The president of the company has asked you to lead a large new project that links to the company’s number-one strategic priority. After kicking off the project, the president stops by to inquire whether you have already begun building your team. He eagerly notes that he would like to see engagement from multiple geographies in order to leverage special expertise that exists within the company. He notes that cost should be a consideration as well, given that the company has recently experienced losses. When building the team, what options should you consider, given this information?

1. Build multiple small teams
2. Outsource the team
3. Colocate the team
4. Use virtual teams

Within Agile, an “I” shaped person refers to what?

1. An individual who supplements their expertise in one area with less-developed skills in associated areas
2. A generalist who can take on any work within the backlog, regardless of skills needed
3. An individual who is early in their career and requires coaching in tandem with an assignment
4. An individual who has deep specializations in one domain and rarely contributes outside of it

Sue is the leader of an enterprise PMO. Recently, she rolled out a quarterly project auditing process. Each quarter, 10 percent of the project portfolio would be randomly audited. What is the leading motivator and benefit of project audits? (Select two.)

1. Disciplining project managers not adhering to published standards and policies
2. Determining potential threats to compliance
3. Identifying key legal and/or contractual requirements
4. Monitoring compliance against published standards and policies
5. Coaching, mentoring, and training project managers

Match the project ending with the corresponding description.

Types of Project Endings

• Type	Description
  Integration	When resources are cut off from the project prior to completing all requirements
  Starvation	When the project comes to an end because it was completed and accepted by the stakeholders
  Addition	When resources are distributed to other areas in the organization or assigned to other projects
  Extinction	When a project evolves into ongoing operations

Which of the following measurements is the value of the work actually completed?

1. AC
2. EV
3. PV
4. EAC

You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves creating a prototype display at several stores across the country. You are using a RACI chart to display individuals and activities. Which of the following is true regarding this type of chart?

1. A RACI chart is part of the organization charts and position descriptions tool and technique of the Plan Resource Management process.
2. A RACI chart is a type of matrix-based chart that is a tool and technique of the Plan Resource Management process.
3. A RACI chart is part of the organization chart and position descriptions and is a type of hierarchical chart that is a tool and technique of the Plan Resource Management process.
4. A RACI chart is a type of RAM chart that is a tool and technique of the Plan Resource Management process.

Which of the following best describes the role of a cross-functional team member within an Agile team?

1. The individual who guides and coaches the team, sometimes referred to as Scrum master, project manager, or team coach
2. The individual responsible for guiding the direction of the product
3. Individuals who possess the skills necessary to produce a working product
4. The individual with decision-making authority who authorizes and releases team member assignments

Which of the following statements is true regarding diversity and inclusion?

1. Inclusion ensures all team members can participate and have a voice on the team.
2. Inclusion encompasses hiring project team members from a variety of religious backgrounds, cultures, ethnicities, and experiences.
3. Diverse teams can explore new ideas and identify ideas to clear challenges and issues.
4. Generational sensitivity involves understanding differences across the generations in the workforce today.
5. A, B, C, D

Your selection committee is considering two projects. They can choose only one or the other. Project A’s expected cash inflows are $14,000. It has a payback period of 14 months, and IRR equals 4 percent. Project B expects cash inflows of $5,000 per quarter for the first 16 months, and its IRR is 2. Which project should the selection committee choose and why?

1. Project A, because its payback period is shorter than Project B’s
2. Project B, because its IRR value is less than Project A’s
3. Project B, because the payback period is shorter than Project A’s
4. Project A, because its IRR value is higher than Project B’s

The following statements are true except for which one?

1. It is necessary for all team members to possess emotional intelligence skills.
2. Emotional intelligence skills include collaboration, humility, and willingness to communicate.
3. It is critical for a project manager to possess emotional intelligence skills.
4. It is not necessary for all team members to possess emotional intelligence skills.

You are in the midst of performing cost management activities. You discover there are two competing alternatives to decide between: you can hire a contractor to build one of the project’s deliverables, or you can buy the deliverable from an overseas supplier. Both options require acquisition, operating, and disposal costs that you compare between the two alternatives to make a decision. What technique are you using?

1. Value engineering
2. Life-cycle costing
3. Earned value management
4. Financial analysis

An organization interested in shifting the organizational culture to adopt new practices, such as Agile, must create an environment that enables which of the following? (Select two.)

1. Safe, honest work environment
2. Checks and balances
3. Flexible environment
4. Transparent environment

The president of the company has asked you to lead a large new project that links to the company’s number-one strategic priority. Shortly after learning about this news, you receive a visit from a principal architect who notes that he will also be working on the project. The project has not formally kicked off yet. What has likely occurred?

1. The principal architect has gotten ahead of himself.
2. A misunderstanding, since the project has not yet begun.
3. The principal architect has been preassigned.
4. The principal architect is expressing his interest.

Match the conflict resolution technique with its synonym.

Categories of Project Influence

• Examples	Category
  Accommodate	Reconcile
  Withdraw	Avoid
  Compromise	Direct
  Collaborate	Problem solve
  Force	Smooth

Alyssa is a project manager tasked with managing an infrastructure project that will consolidate five data centers into one. To date, she has completed and received sign-off of the project charter and identified her stakeholders. Currently, she is in the process of defining and documenting which processes she will use to manage the project. What output will this activity produce?

1. The project charter
2. The stakeholder register
3. The project management plan
4. The scope management plan

Which of the following are components that make up the scope baseline? (Select three.)

1. Project scope statement
2. Activities list
3. WBS
4. WBS Dictionary

Which quality theorist is known as the grandfather of Total Quality Management (TQM)?

1. Philip Crosby
2. Joseph Juran
3. W. Edwards Deming
4. Walter Shewhart

A project manager interested in gaining insight into areas of team strengths and weaknesses may use which of the following tools?

1. Training
2. Personality assessments
3. Meetings
4. Individual and team assessments

A project manager works within a department that has a PMO. The primary purpose of the PMO organization is to ensure that the department receives the support needed to deliver successful project outcomes, as well as remain compliant with published project governance requirements. What type of PMO is this?

1. Agile PMO
2. Supportive
3. Controlling
4. Directive

All of the following are true regarding the Perform Integrated Change Control process except for which one?

1. This process is carried out as part of executing the project work.
2. This process is performed throughout the project life cycle.
3. This process addresses changes that encompass corrective actions, preventive actions, and defect repair.
4. This process belongs to the Project Integration Management Knowledge Area.

Gabriela is responsible for leading project delivery efforts within her department. Currently, she is managing a project that will add a series of new features to a smartphone application that offers users an interactive “virtual friend.” She is managing the beginning and end of the project using a waterfall approach and executing the work by following Scrum practices. At the onset of the project, Gabriela documents how the project will be executed, monitored, and closed. What document is Gabriela creating?

1. Release backlog
2. The project management plan
3. Agile Manifesto
4. Stakeholder engagement plan

You are using a control chart for quality control purposes. Which of the following statements are true regarding control charts? (Select three.)

1. Common causes of variance include random, known, or predictable, and variances that are always present in the process and common causes of variance are plotted on a control chart.
2. Control charts measure variances to determine whether process variances are in control or out of control.
3. Common causes of variance that are outside of the acceptable range may require the project manager to approve changes to or reorganization of the process.
4. Control charts are used in conjunction with the rule of seven.

A project manager is facilitating a meeting to further define user stories for the upcoming iteration. Two team members involved, Bob and Jenny, are very vocal during the start of the meeting, with Jenny passionately noting that the second user story should be punted to the next iteration. She moves on to the next user story, ignoring Bob’s opposing views on the topic. Bob accepts the decision hesitantly and remains quiet for the remainder of the meeting, accepting other decisions made by Jenny and the rest of the team. At the end of the meeting, the project manager notes to Bob that she will prioritize user story #2 at the top of the backlog, to be pulled into the iteration should capacity allow. Which of the following conflict-resolution techniques did the project manager use in this scenario?

1. Smoothing
2. Compromising
3. Directing
4. Collaborating

You are a lead project manager for a company that develops and manufactures healthcare devices. Your team has recently begun to adopt Agile practices after receiving the directive from the division president. What power type is at play in this scenario?

1. Legitimate
2. Referent
3. Expert
4. Punishment

Availability, cost, and ability are examples of what?

1. Ongoing project assumptions
2. Ongoing project constraints
3. Team member selection criteria
4. Project selection criteria

A project manager is in the process of developing the project charter and is using a hybrid project management approach. Almost immediately, he identifies several constraints. Where is he likely to document the constraints and maintain regular updates as they change throughout the project?

