premise
fixed price contracts
fixed-price incentive fees (FPIF) contracts
fixed-price with economic price adjustment (FP-EPA) contracts
float time in CPM
flowcharts
Plan Quality process
risk planning
focus groups
focus in Develop Project Team process
force field analysis
force majeure
forcing in conflict resolution
forecasting techniques
formulas
Report Performance process
formal acceptance and closure
formal power
formality, cultural
Forming stage in team development
forward passes
FP-EPA (fixed-price with economic price adjustment) contracts
FPIF (fixed-price incentive fees) contracts
free float (FF) time
frequency of failures diagrams
FS (finish-to-start) relationships
functional managers
functional organizations
functional requirements
fund limitations
funding requirements
future value (FV) calculations
G
Gantt charts
GERT (Graphical Evaluation and Review Technique)
gifts from vendors
goals in Develop Project Team process
governmental standards
grade vs. quality
Graphical Evaluation and Review Technique (GERT)
group creativity techniques
H
hammocks
handoffs
hard dependencies
Hersey, Paul
Herzberg, Frederick
hierarchical charts
hierarchy of needs
histograms
historical information
in charters
Determine Budget process
Plan Communications
Project Communications Management
honesty
horizontal communications
human resources
developing. See Develop Human Resource Plan process
enterprise environment
Estimate Costs process
functional organizations
skills for
teams
Acquire Project Team process
developing. See Develop Project Team process
managing. See Manage Project Team process
Hygiene Theory
I
identified risks list
identifiers for WBS
Identify Risks process
assumptions analysis
checklists
diagrams
expert judgment
information gathering
inputs
outputs
SWOT analysis
Identify Stakeholders process
inputs
register and strategy
roles
stakeholder analysis
stakeholder assessment
IFBs (invitations for bid)
impact and impact scales
impact matrices
Perform Qualitative Risk Analysis process
imposed dates
independent estimates
independent variables in scatter diagrams
industry knowledge requirements
industry standards
influence diagrams
Influence/Impact grid
influencing skills
information sharing. See sharing information
infrastructure, enterprise environment
Initiating process group
inputs in processes
Administer Procurements
Close Procurements
Close Project or Phase
Conduct Procurements
Control Costs
Control Schedule
Control Scope
Define Activities
Determine Budget
Develop Human Resource Plan
Develop Project Management Plan
Develop Schedule
Direct and Manage Project Execution
Estimate Activity Durations
Estimate Activity Resources
Estimate Costs
Identify Risks
Identify Stakeholders
Manage Project Team
Manage Stakeholder Expectations
Monitor and Control Project Work
Monitor and Control Risks
Perform Integrated Change Control
Perform Qualitative Risk Analysis
Perform Quality Assurance
Perform Quality Control
Plan Communications
Plan Procurements
Plan Quality
Plan Risk Management
Report Performance
work breakdown structure
inspections
Administer Procurements process
Perform Quality Control process
integrated change control process. See Perform Integrated Change Control process
integration ending type
integration management
integrity
conflicts of interest
ensuring
intellectual property
interactive communications
internal failure costs
internal rate of return (IRR)
Internet searches
interpersonal factors
interpersonal skills
Develop Project Team process
Manage Project Team process
interruptions in listening
interviews
Collect Requirements process
Identify Risks process
Perform Quantitative Risk Analysis process
intrinsic motivators
invitations for bid (IFBs)
invoices in Administer Procurements process
IRR (internal rate of return)
Ishikawa diagrams
issue logs
iterative processes
iterative relationships
J
judgmental forecasting method
Juran, Joseph M.
