- Accepting the things you cannot change, 135–136
- AC Nielsen, 12, 54, 76
- Action, moving to, 71–72
- Ad Age, 54
- Adorn (brand), 5
- Aetna, 76
- Aetna Health Care, 126
- Affluence, 58
- African Americans:
- discrimination against, 146–147
- in fashion world, 91
- as food entrepreneurs, 109
- as market, 62, 95, 124
- women entrepreneurs, 52
- Allen, Debbie, 70, 120–121, 159–160
- Allen, Judson, 160
- American Express, 76, 111
- Amistad (film), 120
- Amoebas, 43
- Anne Klein (brand), 89
- Appendix (of business plan), 82
- Apple, 17–18
- Appointments (wardrobe consulting business), 74
- Aulet, Bill, 19–20
- Avis, 160
- Axelrod, Norman, 102–103
- Baby Boomers, 51
- Bankruptcy, declaring, ix, 61–62
- Banks, Gloria Mayfield, 10, 126
- BBDO ad agency, 43, 73
- Beavers, Bob, 131–132
- Believing in Possibilities (Pivot Point #2), xiii, 17–31
- and ComfortCake, 24–29
- and Defining Your Priorities, 40, 41
- and entrepreneurial mindset, 19–23
- and Getting Prepared, 71
- and Honoring Your Passion, 117
- lessons of, 30–31
- and Seeking Positivity, 102
- Bellamy, Bill, 59
- Bill Blass (brand), 89
- Black consumer markets, 12–13, 20–23
- Black Enterprise magazine, 43, 126
- Black Entertainment Television (BET), 76
- Black entrepreneurs, 7, 52, 109
- Black magazines, 8, 36, 43, 62, 91, 99–100, 126
- Bloomingdale, Betsy, 90
- Bloomingdale's, 20, 21, 50, 76, 147
- Having Patience at, 88–93
- Managing Perceptions at, 150–151
- Seeking Positivity at, 102–106
- Bob the Chef, 74
- Boston, Mass., 74
- Bounce‐backability, 130–132, 137, 166
- Brand equity, 154
- Branson, Richard, 123–124
- Brinkman‐Hill, Monique, 59
- Burnout, 34, 155
- Burrell, Tom, 24, 55, 57–58, 63, 95–96, 118
- Burrell Advertising, 95–96
- Burrell Communications, 20, 23, 57–58, 75, 76, 119
- Burrell Promotions, 96
- Burrell Public Relations, 96
- Businesses:
- legal structures for, 81
- lifestyle vs. high‐growth, 45
- “Business casual,” 148–149
- Business plans, 79–82
- Business start‐ups, 18–19
- Canfield, Jack, 44
- Carson Products, 24
- Changing the things you cannot accept, 135–136
- Charles Revson, 92
- Chicago, Ill., 58, 59, 75, 96, 118
- Chicago Film Office, 59
- Chicago Public Schools (CPS), ix, 45, 60, 63, 134–137
- Chicken Soup for the Mother's Soul, 44
- Childhood dreams, 115
- Churchill, Winston, 129
- Clarkson, Natalie, 124
- Clifton, Donald O., 124
- Coca‐Cola, 76, 95
- College degree, value of a, 51
- The Comfort Cake® Company, ix, xi, 161
- Believing in Possibilities at, 24–30
- Defining Your Priorities at, 37–40, 44–45
- Envisioning Prosperity at, 52, 54, 59–63
- Getting Prepared at, 75, 78
- Having Patience at, 97
- Honoring Your Passion at, 119, 125–126
- Maintaining Perseverance at, 130–136, 138–142
- Managing Perceptions at, 152–153, 156–157
- Seeking Positivity at, 108–110
- Company Description section (business plan), 80
- Competence, confidence vs., 152
- Confidence, faking, 152
- Core values, 42–46
- Coury, Sarah, 52
- COVID‐19 pandemic:
- business start‐ups during, 18–19
- and “dressing for the job,” 51
- “new normal” created by, 4
- and treating each day as a gift, 34
- CPS, see Chicago Public Schools
- Create, protecting what you, 132–135
- Crisis management, 35–40, 108
- Cummings, Elijah, 42, 161
- Cummings, Maya, 161
- Customer service, 148
- Daley, Richard M., 64
- Dance Dreams (Netflix documentary), 70
- Darden School of Business (University of Virginia), 7, 161
- Davis, Angela, on changing the things she cannot accept, 131