1. Product vision
2. Sprint backlog
3. Risk register
4. Assumption log

Which contract type can incorporate incentives for meeting or exceeding certain contract deliverables above a firm price for the goods or services rendered?

1. Cost-reimbursable contract
2. Time and materials contract
3. Fixed-price contract
4. Cost plus contract

Contract phases are closely related to the Project Procurement Management Knowledge Area processes. All of the following are true except for which one?

1. The requirement stage, which establishes the project and contract needs, is related to the Plan Procurement Management process.
2. The requisition stage, where responses to procurement documents are reviewed, is related to the Conduct Procurements process.
3. The award stage, where the contract is awarded, is related to the Conduct Procurements process.
4. Two of the outputs of the Plan Procurement Management process are inputs to the Conduct Procurements process.

Match the levels of stakeholder engagement with their descriptions.

Levels of Stakeholder Engagement

• Name	Description
  Unaware	Stakeholders are not supportive of the project and may actively resist engaging.
  Resistant	Stakeholders have positive expectations of the project and are supportive and engaged.
  Neutral	Stakeholders are neutral, neither supporting nor resisting the project, and may be minimally engaged.
  Supportive	Stakeholders are actively engaged in the project and helping to ensure its success.
  Leading	Stakeholders are not engaged in the project.

A project manager of a large manufacturing company is working on a new system that will reduce the bolt manufacturing process by 30 seconds, saving the company 2 percent in annual operating costs. This project will touch all departments and engage senior leadership. The project manager knows stakeholder engagement will be critical to success and spends time developing a strategy for engaging stakeholders. In what activity is the project manager involved?

1. Developing the communications management plan
2. Developing the stakeholder register
3. Developing the stakeholder engagement plan
4. Developing the project management plan

Which of the following best describes the role of a product owner within an Agile team?

1. The individual who guides and coaches the team, sometimes referred to as Scrum master, project manager, or team coach
2. The individual responsible for guiding the direction of the product
3. Individuals who possess the skills necessary to produce a working product
4. The individual with decision-making authority who authorizes and releases team member assignments

Diana is a project manager for a small technology startup. One of her first projects involves shifting data hosting from an on-premise solution to a cloud-based one. With work now fully underway, she begins generating status reports so that they can later be distributed to the project team and other relevant stakeholders. Which process group does this activity—creation of status reports—belong to?

1. Planning
2. Executing
3. Monitoring and Controlling
4. Closing

You are a project manager for SubZero Delights, a company that offers extraordinary experiences to travelers. You have experience working at other companies that have adopted Agile practices and see opportunities to apply these practices within your new role. To ease into the transition, you choose a hybrid approach. While the team has embraced the changes, you receive strong pushback at the executive level, who prefer to see detailed project schedules with minimal change. What can you do to gain support from the executive team?

1. Push for colocated teams
2. Demonstrate transparency
3. Modify the terms so they feel more familiar
4. Provide education and training

Which of the following should you consider when selecting a life-cycle methodology? (Select three.)

1. The sponsor’s preferences
2. The organization’s culture
3. The project team
4. The project itself

Which of the following scheduling methods does Kanban use?

1. Critical path method
2. Critical chain method
3. Iterative scheduling
4. On-demand scheduling

When working in the Conduct Procurements process, you might consider asking the vendor to supply you with an ink sample for a project on which you’re working. The ink must have special qualities (they were outlined in the RFQ), and before making a selection, you want to test the ink in the printers that will be used at project deployment. All of the following statements are true except for which one?

1. This is an example of a proposal evaluation technique, which is a tool and technique of this process.
2. This is an example of source selection criteria, which are inputs of this process.
3. This is an example of a proposal evaluation technique, which is an output of this process.
4. Source selection criteria might also include financial capacity and technical capability.

You are a project manager working within a division that recently experienced a reorganization. Your new manager will now step in as the sponsor of your existing project. She asks for a briefing on the timeline of outcomes yielded by the project that will provide value to the department. What is she describing?

1. Benefits
2. Milestones
3. Net present value
4. Internal rate of return

Why is assessing risk probability in the Perform Qualitative Risk Analysis process difficult?

1. Because it relies on historical data
2. Because the values are cardinal
3. Because the values are ordinal
4. Because it relies on expert judgment

Manfrit and Frank are two project managers who have supported one another throughout their careers. Lately, Frank has sought Manfrit’s advice on getting his team to adopt eXtreme Programming practices. While wrapping up their latest lunch session, Frank asks Manfrit how he can create an open, encouraging environment in which team members can contribute. What advice can Manfrit give Frank to achieve this outcome?

1. Spend time establishing ground rules for the project team
2. Spend time rewarding the project team
3. Spend time disciplining the project team
4. Spend time developing the project team

Oreste is managing a project release using the Scrum model and has decided to colocate the team for the duration of the project. What benefits will Oreste realize by using this approach? (Select three.)

1. Increase the effectiveness of team dynamics
2. Create a continuous learning environment at a reduced cost
3. Increase knowledge sharing
4. Expand the pool of available resources

You are a lead project manager for a company that develops and manufactures healthcare devices. Your team has recently begun to adopt Agile practices after receiving the directive from the division president. While the team has complied, you know from experience that hybrid is the best path forward. You request and are granted a meeting with the division president, where you present your case advocating for a hybrid approach. At the close of the meeting, she agrees to your recommendation, crediting your experience and background. What power type is at play in this scenario?

1. Legitimate
2. Referent
3. Expert
4. Punishment

You have selected a predictive approach to manage your project and will use the project management plan as the project baseline. You plan to continuously collect performance data and implement approved corrective actions as soon as necessary. Which of the following process groups does this activity relate to?

1. Planning
2. Monitoring and Controlling
3. Executing
4. Initiating

You have just been hired into a new organization. You are working on an RFP and have discovered that the qualified sellers list for this organization includes a company owned by someone who attended college with you. You have performed a make-or-buy analysis and decided it is best to procure the product needed for this project. You are helping the procurement group prepare for the upcoming bidder conference and are determining the criteria to use to evaluate proposals. You schedule a meeting with your manager and the procurement officer to explain your association with one of the vendors. Since you haven’t seen your college friend in many years, you are certain this won’t be a problem. What area of the PMI Code of Ethics and Professional Conduct does this question refer to, and which process are you conducting?

1. Conflict of interest and the Control Procurements process
2. Ensuring integrity and the Conduct Procurements process
3. Ensuring integrity and the Control Procurements process
4. Conflict of interest and the Conduct Procurements process

Sue is leading the transformation of her PMO from a directive PMO to an Agile PMO. What characteristics is Sue likely to highlight when describing the Agile PMO to the company’s leadership team? (Select three.)

1. The Agile PMO is invitation-oriented.
2. The Agile PMO is value-driven.
3. The Agile PMO is solution-oriented.
4. The Agile PMO is multidisciplinary.

When building a team, a project manager may need to negotiate with which of the following roles? (Select three.)

1. Team members
2. Functional managers
3. Other project managers
4. Vendors

All of the following are benefits of virtual teams except for which one?

1. Costs are dispersed across regions.
2. Less travel will be required.
3. The pool of skilled resources widens.
4. The team will be closer to customers and suppliers.

You are a senior project manager working at a manufacturing plant that produces components used by the aviation industry. You are using a combination of lean and waterfall to manage a project and are in the process of implementing approved changes. What process group do these process activities belong to?

1. Initiating process group
2. Planning process group
3. Executing process group
4. Monitoring and Controlling process group

You have been assigned a new project and meet with your manager to discuss it further. The PMO organization has been on a journey over the past six months to become an Agile PMO. Your manager shares that the new project should be managed using an adaptive approach to support the direction of the team. He further clarifies that the project will be highly constraint-driven with a strong focus on quality and time and that the executive team expects incremental builds. Which of the following adaptive approaches should you use to manage this project?

1. Crystal Clear
2. Agile Unified Process
3. Dynamic Systems Development Method
4. Feature Driven Development

The lowest level of the WBS is referred to as which of the following?

1. WBS dictionary
2. Work package
3. Planning package
4. Control account

Kristin has recently joined a growing startup company as a project manager in the medical device industry, reporting to the head of research and development. During her first week, she spends time familiarizing herself with the organization and her responsibilities. She is pleasantly surprised to learn that she will be directly responsible for managing her own project budgets. What type of organizational structure does Kristin work within?

1. Functional
2. Project-oriented
3. Weak matrix
4. Strong matrix

You are using the data representation tool and technique of the Manage Quality process with one of the product deliverables to organize potential causes of defects into groups. Which tool and technique does this describe?

