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PART TWO. PERFECT PHRASES FOR SETTING PERFORMANCE GOALS
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PART TWO. PERFECT PHRASES FOR SETTING PERFORMANCE GOALS
by Douglas Max
Perfect Phrases for Setting Performance Goals, Second Edition
Cover Page
Perfect Phrases™ for Setting Performance Goals
Copyright Page
Contents
Preface to the Second Edition
PART ONE. BACKGROUND FOR DEVELOPING AND WRITING PERFORMANCE GOALS
Using This Book to Write Better Performance Goals
What Are Performance Goals Used For?
For the Organization
For the Manager
For the Employee
Where Do Performance Goals Come From?
How to Use This Book
What’s Next?
Setting Performance Goals That Work
Specific and Measurable Goals? A Balancing Act
The Objectivity Bugaboo—Holy Grail of Goals
Where Does That Leave SMART Goals?
Parts of a Goal Statement
Goals Without Criteria
The Goal-Setting Process
Ten Tips for Setting Performance Goals
Getting the Most from Performance Goals
Using the Goals During the Year
Using Goals for Evaluation and Appraisal
Conclusion
PART TWO. PERFECT PHRASES FOR SETTING PERFORMANCE GOALS
Descriptive Contents
Section One. Performance Goals for Any Position
Readiness for Work
Punctuality
Attendance and Absenteeism
Health
Conflict Management and Team Contributions
Contributions to Team Health
Contributions to Team Productivity
Handling Customer Conflicts
Handling Internal Conflicts
Self-Management and Work Habits
Appearance and Clothing
Ethical/Personal Conduct
Organization and Use of Time
Willingness to Help/Volunteer
Work Outputs and Productivity
Own Work
Contributing to Work of Others
Contributing to Overall Productivity
Personal and Skill Development
Assessment
Formal Learning
Informal Learning
Communication
Interpersonal/Team
Management
Customers
Media Relations
Section Two. Performance Goals for General Management Responsibilities
Managing Performance
Setting Performance Goals
Communicating about Performance
Observing and Documenting
Performance Appraisal/Review
Planning
Financial Planning
Personnel Planning
Strategic and Work-Unit Planning
Work Planning/Scheduling
Personnel/Hiring/Retention
Employee Retention
Forecasting
Interviewing
Preparing for Hiring
Leadership and Organizational Climate
Communication
Personal and Staff Development
Work Climate
Productivity/Process Improvement/Organizational Results
Productivity
Process Improvement
Organizational Results
Communications
Downward
Customers/Clients
Peers
Upward
Section Three. Performance Goals for Specific Industries and Jobs
Creative Communication
Copywriting
Copyediting/Layout
Graphic Design
Website Design
Customer Service and Support—Management
Customer Communication/Satisfaction
Customer Service Improvements
Customer Service Management
Customer Service Quality
Customer Service and Support
Customer Communication
Customer Satisfaction/Retention
Customer Service Improvements
Customer Service Management
Customer Service Quality
Financial
Bottom-Line Results
Budgeting
Conformance to Financial Practices
Spending and Financial Control
Processing
Reporting and Communicating
Revenue Enhancement
Other
Food Preparation—Management
Cleanliness/Hygiene/Safety
Cost-Effectiveness/Organization
Quality
Food Preparation
Cleanliness/Hygiene/Safety
Innovation
Inventory Control/Equipment
Quality
Food Services—Management
Catering
Customer Service
Employee Supervision and Training
Facilities Management
Food Services
Environment
Order Taking/Processing
Serving
Human Resources and Personnel—Management
Compensation/Benefits
Conformance
Hiring
Labor Relations
Policy Development/Communication
Privacy and Confidentiality
Staff Development
Staff Retention/Promotion
Staff Satisfaction
Human Resources and Personnel
Hiring
Staff Development
Staff Retention/Promotion
Staff Satisfaction
Conformance
Policy Development/Communication
Work-Unit Support
Compensation/Benefits
Labor Relations
Other
Information Technology: Hardware and Operations—Management
Project/Staff Management
Purchasing and Maintenance
Results Management
Information Technology: Hardware and Operations
Backups/Disaster Recovery
Customer Support
Data and Hardware Security
Maintenance and Operations
New Equipment
Information Technology: Software— Management
Communication/Training
Productivity
Project Management
Information Technology: Software
Data Entry
Business Systems Analysis
Programming
Testing
System Deployment
System Support (Help Desk)
Internet/Intranet Related
Community Development and Customer Support
Content Development and Blogging
Hardware Management
Intranet Content Manager
Social Media Involvement
Web Design, Development, Webmastering, and Web Maintenance
Mechanical Repair and Trades
Customer Communication
Diagnosis and Quality of Work
Speed of Repair
Work Planning and Estimating
Physical Plant Maintenance—Management
Cleaning
Plant Maintenance
Safety
Physical Plant Maintenance
Cleaning
Plant Maintenance
Safety
Production/Manufacturing
Quantity
Quality
Safety and Environment
Retail/Merchandising—Management
Customer Service
Scheduling/Staffing
Store Management
Retail/Merchandising
Checkout/Cash Register
Customer Service
Retail Environment
Stock/Inventory
Sales and Business Development— Management
Generating New Sales/Customers
Managing Current Sales/Customer Relations
Sales Strategy Development
Sales Training/Communication
Sales and Business Development
Managing Current Sales/Customers
Generating New Sales/Customers
Sales-Related Customer Relations
Sales Strategy Development
Sales Training
Security—Management
Communication
Compliance
Improvement
Supervision and Training
Theft
Security
Communication and Training
Compliance
Enforcement
Improvement
Theft
Personal Security
Premises Security
Traffic Control
Support—Management
Communication, Supervision, and Training
Office Management
Scheduling and Work Assignments
Support
Clerical/Filing
Reception
Secretarial
Switchboard/Phones
Transit/Transportation
Customer Support
General Operations
Safety and Maintenance
Vehicle Operation
Workplace Health and Safety—Management
Compliance
Improvement and Investigation
Training and Communication
Work Environment
Workplace Health and Safety
Compliance
Improvement and Investigation
Training and Communication
Work Environment
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Descriptive Contents
Part Two
Perfect Phrases for Setting Performance Goals
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