- Davis, Darwin, 43
- Debbie Allen Dance Academy, 70, 159
- Defining Your Priorities (Pivot Point #3), xiii, 33–47
- and changing opportunities, 40–42
- and clarifying “why,” 164–165
- and holding to your core values, 42–46
- and Honoring Your Passion, 117, 121–122
- and shifts in priorities, 34–40
- steps for, 46–47
- Dell, Michael, 138, 139
- Dell Computer, 138–139
- Delta Sigma Theta sorority, 41
- Democratic National Convention, 161
- Detroit, Mich., 7, 88, 145
- Discrimination, 146–147
- Disney, 148
- Diversity, 111
- Dreams:
- childhood, 115
- patience and unlocking the door to your, 88–94
- “Dress for success,” 148–149
- Dressing for the job, 50–51
- Dupar, Laurie, 71
- Ebony Fashion Fair, 91–92
- Ebony magazine, 8, 62, 91
- Economy, Peter, 86
- Edison, Thomas, on exhausting all possibilities, 17
- Effort, role of, in developing passions, 116–119
- Eli's Cheesecake, 38
- Elizabeth, Queen, 41, 88
- Emotional Intelligence (EQ), 101–103
- Emotion management, 100–106
- Employer Identification Number applications, 18
- Energizer Bunny, 130
- “Enough,” knowing your, 51–55, 165
- Entenmann's, 152
- Entrepreneurship, 19–23
- Envisioning Prosperity (Pivot Point #4), xiii, 49–65
- and having right intentions, 55–64
- key lessons in, 64–65
- and knowing your “enough,” 51–55, 165
- and Maintaining Perseverance, 132–133
- and route to prosperity, 51
- and Seeking Positivity, 105
- Equal, 133
- Essence magazine, 8, 36, 99–100
- Essence Music Festival, 141
- ETA Creative Arts Foundation, 63
- Evanston, Ill., 57, 96
- Executive Summary (of business plan), 80
- Exelon Corporation, 161
- Facebook, 160
- “FAITH” acronym, 120–121
- “Fake it 'til you make it” syndrome, 151–152
- Fame television show, 70
- Family, as priority, 44–46
- Fancy Food Show, 125, 126
- Fashion Fair Cosmetics, 20–21, 62–63, 75, 92, 110, 154
- Fashion Week, 91
- Fast Company magazine, 52
- Federal Reserve Bank of Chicago, 63
- Ferguson, Renee, 26, 63, 138, 160
- Financial Projections section (business plan), 82
- Finding Your Purpose (Pivot Point #1), xii, 3–15
- and alignment, 9–14
- and Honoring Your Passion, 117
- power of, as foundation for what you do, 4–9
- suggestions for, 14
- Five Ws, 136–137
- Food Network, 133–134, 160
- Ford Motor Company, 76, 95, 111
- Fortune 500, 20
- Fortune Magazine, 76
- Framework, Getting Prepared as a, 70–76
- Franklin, Aretha, 156
- Freeman, Morgan, 120
- Funding Request section (business plan), 81–82
- Gallup Organization, 124
- Gantt charts, 73
- The Gap, 76
- Gardner, Ed, 22, 23
- Gender discrimination, 52
- Getting Prepared (Pivot Point #5), xiii, 69–83
- as a framework, 70–76
- key lessons from, 83
- and Managing Perceptions, 147
- as a mindset, 76–82
- and Seeking Positivity, 106
- and sustaining Your Ideal Path, 165
- Gillette Company, 5–11
- author's career at, 20, 37, 55–57, 73–74, 76, 95, 96, 99, 105–106, 124, 147, 152
- and Black consumer market, 8, 21
- and Lustrasilk, 8–10, 55–57
- Miss America Promotion of, 35–37
- product launches at, 6–7
- White Rain Shampoo, 5–7, 9, 20, 55, 73, 124, 161
- Givenchy (brand), 89
- Gmail, 19
- Goals, priorities vs., 33–34
- GoDaddy, 26
- Golf, 151–152
- Google, 19
- Gordy, Barry, 7
- Grand Metropolitan, 13
- Graves, Earl, Sr., 43, 126
- Grey's Anatomy (television show), 70
- Guilford, Gwynn, 18
- Hairstyling, 117–118
- Hallmark, 76
- Hallway Management, 5
- Halston (brand), 89
- Halston fashion shows, 62, 91–92, 147