K
Kaizen theory
key events
kill points
Kitchen Heaven project case study
budgets
closeouts
new store opening
performance
planning
risk planning
schedules
scope statements
stakeholder expectations
status reports
teams
knowledge application
industry knowledge
project management
knowledge areas. See project management knowledge areas
known variance
L
lags
Develop Schedule process
Sequence Activities process
Laissez-faire leadership style
laws
leadership
in motivation
in project managers
styles
leads
Develop Schedule process
Sequence Activities process
legal requirements
legitimate power
lessons learned
Close Project
Information Distribution process
Manage Project Team process
leveling, resource
levels in WBS
life cycle costing
life cycles
contracts
projects
lines of communications
listening skills
location factors in Develop Human Resource Plan process
logical relationships
logistics factors in Develop Human Resource Plan process
logs
lump sum procurement contracts
M
major deliverables in WBS
make or buy analysis
Manage Project Team process
appraisals
conflict resolution
inputs
interpersonal skills
issue logs
observation and conservation
outputs
Manage Stakeholder Expectations process
inputs
outputs
overview
management plan updates
management software in Estimate Activity Resources process
managers vs. leaders
mandatory dependencies
market demand as project need
marketplace conditions
Develop Human Resource Plan process
enterprise environment
Maslow, Abraham
mathematical models
matrix-based charts
matrix diagrams
matrix organizations
McGregor, Douglas
measurements
inspection
project costs management plans
meetings, status review
messages in information exchange
methodology in risk management plans
metrics in Plan Quality process
milestone charts
milestones
Define Activities process
Develop Schedule process
mitigation in Plan Risk Responses process
models
behavior
mathematical
Perform Quantitative Risk Analysis process
Plan Communications process
scoring
money as constraint
Monitor and Control Project Work process
inputs
outputs
Monitor and Control Risks process
inputs
outputs
tools and techniques
Monitoring and Controlling process group
Monte Carlo Analysis
Develop Schedule process
Perform Quantitative Risk Analysis process
motivation
leadership in
reward and recognition systems
skills
Motivation-Hygiene Theory
motivational theories
Achievement theory
Expectancy theory
Hygiene theory
needs hierarchy
multiphased projects
N
needs and demands in projects
needs hierarchy
negotiation
Conduct Procurements process
skills
net present value (NPV)
network analysis
network templates
networking in Develop Human Resource Plan process
nodes in precedence diagrams
noise in communications models
Nominal Group Technique
nonfunctional requirements
Norming stage in team development
notes for status review meetings
NPV (net present value)
O
objectives in Develop Project Team process
OBS (organizational breakdown structure)
observations
Collect Requirements process
Manage Project Team process
operational definitions
operations vs. projects
opportunities
from risk
in SWOT analysis
optimization methods in project selection
ordinal scales
org charts
Develop Human Resource Plan process
functional organizations
matrix organizations
projectized organizations
organizational breakdown structure (OBS)
organizational factors in Develop Human Resource Plan process
organizational process assets
Administer Procurements process
charters
Determine Budget process
Develop Human Resource Plan process
Direct and Manage Project Execution process
Estimate Costs process
updating
organizational risks
organizational skills
organizational structures
functional organizations
matrix organizations
projectized organizations
organizational theory
Ouchi, William
outputs in processes
Acquire Project Team
Administer Procurements
Close Project
Conduct Procurements process
Control Costs
Control Schedule
Control Scope
Define Activities
Determine Budget
Develop Human Resource Plan
Develop Project Team
Develop Schedule
Direct and Manage Project Execution
Distribute Information process
Estimate Activity Durations
Estimate Activity Resources
Estimate Costs
Identify Risks
Manage Project Team
Manage Stakeholder Expectations process
Monitor and Control Project Work
Monitor and Control Risks
Perform Integrated Change Control
Perform Quality Assurance
Perform Quality Control
Perform Quantitative Risk Analysis
Plan Communications
Plan Procurements
Plan Quality
Plan Risk Responses
Report Performance
Sequence Activities
work breakdown structure
overallocated resources
overlapping relationships
P
parametric estimating
Pareto, Vilfredo
Pareto diagrams
participative leadership style
passive risk acceptance
payback periods
payment requests
payment systems
PDM (precedence diagramming method)
PDUs (professional development units)
peer reviews
penalty power
perceiving experiences
Perform Integrated Change Control process
change control systems
concerns
configuration management
inputs
outputs
tools and techniques
Perform Qualitative Risk Analysis process
categories
data quality assessment
expert judgment
inputs
risk probability analysis
risk ranking
urgency assessment
Perform Quality Assurance process
inputs
outputs
tools and techniques
Perform Quality Control process
control charts
inputs
inspection
outputs
Pareto diagrams
run charts
scatter diagrams
statistical sampling
tools and techniques
Perform Quantitative Risk Analysis process
decision tree analysis
expected monetary value in
interviews
modeling simulation
