About the Author

In the networking industry since 1990, Silvia Hagen became a CNE (Certified Novell Engineer) and CNI (Certified Novell Instructor) in 1992. As a successful instructor, she has trained hundreds of system engineers. Today, Silvia is CEO of Sunny Connection AG in Switzerland and works as a senior consultant and analyst for many mid- and large-sized companies. Her expertise is in Directory Services and Protocol Analysis.

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