1. Interrelationship digraphs
2. Matrix diagrams
3. Affinity diagrams
4. Process decision program charts

People, interaction, community, communication, skills, and talents are all core values of what family of methodologies?

1. Agile UP
2. Crystal Methods
3. Disciplined Agile
4. Kanban

The purpose of this process is concerned with satisfying the needs of the stakeholders, managing communications with them, resolving issues, managing their expectations, and more, and this process also relates to this area of the PMI Code of Ethics and Professional Conduct.

1. Manage Stakeholder Engagement and the Role Delineation Study
2. Control Stakeholder Engagement and the Role Delineation Study
3. Control Stakeholder Engagement and Professional Responsibility
4. Manage Stakeholder Engagement and Professional Responsibility

You are a project manager for SubZero Delights, a company that offers extraordinary experiences to travelers. Your latest project involves the development of a smartphone app that automatically picks up a customer’s GPS coordinates to provide tailored resources and recommendations. You chose a hybrid approach to managing the project, and the team is now well into executing the project work using one-month iterations. Since execution activities began, the project has been riddled with issues among team members—from disagreements to poor meeting etiquette. What is likely causing these issues?

1. There are personality clashes among team members.
2. The team remains in the forming stages.
3. Ground rules have not been established.
4. The hybrid approach does not work for the team.

You are a project manager working within a division that recently experienced a reorganization. Your new manager will now step in as the sponsor of your existing project. She asks for a briefing on the timeline and owners of outcomes yielded by the project that will provide value to the department. What document will you likely reference during the briefing?

1. Product backlog
2. Benefits management plan
3. Project management plan
4. Burndown chart

Using the following three-point estimates, calculate the expected value using the triangular distribution formula: Optimistic = 25, Pessimistic = 50, Most Likely = 35.

1. 25
2. 36
3. 35
4. 37

Alyssa is a project manager tasked with managing an infrastructure project that will consolidate five data centers into one. She updates a stakeholder engagement matrix that she created at the start of the project to document the communication needs of the project. What tool or technique is Alyssa using?

1. Project management information system
2. Interpersonal and team skills
3. Expert judgment
4. Data representation

Marysil recently accepted a new role as lead project manager within a well-established healthcare company. Over the past three months she has worked hard to introduce new concepts and styles into the environment. She has been met with some resistance by Rachel and Ron, two colleagues who prefer different styles of leadership. Rachel prefers to use a combination of transactional, transformational, and charismatic approaches. What type of leadership style does Rachel follow?

1. Servant leadership
2. Interactional
3. Laissez-faire
4. Charismatic

Which of the following stages of the Tuckman ladder addresses the stage at which the team is the most productive and effective?

1. Forming
2. Storming
3. Norming
4. Performing

Which of the following is a valid input that aids the project manager in managing the overall work of the project?

1. Project documents
2. Expert judgment
3. Issue log
4. Work performance data

Your project selection committee is meeting later this week and is considering initiating one of two projects. They’ve asked you to recommend the project that will benefit the organization the most. The information you’ve gathered shows the initial investment for Project 1 is $795,000. Monthly cash inflows for the first year are $44,000, and expected cash inflows beginning in year 2 are $156,000 per quarter. Project 2 has an initial investment of $845,000. Expected quarterly inflows for the first year are $180,000. Beginning in the second year, inflows are expected to be $136,000 per quarter. Which project should you recommend to the committee and why?

1. Project 1, because it has a payback period of 18 months, which is shorter than Project 2’s payback period
2. Project 2, because it has a payback period of 15 months while Project 2 has a payback period of 18 months
3. Project 1, because it has a lower initial investment than Project 2
4. Project 2, because it has a payback period of 16 months while Project 1 has a payback period of 19 months

You are the project manager for the Heart of Texas casual clothing company. Your project involves installing a new human resources system, and you are using a hybrid approach to delivering project outcomes. You’ve identified the risks associated with this project and are ready for the next step. What is the next step?

1. You should evaluate the risks and assign probabilities and impacts using Qualitative and/or Quantitative Risk Analysis.
2. You should use the Delphi technique to confirm the risks you’ve detailed and identify others you may have missed.
3. You should develop responses to the risks by performing the Develop Risk Response process.
4. You should define the steps to take to respond to the risks and detail them in the risk response plan.

Your project has experienced some changes in performance, and some risks have occurred. EAC and BAC now differ as a result. Your project sponsor is asking for an estimate of the cost of the project at completion. Which of the following is true?

1. BAC may no longer be reasonable given the changes in performance, so you should use EAC to forecast the cost at completion.
2. EAC may no longer be reasonable given the changes in performance, so you should use BAC to forecast the cost at completion.
3. BAC may no longer be reasonable given the changes in performance, so you should use ETC to forecast the cost at completion.
4. EAC may no longer be reasonable given the changes in performance, so you should use ETC to forecast the cost at completion.

Mike is a seasoned project manager who has been tasked with mentoring Bernard, a junior project manager. During a mentoring session, Mike talks about the two types of knowledge. One type, he shares, can be codified using words, pictures, and numbers. What type of knowledge is Mike referring to?

1. Tacit
2. Known
3. Unknown
4. Explicit

In what order do servant leaders approach their work?

1. Process, people, purpose
2. People, process, purpose
3. Purpose, people, process
4. Process, purpose, people

What challenges can cross-cultural communication present to team members?

1. Priorities often vary and differ.
2. Team members tend to be globally disbursed, presenting timing issues.
3. The meaning of the message is not always understood.
4. The emotional state of team members fluctuates.

What model can a project manager use to classify stakeholders based on their power, urgency, and legitimacy?

1. Stakeholder cube
2. Stakeholder register
3. Directions of influence
4. Salience model

A project manager is in the process of holding a kickoff meeting to signal that execution of the project work is about to begin. She reviews the project baseline, communication cadence, and guidelines with the team, and she treats them to a pizza party to increase morale. Which of the following documents serves as the project baseline?

1. Project management plan
2. Approved project schedule
3. Work plan
4. Approved project budget

This methodology uses an iterative-based Agile approach. It is a single-team framework that is primarily used to manage product development. At the end of each iteration, the team facilitates a meeting to review what went well and ideas for improvement. Which methodology does this describe, and what technique is this question referring to? (Select two.)

1. Sprint retrospective
2. Scrum
3. Sprint review
4. Kanban

A project manager is responsible for a project that consists of Agile team members dispersed across four time zones. The team has experienced communication issues as a result. What can the project manager do to alleviate the communication challenges?

1. Create a fishbowl window
2. Set up remote pairing
3. Assign work based on location
4. Colocate the team
5. A, B
6. A, B, D

Marysil, an enterprise project manager for Cups on Fire, kicked off activities to develop the schedule. To date, she has generated the schedule management plan and led the team through a decomposition of work packages into activities. Now, she and the team are sequencing activities. She plans on displaying a visual using a network diagram during the next meeting. What network diagramming method is she most likely to use?

1. Arrow diagramming method
2. Activity on arrow
3. Precedence diagramming method
4. Activity online

You work within an organization that uses Agile practices to manage projects. What type of performance measurements are you likely to use when evaluating your project?

1. Predictive and cost-efficiency measurements
2. Value-based and empirical measurements
3. Cost-efficiency measurements only
4. Empirical measurements only

You are in the process of translating the quality management plan into executable quality activities that account for existing quality policies. What process are you in?

1. Plan Quality Management
2. Manage Quality
3. Control Quality
4. Validate Scope

Which of the following are components of the sender/receiver communication model? (Select three.)

1. Push
2. Encode
3. Transmit
4. Decode

What is the goal of a team charter?

1. Formalize the team so that resource assignments and engagement can be clearly understood
2. Create an environment where the team can be self-managed and self-directed
3. Create an environment in which team members can work to the best of their ability
4. Create a sense of team-belonging that fosters inclusive and collaborative behaviors

A project manager is in the process of building the project team and obtaining the materials and supplies the team will need to achieve the project’s planned outcomes. In what activity are they engaged?

1. Developing resources
2. Managing resources
3. Acquiring resources
4. Estimating resource needs

You are the project manager for Changing Tides video games. Your project is a long-term project and will be completed in three phases over the next two years. You have gathered the inputs for the Estimate Activity Durations process and are ready to produce the activity duration estimates. Your sponsor would like a project estimate for all three phases by the end of the week. He understands that at this stage it will be a rough order of magnitude estimate and not entirely accurate. Which of the following tools and techniques will you use to produce this estimate?