outputs
probability distributions
sensitivity analysis
performance and performance control
Administer Procurements process
inputs
outputs
tools and techniques
exam essentials
key terms
managing. See Perform Integrated Change Control process
Monitoring and Control Project Work process
Perform Integrated Change Control process. See Perform Integrated Change Control process
project costs management plans
quality assurance
Report Performance process
review questions
summary
performance appraisals
performance indexes
performance measurement analysis
performance measurement baselines
performance reports
Administer Procurements process
Report Performance process
performance reviews
in Administer Procurements process
project
performance risks in risk management plans
Performing stage in team development
personal gain
personnel administration
personnel policies
PERT (Program Evaluation and Review Technique)
expected value in
project duration in
phase exits
phases
project
WBS
physical needs in needs hierarchy
Plan Communications process
exam essentials
inputs
key terms
methods
models
outputs
requirements analysis
review questions
summary
technology
Plan-Do-Check-Act cycle
Plan Procurements process
contract types
inputs
make or buy analysis
outputs
Plan Quality process
baselines
benchmarking
checklists
CMMI
control charts
cost-benefit analysis
cost of quality
design of experiments
flowcharting
inputs
metrics
outputs
process improvement plans
statistical sampling
tools
Plan Risk Management process
inputs
need for
risk management plans
tools and techniques
Plan Risk Responses process
acceptance
avoidance
contingency planning
exam essentials
key terms
mitigation
outputs
positive risk
review questions
summary
transfer
planned value (PV)
planning controls
quality. See Plan Quality process
risk
identifying. See Identify Risks process
Plan Risk Management process
qualitative
quantifying. See Perform Qualitative Risk Analysis process
responding to. See Plan Risk Responses process
Planning process group
planning project resources
activities. See Define Activities process; Sequence Activities process
exam essentials
human resources. See Develop Human Resource Plan process
key terms
overview
procurements. See Plan Procurements process
purchases and acquisitions. See Plan Procurements process
quality. See Plan Quality process
review questions
summary
planning skills
plans, communicating. See Plan Communications process
PMI certification process
PMIS (project management information system)
PMOs (project management offices)
PMP Code of Ethics and Professional Conduct
policies
Develop Human Resource Plan process
procurement
politics
Develop Human Resource Plan process
enterprise environment
in leadership
portfolios
position descriptions
positive risk strategies
potential risk responses
power
forms of
in leadership
Power/Influence grid
Power/Interest grid
preassignment to teams
precedence diagramming method (PDM)
precedence relationships in Sequence Activities process
precision in project costs management plans
predictable variance
preferred logic in Sequence Activities process
present value (PV)
presentations in Distribute Information process
prevention
costs
in Crosby theory
vs. inspection
preventive actions
priorities
Perform Qualitative Risk Analysis process
Perform Quantitative Risk Analysis process
project selection
prioritization matrices
probability
Perform Quantitative Risk Analysis process
risk management plans
risk probability analysis
probability and impact matrices
problem solving in conflict resolution
problem-solving skills
process analysis in Perform Quality Assurance process
process descriptions in project costs management plans
process flowcharts
process groups
characteristics
Closing
Executing
Initiating
interactions
Monitoring and Controlling
Planning
process flow
process improvement plans
process variances
procurement
Administer Procurements process
inputs
outputs
tools and techniques
Conduct Procurements process. See Conduct Procurements process
exam essentials
key terms
quality assurance
review questions
statements of work
summary
procurement audits
procurement documents
procurement files
procurement management
procurement management plans
procurement negotiation
product analysis
product descriptions
product verification
professional demeanor
professional development units (PDUs)
professional responsibilities
accepting assignments
compliance
confidentiality
cultural awareness
exam essentials
fairness
honesty
integrity
key terms
knowledge
overview
perception
respect
review questions
role delineation study
stakeholder interests
summary
Program Evaluation and Review Technique (PERT)
expected value in
project duration in
programs
progressive elaboration
project champions
project charters. See charters
project closeout. See closeout processes
Project Communications Management
Project Cost Management
project duration
project focus in matrix organizations
Project Human Resource Management
Project Integration Management
project life cycles
project management
integrating
knowledge requirements, . See also project management knowledge areas
risks
project management information system (PMIS)
project management knowledge areas
communications management
cost management
human resource management
integration
procurement management
quality management
risk management
scope management
time management
project management offices (PMOs)
project management plans
documenting
inputs
updates
project management software
project managers
for charters
skills