- Handwriting, 123
- Hanson, Mark Victor, 44
- Harris, Patricia, 131
- Hart, Kitty, 93
- Harvard Business School, 8, 54–55, 72, 87–88, 93, 94, 102, 105, 107, 147, 150
- Having Patience (Pivot Point #6), xiii, 85–98, 165
- as an intermission between two acts, 94–97
- key lessons from, 97–98
- and Maintaining Perseverance, 138, 140–142
- and Seeking Positivity, 102, 105
- and unlocking the door to your dreams, 88–94
- HBO, 76, 111
- Helena Rubenstein, 92
- Henderson, Gerri, 161
- High‐growth businesses, 45
- Hilliard, Angelica (daughter of author), 44–45, 62, 65
- Hilliard, Gloria (sister of author), 161–162
- Hilliard, Gwendolyn (mother of author), xi, 7, 24, 45–46, 50, 61, 95, 145–147, 160, 162, 164–165
- Hilliard, Nick (son of author), 45, 61
- Hilliard, Stratford (father of author), ix, 43, 45–46, 60, 61, 94, 132–133, 145
- Hilliard, Wendy (sister of author), 126–127
- The Hilliard Group (THG), 75, 141
- Honoring Your Passion at, 126
- Maintaining Perseverance at, 138
- Managing Perceptions at, 156–157
- name change of, 63
- Seeking Positivity at, 110, 111
- as start‐up, 24, 119
- The Hilliard‐Jones Marketing Group, 58, 63
- Hinton, Greg, 161
- Home Shopping Network (HSN), ix, 61, 76, 108, 139–140
- Hone Your Vision, see Believing in Possibilities (Pivot Point #2); Defining Your Priorities (Pivot Point #3); Envisioning Prosperity (Pivot Point #4); Finding Your Purpose (Pivot Point #1)
- Honoring Your Passion (Pivot Point #8), xiii, 115–128
- effort's role in, 116–119
- key lessons from, 127
- patience's role in, 120–127
- Hot Chocolate Nutcracker, 70
- Hounsou, Djimon, 120
- Howard University, xi, 41–43, 61, 86–87, 89, 160, 161
- Hsieh, Tony, on walking with purpose, 14
- HSN, see Home Shopping Network
- Huang, Jess, 52
- Hudson's (department store), 88
- Humanika Consulting, 101
- IBM, 76
- Ideal Path, Your, 163–166
- Inc. magazine, 86
- Innovation, 19
- Inspiring others, 3–13
- Instagram, 159
- Intellectual property, 45, 63, 81, 97, 134, 156
- Intelligence Quotient (IQ), 101
- Intentions, having the right, 55–64
- Intermission between two acts, patience as an, 94–97
- International Beauty Shows, 21, 23
- Intrapreneurship, 19–22
- “Intrapreneurship Explained” (Somers), 19
- IQ (Intelligence Quotient), 101
- J. Walter Thompson ad agency, 43, 73
- Jet magazine, 8, 62, 91
- Jewel Food stores, 130–132
- Jezebel's Restaurant (New York City), 95
- Jobs, Steve, 17–18
- Johnson, Eunice, 62, 91–92, 110, 154
- Johnson, John H., 91, 110
- Johnson, Magic, 141
- Johnson Publishing Company, 62–63
- Jones, Carolyn, 43, 73
- Jordan, Claudine “Cj,” 75
- Journaling, 41
- KAPOW program, 13
- Keene, Bob, 105
- Keene, Linda, 8, 11, 105
- Kelleher, Herb, 79
- Keller, Gary, 40–41
- Kellogg School of Business (Northwestern University), 57, 96
- Kentucky Fried Chicken, 43
- Klein, Calvin, 90
- Krivkovich, Alexis, 52
- Kumar, Ankar, 52
- Land, Edwin, 42
- Latino consumer markets, 13
- Legal structures, business, 81
- Lester, Steven, 64
- Lester, Susan, 64
- Leveraging:
- with brand equity, 154
- of what you have, 149–154
- Levy, Larry, 118, 119
- Levy Restaurants, 118
- Liberal Arts Student Council (Howard University), 88
- Lifestyle businesses, 45
- Loechner, Jack, 148
- Long, Nia, 59
- Long Distance Discount Services, 55
- L'Oréal, 20–24, 27–28, 76, 78
- Love Jones (film), 59
- Loyola University, 161
- Lustrasilk Corporation, 8–10, 55–57, 76
- Maintaining Perseverance (Pivot Point #9), xiii, 129–143