1. Parametric estimating
2. Expert judgment
3. Analogous estimating
4. Three-point estimating

A small sample of your project’s critical path is shown in the following table. Assuming each activity must finish before the next activity can begin, what is the late start and late finish date for activity 3?

1. Late start is 5/30, and late finish is 6/5.
2. Late start is 5/29, and late finish is 6/4.
3. Late start is 5/31, and late finish is 6/6.
4. Late start is 6/5, and late finish is 6/11.

A small sample of your project’s critical path is shown in the following table. Assuming each activity must finish before the next activity can begin, which of the following options is not correct?

1. Activity 1-2-3-4 is the critical path.
2. Late start and late finish are the next set of calculations to perform.
3. To complete the chart and determine the remaining dates for activity 4, you have to perform a backward pass.
4. After early start, early finish, late start, and late finish dates are established, you can calculate the float for each activity.

A small sample of your project’s PERT calculations is shown here. Activity 2 is particularly important to the project, and your stakeholders are asking for a confidence level for this activity. You tell them there is a 95.44 percent chance of completing activity 2 within how many days?

1. Between 18 and 28 days
2. Between 21 and 25 days
3. Between 13 and 33 days
4. Between 23 and 28 days

The president of the company has asked you to lead a large new project that links to the company’s number-one strategic priority. As a result, you will need to transition one of your other projects to another project manager. During a transitionary meeting, your colleague asks to see what training has been planned for the team. Where is this information captured?

1. Training management plan
2. Communications management plan
3. Team charter
4. Resource management plan

You are a project manager working within a division that recently experienced a reorganization. During a staff meeting, you learn that division leadership announced shifting technology to the cloud as the top strategic priority. You have been managing a project using an Agile approach, and you know this has a direct impact on your project. What are you likely to do next?

1. Sit down with the sponsor to assess the impact and proceed with the change management process
2. Assess the impact to the backlog and refine the backlog with the help of the team
3. Cancel the project and submit a new project that will properly address the updated scope
4. Meet with division leadership to obtain an exception against going to the cloud

Your organization is experiencing a shake-up at the top levels of management. Your project team has expressed concerns that their project might be canceled because of the changes going on at the top. Sure enough, your project team was correct in their suspicions. You’ve received notice that the project is canceled. The team has one remaining deliverable for the project that was scheduled for completion next month. Your next step is to document the work results to date. Which of the following describes the tools and techniques of the process this question describes?

1. Information management systems, expert judgment, and meetings
2. Seven basic quality tools, statistical sampling, inspection, and approved change requests review
3. Inspection and decision-making techniques
4. Variance analysis

A project manager is developing a high-level summary timeline of the schedule, based on the product road map, in collaboration with the team. This exercise will determine the number of sprints that are included within the release. Which tool or technique is the project manager and team using to develop the schedule?

1. Agile release planning
2. Sprint planning
3. Schedule network analysis
4. Release-driven development

According to Edward de Bono, what type of alternatives analysis can be used to determine a project’s scope?

1. Bottoms-up
2. Expert judgment
3. Lateral thinking
4. Brain writing

A project manager became aware of a disagreement between two developers who have been paired together to write code. Which conflict-resolution technique should the project manager use to create a win-win situation?

1. Smoothing
2. Compromising
3. Directing
4. Collaborating

You are a project manager for SubZero Delights, a company that offers extraordinary experiences to travelers. You have been working hard at developing your own personal leadership skills and have recruited a mentor to help you. During a mentoring session, you ask your mentor to talk about the characteristics that good leaders exhibit. What characteristics are they likely to call out? (Select three.)

1. Leaders use referent power.
2. Leaders impart vision.
3. Leaders are concerned with strategic plans.
4. Leaders are concerned with satisfying stakeholder needs.

Match the examples provided to the corresponding categories of influence that affect projects.

Categories of Project Influence

• Examples	Category
  Organizational culture	Enterprise environmental factors
  Employee capability	Organizational process assets
  Organizational policies
  Lessons learned
  Marketplace conditions

Calculate the to-complete performance index (TCPI) based on the current EAC, using the following values: BAC = 15,000, AC = 12,000, EV = 10,000, EAC = 17,000.

1. 0.50
2. 1.67
3. 1.0
4. Insufficient information provided

Which of the following best defines backlog refinement?

1. An ordered list of user-centric requirements that a team maintains for a product
2. The iterative process of increasing the level of detail in a plan as greater amounts of information and more accurate estimates become available
3. The progressive elaboration of project requirements and/or the ongoing activity in which the team reviews, updates, and writes requirements to satisfy the need of the customer
4. A meeting held by the team where the work that was accomplished or completed during the sprint is reviewed

Which of the following are common sources of conflict? (Select three.)

1. Role definition
2. Scarce resources
3. Personal work styles
4. Scheduling priorities

Your project sponsor approaches you to let you know that he is considering awarding a senior engineer on your project with a spot bonus of $1,000 for her work. While the engineer has delivered against commitments, she created a lot of friction with others in the process and was constantly violating the agreement documented within the team charter. What should you do?

1. You notify the sponsor that the reward is appropriately linked to the performance.
2. You notify the sponsor that the reward should be distributed among the team equally.
3. You notify the sponsor that rewards are not an optimal way of motivating the team.
4. You notify the sponsor that the reward is not in line with performance.

Paul meets with his sponsor to review and obtain feedback on the project’s benefits management plan. He carefully reviews the list of benefits captured to date, who owns each benefit, and how they map to the company’s strategic objectives. What feedback is the sponsor likely to provide Paul about the plan?

1. The benefits management plan looks complete, with key components in place.
2. The benefits management plan is lacking a system that will provide a feedback loop between him and Paul.
3. The benefits management plan is lacking a system that will trace each benefit to organizational strategy.
4. The benefits management plan is lacking a system that will ensure benefits are tracked.

You work for a company that writes billing software programs for the communication industry. Your customer is located in a country that limits the number of foreigners allowed into the country. You identify this risk in your risk management plan. The critical point during the project is installation and setup. You have assessed the risks and are using the Perform Qualitative Risk Analysis process. Which of the following tools and techniques will you use to determine the potential effect on the project objectives (such as time, cost, scope, or quality) and determine the likelihood of the risk occurring?

1. Risk categorization
2. Risk probability and impact assessment
3. Risk data quality assessment
4. Risk urgency assessment

Mike is a seasoned project manager who has been tasked with mentoring Bernard, a junior project manager. During a mentoring session, Mike stresses the importance of managing lines of communication and then asks Bernard how many stakeholders are engaged in his project. Bernard responds with 15. How many lines of communication must Bernard manage for his project?

1. 113
2. 105
3. 210
4. 225

Kristin has recently joined a growing startup company in the medical device industry. While she is considered an experienced project manager, the industry is new for her. To be effective, what should Kristin do?

1. Research the medical device industry
2. Assess the organization’s culture
3. Review the portfolio of projects
4. Shadow her colleagues

You recently joined an organization as a project manager. Your first project assignment involves a project that has been active for six months. The prior project manager retired from the company after a 20-year tenure. During your first week on the job, you notice that team members are experiencing a multitude of conflicts with one another. In leaning on your experience, you know that conflicts typically come about as a result of what? (Select three.)

1. Resource availability
2. Personal work habits
3. Geographical issues
4. Scheduling issues

You are working on an Agile project that is most concerned about providing finished deliverables that the customer may use immediately. Which development life cycle are you most likely to use?

1. Incremental
2. Predictive
3. Agile
4. Iterative

A project manager managing a small project has a total of 45 active stakeholders. How many lines of communication exist?

1. 1,035
2. 968
3. 1,013
4. 990

A RAM or RACI chart is considered which of the following?

1. A type of OBS chart
2. A hierarchical chart
3. A type of RBS chart
4. A matrix-based chart

A project manager who follows a servant leader approach to managing the team is in the process of onboarding a new team member to the project. This new team member will help fill skill-level gaps that were found to exist within the current team. She provides the new team member with a copy of the project charter and commits to sending a copy of another document that addresses team values, ground rules, and working agreements among the team. What document will the project manager send the team member that addresses these items?

1. The project charter
2. The resource management plan
3. The release backlog
4. The team charter

Which of the following best defines explicit knowledge?

1. Technical knowledge documented from past project experiences by the team
2. Standardized knowledge defined and published by industry-recognized organizations
3. Knowledge that can be captured and expressed using words, pictures, and numbers
4. Knowledge that is difficult to capture or express, such as beliefs, experiences, and “know-how”

Which of the following statements are true? (Select three.)