project plans
Develop Schedule process. See Develop Schedule process
execution. See Direct and Manage Project Execution process
project presentations
Project Procurement Management
Project Quality Management
project records
project reports
Project Risk Management
Project Scope Management
project scope management plans
project scope process
project scope statements. See scope statements
project selection
applying
exam essentials
key terms
Kitchen Heaven project
mathematical models
priorities
review questions
summary
project sponsors
for charters
as stakeholders
Project Time Management
projectized organizations
projects overview
characteristics
exam essentials
in functional organizations
key terms
life cycles
vs. operations
performance reviews
review questions
schedules. See schedules
stakeholders
summary
proposal evaluation techniques
prototypes in Collect Requirements process
published data in Estimate Activity Resources process
publishing project scope statements
pull communications
punishment power
purchases and acquisitions. See procurement
push communications
PV (planned value)
PV (present value)
Q
qualified sellers lists
quality
cost of quality
in impact analysis
planning. See Plan Quality process
in risk management plans
in risk probability analysis
quality assurance. See Perform Quality Assurance process
quality audits
quality constraints
quality control. See Perform Quality Control process
quality management
quality management plans
quality policies
quantifying risk. See Perform Quantitative Risk Analysis process
questionnaires
quotations in procurement
R
RACI charts
RAMs (responsibility assignment matrices)
random variance
ranking risk
RBS (resource breakdown structure)
RBS (risk breakdown structure)
reassessing risks
recaps in listening
receivers in information exchange
recognition and rewards
records in Distribute Information process
records management systems in Administer Procurements process
referent power
register
risk
contents
Estimate Costs process
rankings
updating
stakeholders
Registered Education Provider (REP)
regression analysis
regulations
compliance
quality plans
releasing team members
REP (Registered Education Provider)
Report Performance process
communication methods
forecasting methods
inputs
outputs
tools and techniques
reports
Administer Procurements process
Distribute Information process
performance. See Report Performance process
project costs management plans
risk management plans
truthfulness
requested changes
Administer Procurements process
Direct and Manage Project Execution process
requests for information (RFIs)
requests for proposal (RFPs)
requests for quotations (RFQs)
requirement stage in contracts
requirements
change
documentation
Plan Communications process
tools and techniques
requirements traceability matrices
requisition stage in contracts
reserve analysis
reserve time
residual risks
resolving conflicts
communication skills
Manage Project Team process
resource-based methods
resource breakdown structure (RBS)
resource calendars
Determine Budget process
in staffing
team members
resource leveling
resources
activity. See Estimate Activity Resources process
constraints
in functional organizations
overallocated
planning. See planning project resources
respect
responsibilities
Develop Human Resource Plan process
risk management plans
responsibility assignment matrices (RAMs)
retail store case study. See Kitchen Heaven project case study
reverse resource allocation scheduling
reviews
Perform Quality Control process
project performance
revisions in Control Schedule process
reward and recognition systems
rework
RFIs (requests for information)
RFPs (requests for proposal)
RFQs (requests for quotations)
risk
audits
identifying. See Identify Risks process
managing. See Plan Risk Management process
monitoring
reassessing
response plans. See Plan Risk Responses process
risk analysis
categories
qualitative. See Perform Qualitative Risk Analysis process
quantifying. See Perform Quantitative Risk Analysis process
risk avoidance
risk breakdown structure (RBS)
risk events
risk management
risk management plans
categories
risk probability analysis
risk probability analysis
impact in
probability and impact matrices
in process groups
risk register
contents
Estimate Costs process
rankings
updating
risk tolerance
role delineation study
role-responsibility-authority forms
roles
in risk management plans
stakeholders
rolling wave planning
root risk causes
run charts
S
safety and security needs
in hierarchy of needs
policies for
Salience grid
sample variance
sampling
scales of probability
scatter diagrams
schedule baselines
schedule constraints
schedule data
schedule network analysis
schedule network templates
schedule performance index (SPI)
schedule risks simulation
schedule variance (SV)
schedules
activities. See Sequence Activities process
activity resources
in budgeting
controlling
developing. See Develop Schedule process
duration estimates
Estimate Costs process
exam essentials
key terms
review questions
summary
Schmidt, Warren
scope
constraints
Define Scope process
in statements of work
Verify Scope process
scope baselines
Determine Budget process
Estimate Costs process
scope creep
scope management
scope statements
approval requirements
approving and publishing
assumptions
Collect Requirements process
documentation
tools and techniques
components
constraints
Defining Scope process
deliverables
document updates
exam essentials
exclusions
key terms
overview
product acceptance criteria
product scope descriptions