- and accepting/changing things, 135–136
- and bounce‐backability, 130–132
- and Having Patience, 140–142
- and knowing “when,” 136–140
- and protecting what you create, 132–135
- and sustaining Your Ideal Path, 165–166
- Market Analysis (in business plan), 80
- Marketing and Sales section (business plan), 81
- Martin Trust Center for MIT Entrepreneurship, 19
- Mary Kay Cosmetics, 10–11, 76, 97, 126
- Massachusetts Institute of Technology (MIT), 19
- Max Factor, 92
- May Company, 93
- MBA degree:
- author's, 86–87, 150
- value of having an, 51
- McConaughey, Matthew, 120
- McDonald's, ix, 60, 76, 95, 97, 131–132, 141–142
- McFadden, Mrs., 123
- MCI, 55
- McKeever, Lester, 63–64
- McKeever, Nancy, 63–64
- McKinsey, 52
- Meditation, 162
- Mende tribe, 120
- Merisant, 133
- Michigan State Fair, 7
- Michigan State University, xi, 41
- Mind, moving mountains with your, 106–112
- Mindset, Getting Prepared as a, 76–82
- Mingo, Frank, 43, 73
- Minneapolis, Minn., 11, 13, 56, 57
- Miss America pageant, 95
- Miss America Promotion, 35–37
- Modeling, 122
- Money, 49–50, 102
- Monroe, Elaine, 89–92
- Mora, Ebele, 138
- Moses, Grandma, 121–122
- “Mother Wit” (Hilliard), 44
- Motown, 7
- Multicultural Advisory Board (PepsiCo), 126
- Murphy's Law, 72, 129
- Musk, Elon, 51
- National Association of the Specialty Food Trade, 126
- Nature, purposeful existence in, 4
- NDAs (Non‐Disclosure Agreements), 29
- Negativity, dealing with, 100, 103–108, 112
- Netflix, 70
- New York City, 90, 93, 95
- New York Times, 54, 150
- Ney, Ed, 102
- 9/11, 39
- 90/10 Principle, 106–107
- No, saying, 35
- Non‐Disclosure Agreements (NDAs), 29
- Northwestern University, 57, 96
- Oakbrook, Ill., 142
- O.A.R. approach, 154–157
- Obama, Barack, 45–46, 118
- Obama, Michelle, xii
- Onassis, Jackie, 90
- The One Thing (Keller), 40–41
- Operations, business, 119
- Opportunities, and shifting priorities, 40–42
- Optimum (brand), 22
- Organizational charts, 81
- Organization and Management section (business plan), 81
- Orloff, Judith, 86
- Oscar de la Renta (brand), 89
- Owens, Pamela Hilliard, 126
- Paley, Babe, 90
- Paley, Bill, 90
- Pandora Jewelry, 76
- Passion:
- Patrick, Thomas, 51
- Payne, Claude, 92
- Penny stocks, 54–55
- People, choosing, 100–106
- PepsiCo, 43, 76, 126
- Perceptions, managing, see Managing Perceptions (Pivot Point #10)
- Perseverance, maintaining, see Maintaining Perseverance (Pivot Point #9)
- Personal Care Division (Gillette), 5, 8, 20, 35–36
- Peters, Sally, 12–13
- Picasso, Pablo, 116
- Pillsbury Bake‐Off, 12–13
- Pillsbury Company, 11–13, 20, 76, 96, 105, 111
- Pillsbury Kitchens, 12–13
- Pivot Points, xii–xiii, 11, 40, 50, 57, 72, 125, 163. See also individual Pivot Points
- Place Elegante (Bloomingdale's), 89–92
- Plan B frameworks, 71
- Planning, preparation vs., 71
- Polaroid, 42, 88
- “Porches” restaurant, 11
- Positivity, seeking, see Seeking Positivity (Pivot Point #7)
- Possibilities, believing in, see Believing in Possibilities (Pivot Point #2)
- Post‐it Notes, 19
- Potbelly restaurants, 61
- Power, patience as, 86
- Preparation, planning vs., 71
- Prepared, getting, see Getting Prepared (Pivot Point #5)
- Presenting yourself, 146–149
- Prince, Sara, 52
- Priorities:
- Quinlan School of Business (Loyola University), 161
- Racism, systemic, 52
- Rand, Barry, 160
- Rand, Sandra, 29
- Rashad, Phylicia, 159–160
- Realistic (brand), 22
- Recession of 2008, ix, 45, 60, 109
- Registry.com, 26