1. Estimate Activity Resources is a key step in developing the schedule and is a process belonging to the Project Schedule Management Knowledge Area.
2. Plan Resource Management, Estimate Costs, and Control Procurements are all project management processes.
3. Project Integration Management, Project Scope Management, and Project Schedule Management are examples of project management Knowledge Areas.
4. There are a total of 49 project management processes.

In flow-based Agile, what questions are teams likely to pose during stand-ups? (Select two.)

1. What do we need to finish as a team?
2. What did I complete since the last stand-up?
3. What am I planning to complete between now and the next stand-up?
4. In anyone working on anything that is not on the board?

A project manager considers the skills and capabilities needed to accomplish planned outcomes of a project, including the type and quantities of material, equipment, and supplies. What activity is the project manager engaged in?

1. Developing the project team
2. Developing the schedule
3. Estimating resource needs
4. Managing the project team

A project manager recently received agreement to crash the schedule. He begins negotiating with the head of development to utilize their most senior Java developer. What project management activity is the project manager performing?

1. Controlling the schedule
2. Controlling resources
3. Controlling costs
4. Monitoring and controlling the project work

Manfrit recently took over a project after the project manager left the company. The project is in the middle of its fifth iteration. As Manfrit begins joining team meetings, he immediately notes that the team is unable to reach even a single outcome when attempting to do so. Team members would respectfully share their ideas until the time allotted for the meeting came to an end. Manfrit decides to review the team charter. What gaps within the charter is he likely to find?

1. Lack of project vision
2. Lack of team responsibilities
3. Lack of team values
4. Lack of decision-making criteria

Mike is a seasoned project manager who has been tasked with mentoring Bernard, a junior project manager. During a mentoring session, Mike talks about the importance of regularly monitoring enterprise environmental factors. Bernard expresses confusion and asks Mike to explain why he should be concerned with something that is out of his control. What is Mike most likely to respond as the primary reason?

1. Project managers should always be curious and up to speed with the business landscape.
2. Project managers may benefit from leveraging newly published resources.
3. Enterprise environmental factors may positively or negatively affect a project.
4. Enterprise environmental factors may result in the cancellation of a project.

Kaylee is a risk manager working in collaboration with Alyssa, a project manager, and both work for a top healthcare company. They are currently in the process of performing risk analysis. To determine the most likely date of project completion, based on known risks, they run a simulation using a risk management tool that will run through thousands of possible scenarios. What tool are they using?

1. Monte Carlo analysis
2. Decision-tree analysis
3. Sensitivity analysis
4. Influence diagrams

You are managing a project using the Crystal methodology. As is customary within your organization, you leverage a communications platform that allows the team to chat, upload and download files, and host meetings virtually. Using this platform, you upload a document and email an electronic link to the team to request that they review it within two business days. You know that some members of the team are not proactive about downloading key project documents, so you set up time with them to review the information. Which of the following statements is true regarding this scenario?

1. You are using a pull communication method of communicating with the team.
2. You have a combination of proactive and high maintenance team members.
3. You are using a combination of methods to communicate with the team.
4. You are using an interactive method of communicating with the team.

You are a project manager for SubZero Delights, a company that offers extraordinary experiences to travelers. Your latest project involves the development of a smart phone app that automatically picks up a customer’s GPS coordinates to provide tailored resources and recommendations. You take time to consider the project complexity and decide to plot the degree of uncertainty against requirement uncertainty. What model are you using?

1. Release Model
2. Stacey Complexity Model
3. Shu-Ha-Ri Model
4. Agile Model

This motivational theory states that people will behave a certain way if they think there will be a good reward for doing so.

1. Hygiene Theory
2. Hierarchy of Needs
3. Expectancy Theory
4. Achievement Theory

You are working on a project that involves multiple vendors. One of the vendors has been difficult to work with and is not very cooperative. You have received the latest invoice from them for services and disagree with them about the charges they have listed for the change request that was submitted last month. When you called and spoke with your representative at the company, they refused to budge on the charges. You will likely need to use an alternative dispute resolution (ADR) to get to the bottom of this matter. Which tool and technique of the Control Procurements process does this question describe?

1. Payment systems
2. Claims administration
3. Procurement performance reviews
4. Contract change control system

To increase communication across ambiguous projects, a project manager using an Agile approach is likely to do what?

1. Communicate daily
2. Communicate digitally ad hoc
3. Communicate frequently
4. Communicate based on a plan

A project manager is facilitating a meeting to further define user stories for the upcoming iteration. Two team members involved, Bob and Jenny, are very vocal during the start of the meeting, with Jenny passionately noting that the second user story should be punted to the next iteration. She moves on to the next user story, ignoring Bob’s opposing views on the topic. Bob accepts the decision hesitantly and remains quiet for the remainder of the meeting, accepting other decisions made by Jenny and the rest of the team. At the end of the meeting, the project manager notes to Bob that she will prioritize user story #2 at the top of the backlog, to be pulled into the iteration should capacity allow. Which of the following conflict-resolution technique did Bob use in this scenario?

1. Smoothing
2. Compromising
3. Directing
4. Collaborating

Which organizational management theorist developed Theory X and Theory Y?

1. Robert Tannenbaum
2. William Ouichi
3. Douglas McGregor
4. Victor Vroom

Alyssa is a project manager tasked with managing an infrastructure project that will consolidate five call centers into one. To date, she has completed and received sign-off of the project charter and identified her stakeholders. Currently, she is in the process of defining and documenting which processes and methodology she will use to manage the project. What process is she performing?

1. Develop Project Charter
2. Develop Project Management Plan
3. Manage Project Knowledge
4. Monitor and Control Project Work

You are a lead project manager for a company that develops and manufactures healthcare devices. Recently, your team went through major organizational changes, which required resource shifts within project teams. One of your projects experienced a 50 percent change in team member assignments. June, a team member who remained on the project, seeks you out to express concerns regarding one of her new colleagues, who she feels does not have the technical aptitude to complete work assigned to him this iteration. You trust her judgment. What should you do regarding the new team member?

1. Release the team member immediately
2. Nothing, since the assignment has been made
3. Incorporate training and mentorship into the assignment
4. Retain the team member but reassign the work

You are guiding your organization through the adoption of an Agile approach and are also teaching project managers about servant leadership. A tenured project manager approaches you and asks how this will change his role and approach to managing the team. How should you respond?

1. The emphasis will now be on allowing the team to make their own decisions and set their own goals by taking a more hands-off approach.
2. The emphasis will now be on fostering a collaborative environment and serving as an inspiration to the team that will be executing the work.
3. The emphasis will now be on reducing the impact of change by stressing the collection of requirements early on within the project’s life cycle.
4. The emphasis will now be on coaching team members, distributing responsibility to the team, and fostering a collaborative environment.

You work within a PMO that is in the process of transitioning to an Agile way of working. The team has met with high resistance from leadership who are unaccustomed to adaptive approaches. What can the PMO leader do to encourage adoption?

1. Forge forward and provide point-in-time training on the new methods as they are being used
2. Train project managers on the various adaptive approaches to help spread the word
3. Remain with a predictive approach until support from leadership increases
4. Use a hybrid method that combines predictive and adaptive approaches

Marysil recently accepted a new role as lead project manager within a well-established healthcare company. Over the past three months she has worked hard to introduce new concepts and styles into the environment. She approaches every situation by considering purpose, people, and process—in that order. What type of leadership style does Marysil follow?

1. Servant leadership
2. Interactional
3. Laissez-faire
4. Charismatic

You are a lead project manager for a company that develops and manufactures healthcare devices. Recently, your team went through major organizational changes. You notice that your new manager closely monitors what time employees arrive and leave for work. You overhear her say that she is concerned that the team lacks ambition. What type of management style does your new manager exhibit?

1. Theory X
2. Theory Y
3. Theory Z
4. Theory XY

Your project sponsor has asked you to monitor the project results for conformity to standards. You will use the tools and techniques of the Control Quality process to help accomplish this. You know that these tools can be used with which of the following to help identify and resolve problems related to quality defects?

1. Expert judgment
2. Facilitation techniques
3. Plan-Do-Check-Act cycle
4. Alternatives generation

Your project has come about because of a social need. You’re calculating performance measurements and know the following information: BAC = 2400, ETC = 400, PV = 2200, EV = 2100, and AC = 2000. What are the CPI and SPI?