review questions
scope management plans
summary
updating
WBS. See Create WBS process
scoring systems
project selection
proposal evaluation techniques
screening systems
secondary risks
selected sellers
self-actualization
self-esteem needs
seller invoices
sellers
performance evaluation
proposal evaluation techniques
senders in information exchange
sensitivity analysis
Sequence Activities process
arrow diagramming method
dependencies
lags and leads
outputs
precedence diagramming method
schedule network templates
sequential relationships
SF (start-to-finish) relationships
share risk strategy
sharing information
communication
exam essentials
key terms
outputs
review questions
summary
tools
Shewhart, Walter
should cost estimates
sign-off for charters
simulation
Develop Schedule process
Perform Quantitative Risk Analysis process
Situational Leadership Theory
Six Sigma management approach
skills
communication. See communication skills
project managers
slack time
smoothing in conflict resolution
social needs
in needs hierarchy
projects from
soft logic in Sequence Activities process
soft skills in Develop Project Team process
solicitation stage in contracts
source selection criteria
SOWs (statements of work)
special cause variances
SPI (schedule performance index)
sponsors
for charters
as stakeholders
SS (start-to-start) relationships
staff acquisition
staff assignments
staffing levels in process groups
staffing management plans
stage gates
stakeholders
for charters
analysis
assessing
inputs
register and strategy
roles
closeout processes
communicating with
competing needs of
conflicts of interest
constraints with
issues and problems
managing
in process groups
in risk management plans
risk tolerance
standard deviation in project duration
standards
enterprise environment
Plan Quality process
start-to-finish (SF) relationships
start-to-start (SS) relationships
starvation ending type
statements of work (SOWs)
statistical sampling
Perform Quality Control process
Plan Quality process
status review meetings
steering committees
Storming stage in team development
strategic opportunities, projects for
strategic plans
strategy, stakeholder
Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis
strong matrix organization
styles, leadership
subprojects
subsidiary plans
successor activities
surveys
SV (schedule variance)
SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis
system flowcharts
T
T&M (time and materials) contracts
TABs (technical assessment boards)
tailoring
Tannenbaum, Robert
TCPI (to-complete performance index)
team-building skills
teams
acquiring
co-located
developing. See Develop Project Team process
exam essentials
key terms
managing. See Manage Project Team process
releasing
review questions
summary
technical assessment boards (TABs)
technical factors in Develop Human Resource Plan process
technical performance measurements
technical review boards (TRBs)
technical risks
technical skills
technological advance as project need
technology
constraints
Plan Communications process
templates
Develop Human Resource Plan process
schedule network
WBS
text-oriented formats
TF (total float) time
Theory X
Theory Y
Theory Z
threats in SWOT analysis
three-point estimates
360-degree reviews
time and materials (T&M) contracts
time constraints
time frames in projects
time in impact analysis
time management
time management skills
time-phased budgets
time series forecasting method
time value of money
timing
in communications
in risk management plans
to-complete performance index (TCPI)
tolerable results
top-down estimating
tornado diagrams
total float (TF) time
Total Quality Management (TQM)
tracking in risk management plans
training
Develop Project Team process
diversity
staff
Transactional leadership style
transfer risk strategy
Transformational leadership style
transmitting in information exchange
TRBs (technical review boards)
trend analysis
Perform Quantitative Risk Analysis process
run charts for
triangular probability distributions
triggers in Identify Risks process
triple constraints
truthfulness
Tuckman-Jensen team
U
uniqueness of projects
units of measure
updates
documents
organizational process assets
project management plans
project scope statements
risk registers
urgency assessment, risk
V
VAC (variance at completion)
value engineering
variables in scatter diagrams
variance at completion (VAC)
variances
Perform Quality Control process
Performance reporting process
vendor-bid analysis
vendors
gifts from
in procurement. See procurement
verbal communications
verification
in configuration management
in deliverable decomposition
product
scope
Verify Scope process
vertical communications
violations, ethics
virtual teams
Vroom, Victor
W
WBS (work breakdown structure)
creating. See Create WBS process
description
weak matrix organization
weaknesses in SWOT analysis
weighting systems
PERT
project selection
proposal evaluation techniques
what-if analysis
withdrawal in conflict resolution
work authorization systems
work breakdown structure (WBS)
creating. See Create WBS process
description
work package levels
work packages
work performance information
Administer Procurements process
Direct and Manage Project Execution process
work results
cost control. See Control Costs process
exam essentials
key terms
Kitchen Heaven project
monitoring and controlling risk
quality control. See Perform Quality Control process
review questions
schedule changes
scope verification and control
summary
workarounds
workshops
written communications
Z
zero defects theory
zero-sum awards