- “Relaxer Wars,” 22
- Restaurant, owning a, 118–119
- Reverse Calendar, 71–75
- Revlon, 22
- Rice, Linda Johnson, 62
- Right Guard (brand), 11
- Road rage, 106–107
- Ross, Diana, 90
- Ross, Kathryn, 52
- Roy, Katica, 52
- Russell, Jada, 161
- Safeway, 76
- St. Petersburg, Fla., 139
- Saks Fifth Avenue, 7–8
- Sales, 77–78
- Sandberg, Sheryl, 41
- Sara Lee, 152
- SBA (Small Business Administration), 59, 80
- Scott, Charity L., 18
- Seeking Positivity (Pivot Point #7), xiii, 99–112
- and choosing people and thoughts, 100–106
- and Honoring Your Passion, 122
- key lessons from, 112
- and Maintaining Perseverance, 131
- and moving mountains with your mind, 106–112
- and sustaining Your Ideal Path, 165
- Serenity Prayer, 129–130
- Service or Product Line section (business plan), 81
- 7‐Eleven, 44–45, 53, 76, 141
- “17 Quotes About the Remarkable Power of Patience” (Economy), 86
- Seventh Avenue (New York City), 91, 93
- Shift Your Energy, see Getting Prepared (Pivot Point #5); Having Patience (Pivot Point #6); Seeking Positivity (Pivot Point #7)
- ShoreBank, 59
- Shulman, Marc, 38
- Side hustles, 73
- Simmons, Geoff, 87
- Sizzling After 60 (blog), 3–4, 122
- Sloan School of Management (MIT), 19
- Small Business Administration (SBA), 59, 80
- Smikle, Jason, 138–139, 160
- Smikle, Ken, 26, 138, 160
- Soar with Your Strengths (Clifton), 124
- Socratic method, 72–73
- Soft Sheen, 20–25, 27, 75, 76, 78
- Somers, Meredith, 19
- Southwest Airlines, 79, 148
- Spielberg, Steven, 120
- Springsteen, Bruce, 95
- Starbucks, 141
- Starr, Steve, 72–73, 147
- “STOP” acronym, 104–105
- Stress, 52
- Suave (brand), 6
- Sugarless Sweetness®, 60–61, 133–134, 140
- Supplier Diversity, 92, 160–161
- Supremes, 7
- SX‐70 Camera (Polaroid), 42
- Systemic racism, 52
- Tap Into Your Juice (Hilliard), xii, 4, 94
- Target, 76
- Tate, Larenz, 59
- Taylor, Susan, 99–100
- “The Ten Commandments of Diversity Marketing” (Hilliard), 126
- Tesla, 51
- THG, see The Hilliard Group
- Thinking “outside the box,” 19
- Thomas, Patrick, 51
- Thoughts, choosing your, 100–106
- 3M, 8, 19
- “Top Approach,” 87, 88
- Tough love, 54
- Trader Joe's, 148
- Traub, Andy, 102
- Traub, Marvin, 102, 150–151
- Trust, building, 91
- Tulsa, Okla., 125
- 21st Century Planning Commission (Chicago), 64
- Type A people, 11, 50, 75, 85
- Unique Self Profile (USP), 150, 152
- Unique Selling Proposition (USP), 153
- United Airlines, ix, xi, 29, 37–39, 76, 97, 108, 125
- University of Phoenix, 54
- University of Virginia, 7
- US Census, 111
- US Department of Commerce, x
- USPTO.gov, 26
- Valentino (brand), 50, 89, 90, 92
- Values, core, 42–46
- Vaughn, Emmett, 161
- Venn diagram, of Your Ideal Path, 163–164
- Virgin Airways, 123–124
- Virgin Money, 123
- Walgreens, 76
- Wall Street Journal, 18, 51, 54
- Walmart, ix, 61, 76, 108
- Water Tower Place (Chicago), 118
- “When,” knowing, 136–140
- White Rain Shampoo, 5–7, 9, 20, 55, 73, 124, 161
- “White Sales” (Bloomingdale's), 150
- Wicaksana, Seta, 101
- “WIIFM,” 77, 156
- Wilhelmina Modeling Agency, 93
- Williams, John, 120
- Williams, Vanessa, 35–37
- Wilson, Milton, 86–87
- Women in the Workplace report (McKinsey), 52–53
- Woodson, Brett Denise, 107–108
- World War II, 129
- Wright, Alberta, 95
- Yee, Lareina, 52
- Yellow Pages, 28
- Young and Rubicam (Y&R), 73, 76, 102, 105
- Your Ideal Path, 163–166
- Zappos, 14
- Zarif (barber), 117–118
- Zoom meetings, 51
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