1. CPI = 1.14 and SPI = .87
2. CPI = 1.05 and SPI =.95
3. CPI = .87 and SPI = 1.14
4. CPI = .95 and SPI = 1.05

You have recently transitioned leadership of a project to another project manager and have been mentoring him as he gets up to speed on the project. During a mentoring session, he shares that a senior engineer critical to the project has been disruptive during meetings and has blatantly been violating team ground rules. How should you advise your colleague?

1. Encourage your colleague to use their gut instincts to determine the right course of action.
2. Immediately escalate to the engineer’s manager due to the behavior being disruptive.
3. Due to the criticality of the resource, it is more important that they have flexibility against the rules.
4. Address the ground rule violation directly with the engineer as a first step.

This methodology is a hybrid of two Agile approaches, where the work is organized in sprints and uses a board to display the work of the sprint and monitor work in progress.

1. Scrumfall
2. eXtreme Programming
3. Dynamic Systems Development Method
4. Scrumban

A project manager of a large manufacturing company is working on a new system that will reduce the bolt manufacturing process by 30 seconds, saving the company 2 percent in annual operating costs. This project will touch all departments and engage senior leadership. The project manager knows stakeholder engagement will be critical to success and spends time analyzing levels of anticipated engagement. She starts by considering the head of logistics, who has not commented on or expressed any reactions about the project. The executive was present at a recent briefing where she reviewed the charter. What level of engagement will the project manager document for this stakeholder?

1. Resistant
2. Unaware
3. Supportive
4. Neutral

A project team member approaches you to inform you that she must leave work early due to personal issues. You later discover that her spouse has experienced severe medical issues and that as a result of related expenses, they are losing their home and having difficulty with basic expenses such as food. After obtaining her permission, you rally the team and hold several fundraising events to help cover the expenses. Which of the following statements describes this situation?

1. According to Maslow’s Hierarchy of Needs, this team member is at the self-actualization level of the pyramid.
2. According to Maslow’s Hierarchy of Needs, this team member is at the self-esteem level of the pyramid.
3. According to Maslow’s Hierarchy of Needs, this team member is at the safety and security needs level of the pyramid.
4. According to Maslow’s Hierarchy of Needs, this team member is at the basic physical needs level of the pyramid.

You are a project manager for Community Trends, a nonprofit organization. Your project has come about because of a social need. You’re calculating performance measurements, and you know the following information: BAC = 900, ETC = 65, PV = 500, EV = 475, and AC = 425. Which of the following statements is true?

1. This project is ahead of schedule, and costs are higher than planned.
2. This project is behind schedule, and costs are higher than planned.
3. This project is behind schedule, but costs are lower than planned.
4. This project is ahead of schedule, and costs are lower than planned.

Which of the following domains are part of the Five-Factor Model that identifies personality traits? (Select two.)

1. Neuroticism
2. Conscientiousness
3. Intuition
4. Sensing

Which of the following best describes enterprise environmental factors?

1. Factors that affect teams at an enterprise level from within the organization
2. Factors that are internal to the organization, such as internal policies and procedures
3. Federal regulations that affect projects at an enterprise-wide level
4. Factors both internal and external to the organization that can influence the project

The project team recently participated in a working session to determine the costs associated with individual activities. To produce a more accurate estimate, they broke each activity down further into smaller chunks. What estimating technique is the team using?

1. Analogous estimating
2. Parametric estimating
3. Bottom-up estimating
4. Three-point estimating

A project manager of a large manufacturing company is working on a new system that will reduce the bolt manufacturing process by 30 seconds, saving the company 2 percent in annual operating costs. This project will touch all departments and engage senior leadership. The project manager knows stakeholder engagement will be critical to success and sets up a brainstorming session with the sponsor to develop the initial list of stakeholders. She then engages those individuals to further capture other stakeholders that will need to be involved and collect any information available about them in order to conduct stakeholder analysis. Where will the project manager capture this information?

1. Stakeholder register
2. Stakeholder engagement plan
3. Assumptions log
4. Team charter

A stakeholder register documents which of the following? (Select three.)

1. Stakeholder ground rules
2. Stakeholder identification information
3. Stakeholder assessment information
4. Stakeholder classification

What should project managers consider when tailoring planning activities associated with resource management?

1. Life-cycle approach used
2. Diversity of team members
3. Physical location of team members
4. Team member biases
5. A, B, C
6. None of the above

You are a lead project manager for a company that develops and manufactures healthcare devices. Recently, your team went through major organizational changes, which required resource shifts within project teams. One of your projects experienced a 50 percent change in team member assignments. What can you do to help the team build a collaborative and cooperative working environment?

1. Negotiate with other leaders
2. Use your influencing skills
3. Spotlight your best performers
4. Facilitate team-building activities

You are using a set of defined minimum requirements and information about the sellers (including past performance, contract compliance, and quality ratings) to make a selection among vendor proposals. What two tools and techniques does this represent?

1. Screening systems and seller rating systems, respectively
2. Screening systems and internet search, respectively
3. Seller rating systems and screening systems, respectively
4. Internet search and screening systems, respectively

You are the project manager for a large software development project. Your project is being performed under contract, and the project has just been canceled. Which of the following processes should document the level of completeness of the project?

1. Close Project or Phase
2. Control Quality
3. Validate Scope
4. Perform Integrated Change Control

Forming successful Agile teams involves establishing which of the following underlying factors? (Select three.)

1. Building a foundational trust
2. Building an Agile mindset
3. Building dedicated teams
4. Building a safe working environment

You are a project manager for SubZero Delights, a company that offers extraordinary experiences to travelers. Your latest project involves the development of a smartphone app that automatically picks up a customer’s GPS coordinates to provide tailored resources and recommendations. You are new to the company and are considering culture in determining how best to manage the project. What can you examine to evaluate culture?

1. Organizational bias
2. Project team preferences
3. History of past projects
4. How people behave

Manfrit and Frank are two project managers who have supported one another throughout their careers. During a casual lunch, Frank asks Manfrit for advice, noting that he has been struggling to get his team to embrace eXtreme Programming practices. He notes that, after undergoing a few training sessions, the team doesn’t understand the terminology and finds it confusing. What advice should Manfrit provide in this situation?

1. Push for colocated teams
2. Demonstrate transparency
3. Modify the terms so they feel more familiar
4. Provide education and training

Kaylee is a risk manager working in collaboration with Alyssa, a project manager, and both work for a top healthcare company. They are currently in the process of performing risk analysis. Of the 20 risks identified, 5 are deemed to be low priority. Where will these risks be documented?

1. A watch list
2. The risk report
3. The project management plan
4. The risk management plan

Ronaldo has just joined the company as a project manager and is taking over an active project that is in the process of developing the schedule. The previous project manager did a good job of maintaining project management documents up-to-date. Which project management document can Ronaldo reference that will outline the methodology and tools the team is using to perform schedule network analysis?

1. Cost management plan
2. Activity list
3. Schedule management plan
4. Project schedule network diagram

A project manager is facilitating a meeting to further define user stories for the upcoming iteration. Two team members involved, Bob and Jenny, are very vocal during the start of the meeting, with Jenny passionately noting that the second user story should be punted to the next iteration. She moves on to the next user story, ignoring Bob’s opposing views on the topic. Bob accepts the decision hesitantly and remains quiet for the remainder of the meeting, accepting other decisions made by Jenny and the rest of the team. At the end of the meeting, the project manager notes to Bob that she will prioritize user story #2 at the top of the backlog, to be pulled into the iteration should capacity allow. Which of the following conflict-resolution techniques did Jenny use in this scenario?

1. Smoothing
2. Compromising
3. Directing
4. Collaborating

Given the following information, are project costs ahead or behind what was planned for this period? EV = 95, PV = 85, AC = 100.

1. Ahead, because the result of the variance formula is negative
2. Behind, because the result of the variance formula is negative
3. Ahead, because the result of the variance formula is positive
4. Behind, because the result of the variance formula is positive

A business analyst has just facilitated a requirements-gathering session. The following week, the project manager begins the process of capturing and documenting the project’s deliverables and creating a WBS. The business analyst and project manager are carrying out processes that belong to which of the following Knowledge Areas?

1. Project Schedule Management
2. Project Integration Management
3. Project Requirements Management
4. Project Scope Management

Which of the following statements about project governance frameworks are true? (Select three.)

1. Project governance specifies operational, legal, and risk policies.
2. Project governance guides project management activities in order to achieve intended goals.
3. Project governance provides stakeholders with structure, processes, and decision-making models for the project.
4. Project governance clarifies how changes to the project are addressed when beyond the authority of the project manager.

The president of the company has asked you to lead a large new project that links to the company’s number-one strategic priority. As a result, you will need to transition one of your other projects to another project manager. During a transitionary meeting, your colleague asks to see the team’s social contract so that they can become familiar with established ground rules. What document are they referring to?

1. Resource management plan
2. Project management plan
3. Project charter
4. Team charter

Your project team is struggling to complete the latest set of features, which requires advanced knowledge of facial recognition technology. In talking with a peer, they encourage you to consider expanding the team to include virtual team members. What benefits can this provide, which can alleviate some of the challenges you are facing?

1. Costs are reduced.
2. Less travel will be required.
3. The pool of skilled resources widens.
4. The team will be closer to customers and suppliers.

Which of the following is a valid input that a project manager can use to disseminate information to appropriate stakeholders?

1. Communication technology
2. Work performance reports
3. Project management information system
4. Project reporting

This tool and technique of the Develop Schedule process is used in conjunction with some of its other tools and techniques, including critical path method, to produce the project schedule using a predictive approach.

1. Applying leads and lags
2. Schedule network analysis
3. Resource leveling
4. Scheduling tool

There are various elements that make up project artifacts created by a project manager. Match the element described with the project artifact that documents it.

Project Artifacts and Elements

• Elements Documented	Project Artifact
  Roles and responsibilities	Resource management plan
  Meeting guidelines	Team charter
  Team agreements
  Training needed
  How team will be developed

Marysil is an enterprise project manager for Cups on Fire. She is managing the implementation of an enterprise relationship management system using a hybrid of waterfall and Scrum. This is the most complex project the team has undertaken to date. For this reason, she puts careful attention to risk management activities. She recently learned that a risk had materialized and become an issue, with the team missing early warning signs that could have increased the response to the situation. The sponsor of the project asks Marysil to debrief him on the situation and to provide a summary of overall project risk. What document will Marysil review with the sponsor?

1. Risk register
2. Risk report
3. Risk management plan
4. Assumptions log

All of the following statements are true regarding configuration management except which one?

1. The configuration management system is a subset of the records management system.
2. Change control systems are a subset of the configuration management system.
3. Configuration control is managed through the configuration management system and is concerned with changes to the specifications of the deliverables.
4. Configuration control is managed through the configuration management system and is concerned with changes to the project management processes.

A project manager rallies the team together for one final meeting, which will wrap up with a celebration for the successful achievement of the project’s final feature and completion of all transition activities. Post-meeting, the project manager sits down to summarize the project’s journey, including its performance against planned business value and objectives. This summary document will then be handed over to the sponsor and archived with the remaining project artifacts for future reference. What is this summary document also known as?

1. Performance review
2. Project charter
3. Lessons learned register
4. Final report

Within an Agile project, the role of project manager may or may not be used. What other roles within an Agile team reflect responsiblities similar to those of a project manager?

1. Team facilitator
2. Scrum master
3. Team coach
4. Project team lead
5. A, B, C, D

What questions should a team ask when developing an implementation strategy using an Agile mindset? (Select two.)

1. How can the project team act in an Agile manner?
2. How can the team avoid changes to maintain progress against the plan?
3. How can the team finalize clear requirements early?
4. What work can be avoided in order to focus on high-priority items?

Which of the following represent characteristics of a servant leader? (Select three.)

1. Promote self-awareness
2. Prefer to coach versus control
3. Maintain a strong conviction
4. Help others grow

Control charts measure the results of processes over time and depict common causes of variances. Common causes of variances are a result of all of the following except which one?

1. Random variances
2. Quantifiable variances
3. Predictable variances
4. Variances that are always present

You are a project manager working for Mail House King. Your company processes orders for several mail-order catalog companies. Your project is to install new mail-sorting equipment and software. You’ve had some problems and experienced some variances during the project. You expect these variances to continue throughout the life of the project and expect they will be similar to the variances you’ve seen so far. You know the following information: PV = 900, BAC = 1400, EV = 925, AC = 925. Which of the following is the correct ETC given the circumstances?

1. 490
2. 1,400
3. 475
4. 500

Which interpersonal and team skills can a project manager use to manage the project team? (Select three.)

1. Conflict management
2. Project management information system
3. Emotional intelligence
4. Influencing

Which of the following best describes a burndown chart?

1. A chart that represents the work completed toward the release of a product
2. A chart that tracks the remaining work to be completed versus the time remaining in a timebox
3. A bar chart that represents schedule information where activities are listed on the vertical axis, with dates on the horizontal axis
4. A chart that identifies the scheduled start or completion of major deliverables and key external interfaces

A project manager working within an Agile PMO is using a new approved contractor to fast-track the implementation of cloud-based solutions for her project. As part of overseeing the procurement activities for the project, she conducts a structured review of the work performed by the contractor. Which tool and technique does this question describe?

1. Payment systems
2. Claims administration system
3. Contract change control system
4. Inspection

All of the following are outputs of the Manage Project Knowledge process except for which one?

1. Deliverables
2. Lessons learned register
3. Project management plan updates
4. Organizational process asset updates

Manfrit and Frank are two project managers who have supported one another throughout their careers. Lately, Frank has sought Manfrit’s advice on getting his team to adopt eXtreme Programming practices. During the latest conversation, Frank asks Manfrit how to get teams to overcome fear resulting from transparency of work. What advice should Manfrit provide in this situation?

1. Push for colocated teams
2. Demonstrate transparency
3. Modify the terms so they feel more familiar
4. Provide education and training

Which of the following best describes the purpose of the change log?

1. It is used to document corrective action needed during a project.
2. It is used to document changes that occur during a project.
3. It is used to document preventive action needed during a project.
4. It is used to document defect repairs that are needed during a project.

You are a lead project manager for a company that develops and manufactures healthcare devices. Recently, your team went through major organizational changes, which required resource shifts within project teams. One of your projects experienced a 50 percent change in team member assignments. Many of the team members do not know one another as a result. What phase of the team development model is your project team currently in?

1. Norming
2. Performing
3. Forming
4. Storming

You are a project manager for SubZero Delights, a company that offers extraordinary experiences to travelers. Your latest project involves the development of a smartphone app that automatically picks up a customer’s GPS coordinates to provide tailored resources and recommendations. You chose a hybrid approach with a goal of delivering results faster and maximizing the speed at which the team can work. Which of the following technical practices can the team incorporate to accomplish this goal?

1. Continuous integration
2. Test at all levels
3. Test-driven development
4. Spikes
5. All of the above
6. None of the above

Marysil is an enterprise project manager for Cups on Fire. She is managing the implementation of an enterprise relationship management system using a hybrid of waterfall and Scrum. This is the most complex project the team has undertaken to date. For this reason, she puts careful attention to risk management activities. She recently learned that a risk had materialized and become an issue. Because of the nature of the issue, Marysil will need to follow the escalation process to inform the appropriate individuals. Where will she need to look in order to find the escalation processes?

1. Project management plan
2. Issue log
3. Risk management plan
4. Communications management plan

A stakeholder’s influence is highest at what point of the project life cycle?

1. Initiating stages
2. Planning stages
3. Executing stages
4. Closing stages

Match the power type with its description.

Power types

• Type	Description
  Punishment	When a person being influenced believes the manager, or the person doing the influencing, is knowledgeable about the subject
  Expert	When power comes about as a result of the influencer’s position
  Legitimate	When power is inferred to the influencer by their subordinates
  Referent	When the employee is threatened with consequences if expectations are not met

What is the most commonly used method of performance measurement?

1. Variance analysis
2. Trend analysis
3. Forecasting
4. Earned value management

During a meeting with the team, you collaborate to prepare stories for the upcoming iteration, with the intention of providing enough information about the stories for the team to understand what the stories are and determine sizing. In what activity are you engaged?

1. Planning for the upcoming sprint
2. Refining the backlog
3. Creating the backlog
4. Developing the product road map

Which of the following are elements captured within the team charter? (Select two.)

1. Roles and responsibilities
2. Communication guidelines
3. Decision-making criteria
4. Process for acquiring team members

A predictive life cycle approach is characterized by which of the following? (Select two.)

1. Scope, time, and cost are determined in the early phases of the life cycle.
2. Change is constrained as much as possible.
3. Scope is determined early in the project life cycle, but time and cost are routinely modified.
4. Deliverables contain sufficient capability to be considered complete after one iteration.

Agile practices promote dedicated team members. When this is not the case, team members must multitask and experience productivity losses. On average, what range of productivity loss occurs?

1. 0 percent to 10 percent
2. 15 percent to 30 percent
3. 50 percent to 75 percent
4. 20 percent to 40 percent

Which of the following best describes the purpose of corrective action taken during the Executing process activities of the project?

1. An intentional activity that ensures the future performance of the project work is aligned with the project management plan
2. An intentional activity to modify a nonconforming product or product component
3. An unintentional activity that ensures that the work of the project is aligned with the project management plan
4. An intentional activity intended to bring the work of the project back into alignment with the project management plan

A project manager rallies the team together for one final meeting, which will wrap up with a celebration for the successful achievement of the project’s final feature. During the meeting, the project manager captures feedback from the team about what went well and what could have been improved throughout the project’s life. The project manager also discusses the achievement of planned benefits. In what project artifact will the project manager capture this information?

1. Performance review
2. Project charter
3. Lessons learned register
4. Final report

Your project team is struggling to complete the latest set of features, which requires advanced knowledge of facial recognition technology. After considering various options, you decide to create a war room. What are you hoping to accomplish?

1. Pair team members together to collaborate on coding
2. Enable team members to focus on their assigned deliverables
3. Bring team members together physically for the entire project
4. Bring team members virtually for the duration of the project

As a result of a face-to-face meeting you recently had, you have resolved an issue and have come away with an update to the issue log, change requests, project management plan updates, and project documents updates, and you have submitted a change request. You know all of the following are true regarding this except which one?

1. This describes the Manage Communications process.
2. The issue log acts like an action item log in this process.
3. Issues should be ranked and prioritized.
4. Responsible parties and due dates should be assigned to each issue.

You are a lead project manager for a company that develops and manufactures healthcare devices. Recently, your team went through major organizational changes, which required resource shifts within project teams. One of your projects experienced a 50 percent change in team member assignments. While the change posed challenges initially, the team has finally settled and are focused on the project. What phase of the team development model is your project team currently in?

1. Norming
2. Performing
3. Forming
4. Storming

Marysil is an enterprise project manager for Cups on Fire. She is managing the implementation of an enterprise relationship management system using a hybrid of waterfall and Scrum. In preparation for a meeting with the sponsor, Marysil plans to review how much work the team has and whether they will finish on time. Which of the following are useful point-in-time measurements that Marysil may use? (Select three.)

1. Release backlog
2. Burnup chart
3. Burndown chart
4. Lead time

You are managing a software development project with a team that is colocated. The project is managed through a set of iterations that begin with the creation of story cards. The focus of each iteration is to deliver business value, with programmers working together in pairs and as a group. Which of the following are true regarding this question? (Select two.)

1. You are using a technique called pair programming.
2. You are following the Feature Driven Development approach.
3. You are using eXtreme Programming to manage the project.
4. You are using an approach that is people-focused.

Match the theory with the name of the individual responsible for developing it.

Motivational Theories

• Theory	Theorist
  Theory of X and Y	David McClelland
  Hygiene Theory	Victor Vroom
  Achievement Theory	Douglas McGregor
  Expectancy Theory	Frederick Herzberg
  Maslow’s Hierarchy of Needs	Abraham Maslow

Marysil is an enterprise project manager for Cups on Fire. She is managing the implementation of an enterprise relationship management system using a hybrid of waterfall and Scrum. This is the most complex project the team has undertaken to date. For this reason, she puts careful attention to risk management activities. She recently learned that a risk had materialized and become an issue, with the team missing early warning signs that could have increased the response to the situation. She decides to review information that had been captured about the risk to determine whether the risk triggers were noted correctly and to take learnings forward. What document will Marysil review to find the risk triggers that had been captured?

1. Risk register
2. Risk report
3. Risk management plan
4. Assumptions log

Adaptive life cycles are also known by what other name?

1. Hybrid life cycle
2. Predictive life cycle
3. Change-driven life cycle
4. Plan-driven life cycle

You are using Crystal Red to manage your project. At the start of the project, you negotiated with leadership to colocate the team together within a large team for the duration of the project. Your intent is to set up an environment where team members can overhear conversations as they occur within the room to politely eavesdrop and engage in conversations as needed. What is this communication method called?

1. Interactive communication
2. Push communication
3. Pull communication
4. Osmotic communication

You work for Writer’s Block, a service that reviews and critiques manuscripts for aspiring writers. You were assigned to be the project manager for a new computer system that logs, tracks, and saves submitted manuscripts along with the editor’s notes. You hired and worked with a vendor who wrote the system from scratch to your specifications. You are reviewing a report regarding certain aspects of the project’s performance, and one of the measurements on the report calculates the difference between the budget at completion and the estimate at completion. Which of the following does this describe?

1. TCPI
2. VAC
3. ETC
4. EAC

A project manager looking to improve their emotional intelligence should focus on what? (Select two.)

1. Inbound competencies
2. Technical competencies
3. Communication management competencies
4. Outbound competencies
5. A, D

You are a project manager working for a technology company that develops smart Bluetooth-enabled wearables for dogs. The product currently under development features a harness that gently vibrates when the dog gets beyond a specified range from the owner’s smartphone. You are developing the application that controls the harness using an incremental approach and have decided to create a prototype to gain feedback from your top five customers. The prototype will contain only a subset of features. What technique is being used by the team?

1. Inspection
2. Minimum viable product
3. Domain object modeling
4. Incremental development

Which of the following describes an incremental life cycle? (Select three.)

1. Optimized for speed of delivery
2. Uses iterations to gather insight to rework deliverables
3. Produces and builds on a subset of the overall solution
4. Uses prototypes to encourage early feedback

Match the domains that make up the Five-Factor Model with their corresponding aspects.

Five-Factor Model Domains and Spectrums

• Domains	Aspects of Domain Spectrum
  Openness to experience	Outgoing vs. reserved
  Conscientiousness	Efficient vs. careless
  Extraversion	Inventive vs. easy-going
  Agreeableness	Sensitive vs. confident
  Neuroticism	Compassionate vs. detached

Marysil recently accepted a new role as lead project manager within a well-established healthcare company. Over the past three months she has worked hard to introduce new concepts and styles into the environment. She has been met with some resistance by Rachel and Ron, two colleagues who prefer different styles of leadership. Ron is a high-energy and enthusiastic leader who prefers to lead through inspiration and strong conviction. What type of leadership style does Ron follow?

1. Servant leadership
2. Interactional
3. Laissez-faire
4. Charismatic

Which of the following best describes the role of a team facilitator within an Agile team?

1. The individual who guides and coaches the team, sometimes referred to as Scrum master, project manager, or team coach
2. The individual responsible for guiding the direction of the product
3. Individuals who possess the skills necessary to produce a working product
4. The individual with decision-making authority who authorizes and releases team member assignments

Ron is a developer working on a release of a new smartphone application. He and his team are using Scrum to execute the work. Ron has just completed work on the user story he is tasked with for the current sprint and reviews the criteria to ensure that they are complete and ready for customer use. What are the criteria known as?

1. Acceptance criteria
2. Definition of done
3. Value stream mapping
4. Plan-Do-Check-Act

You are a project manager working for a technology company that develops smart Bluetooth-enabled wearables for dogs. The product currently under development features a harness that gently vibrates when the dog gets beyond a specified range from the owner’s smartphone. You are developing the application that controls the harness using an incremental approach and have decided to create a prototype to gain feedback from your top five customers. The prototype will contain only a subset of features. What benefit does the team hope to gain by using this approach?

1. Spread out costs throughout the life of the product
2. Engage top customers to prioritize their requirements
3. Increase the speed of delivery and gain feedback early
4. Fail fast to reduce cost of development

All of the following statements are true regarding communications within an Agile work environment, except for which one?

1. Weekly stakeholder reviews should be held to encourage engagement among the team.
2. Communication should occur frequently and quickly when project environments are ambiguous.
3. Project artifacts should be posted in a transparent fashion.
4. Regular stakeholder reviews should be held to promote communication among stakeholders.

You are performing activities associated with change control. One of the activities you are involved in is documenting and storing the configuration management information needed to effectively manage product information and data associated with changes. Which of the following does this describe?

1. Configuration identification
2. Configuration verification and auditing
3. Configuration verification and documentation
4. Configuration status accounting

Within Agile, a “T” shaped person refers to what?

1. A generalist who can take on any work within the backlog, regardless of skills needed
2. An individual who is early in their career and requires coaching in tandem with an assignment
3. An individual who has deep specializations in one domain and rarely contributes outside of it
4. An individual who supplements their expertise in one area with less-developed skills in associated areas

Which of the following techniques can be used to control scope within a project using a predictive life cycle?

1. Requirements traceability matrix
2. Data analysis
3. Configuration management system
4. Project management software