Index
ABCD model of cognitive behavioral therapy, 88–89
Absorbing information in mirroring, 43
emotional intelligence, 46
flow in, 45
patience in, 45
Accountability, 32
Accrediting bodies, 4
Acknowledging
coachee contributions, 75
techniques, 186
Agile Coach
defined, 4
description, 179
Agile Manifesto
Agility guidelines, 140
coaching approach in, 139
teams and organizations, 118, 126
Agile simulations, offering, 185
Agile transformation workshops, offering, 185
Agile Work Game, 129
Anti-patterns in powerful questions, 18–19, 175
Appelo, Jurgen, 130
Argyris, Chris, 89
Articulating expertise, 64
Backlogs, coaching work by, 139–140
Bad decisions, dealing with, 75
Behaviors to avoid reference, 173
Behaviors to do reference, 171–172
Being agile, defined, 141
Best coaching factors. See Coaching effectiveness improvements
Big Values activity, 130
Books, recommended, 195
Capabilities, publishing, 72–73
Castillo, Brooke, 88
Catalog of services
creating, 73
exercise, 161
Celebrating
in performance, 88
Challenging
in performance, 87
risk in, 106
techniques, 187
Cheat-sheet coaching practice exercise, 154–155
Clear questions, 16
CliftonStrengths tool, 82
Closed questions, 18
Coachees
contributions of, 75
defined, 4
educational materials for, 179–181
focus on, 35
learning and growth of, 75
powerful questions inspired by, 15–17
reflecting in responses, 47–50
Coaching agreements
description, 7
expectations in everyday life, 146–147
“in the moment,” 145–146, 165–166
with leadership, 145
organizational, 183
paths to, 148
as permissions, 25
written, from verbal, 147
Coaching assignments from sessions, 33–34
Coaching-by-objectives practice exercise, 167
Coaching effectiveness improvements, 97
emotional intelligence, 102–105
everyday interactions, 109–112
self-assessment, 115
Coaching engagement, 135
aligning principles with work, 137–140
coaching vs. other services, 142–143
issues and opportunities, 136
self-assessment, 149
summary, 148
Coaching mindset, applying to teaching, 71–72
Coaching mode guidelines, 178
Coaching references
Coaching techniques
challenging, 87,187
depersonalizing, 36
determining goals and vision, 84, 188
orienting to session purpose, 52, 191
Coaching terminology, 4
Coaching value, raising awareness of, 61
Coaching vs. therapy, 142
Cognitive behavioral therapy model, 88–89
Comparing expectations as feedback, 67
Consulting vs. coaching, 143
Context questions for sharing expertise, 64
Contributions of coachees, acknowledging, 75
Conversations
in group facilitation, 120
Decider protocol, 121–122, 131
Decision-making in group facilitation, 118
Depersonalizing technique, 36, 187
Dialog. See example dialog
Differences in personal inventories, 83
Discrepancies in action plans, 32
Distractions
releasing technique for, 105
Do-and-avoid coaching exercise, 159
Dot voting, 121
Doyle, Angie, 130
Educational materials for coachees, 179–181
Ellis, Albert, 89
Emotional intelligence (EQ), 102
in absorbing information, 46
example, 104
in relationship management, 103–104
in releasing technique, 105
responding to feelings, 104–105
in self-management, 103
in self-retrospectives, 114
in social awareness, 102
in thought patterns, 93
Encouragement
in performance, 86
Engagement. See Coaching engagement
“Enough, Let’s Move On” (ELMO) cards, 108, 127
Everyday interactions
Example dialog
with depersonalizing, 36
with highlighting, 63
with manager, 12
with neutrality, 48
with orienting to session purpose, 52
with paraphrasing, 49
with prioritizing, 51
with redirecting, 62
with reiterating, 49
with Scrum Master, 37-39
with sharing expertise, 64, 66
with summarizing, 51
with value, 90
Examples
of expertise, 64
Excitement for next steps, 31
Exercises, 151
coaching effectiveness improvements, 162–164
Professional Coaching basics, 153–155
Professional Coaching overview, 155–157
Expectations in everyday life, 112, 146–147
Experiences in sharing expertise, 64
defined, 60
highlighting in, 63
praise and criticism in, 68–69
redirection of requests, 61–62
self-assessment, 77
self-serve knowledge-sharing environments, 72–74
sharing, considerations, 74–76
sharing, guidelines, 74, 177–178
summary, 76
switching back from, 69
unsolicited, 60
Fake next steps, 31
Feedback
from experienced practitioners, 112
guidelines, 74
receiving, 76
risk in, 106
Feelings, responding to, 104–105
Fist of five technique, 121
Flow in absorbing information, 45
Focus
on coachees, 35
exercise, 160
for prioritizing topics, 50–51
staying on track, 52
summarization in, 51
Follow-ups for sessions, 33
Formative stories, 157
Forward motion
in conversations, 10
Free-form coaching practice exercise, 166
Goals
exercise, 162
identifying, 11
Goleman, Daniel, 46
Group facilitation
adaptations for, 118
nonviolent communication retrospective example, 126–128
organization-level coaching conversation example, 131–133
powerful questions in, 122–125
structures and practices, 119–122
summary, 133
Growth
from conversations, 11
encouraging, 75
Gut exercise, 163
Habits, 92
Health checks for teams, 184
Highlighting
exercise, 160
in expertise, 63
techniques, 189
Identifying
goals, 11
Impatience in absorbing information, 45
Improvement efforts, supporting, 94–95
In-the-moment coaching agreements
Inner reflection, space for, 47
Insights, learning and growth from, 11
International Association of Coaching (IAC), xiv, 4, 196
International Coaching Federation (ICF), xiv, 4, 142, 196
Intuition
practical application of, 99–100
risk in, 106
techniques, 190
Judgment
avoiding, 48
Kerth, Norman, 127
Knowledge-sharing
“Ladder of inference” model, 89
Lancaster, Talia, 130
Leadership, coaching agreements with, 145
Leading questions, 18
Lean coffee technique, 122
Learning
from conversations, 11
encouraging, 75
Learning and growth, 11, 75, 94, 105, 177
Lencioni, Patrick, 129
Management vs. coaching, 32
Mayer, John, 46
McCarthy, Jim and Michele, 121, 131
Meet protocol in group facilitation, 121
Meeting facilitation service, offering, 184
Mental landscape of coachees, 29–32
Mentor coaches, feedback from, 112
Mindsets
practicing, 112
Mirroring, 41
absorbing information in, 43–46
benefits, 42
neutrality in, 42
summary, 57
Missing information, sharing, 66
Modeling Agile, 72
Motivation and next steps, 31
Multiple questions, asking, 19
Need for expertise, 64
Neutrality
in mirroring, 42
New session purpose, orienting to, 53
Next steps, 31
Nonverbal mirror for the day exercise, 159
Nonviolent communication retrospective example, 126–128
Nonviolent Communication (Rosenberg), 127
Not knowing, accepting, 74
Notifying
techniques, 190
Objective-based coaching
forward motion, 10
learning and growth, 11
session purpose identification, 9
Observations as feedback, 67
Offering expertise, 64
Office hours, 184
One-way street for the day exercise, 158–159
“1-2-4-All” structure
in group facilitation, 120–121
two teams example, 130
Open-ended questions, 16
Open Space Technology
description, 122
in group facilitation, 131–132
Open Space Technology: A User’s Guide (Owen), 19
Organizations
coaching agreement example, 183
coaching conversation example, 131–133
Professional Coaching for, 19
Orienting
risk in, 106
to session purpose, 52–53, 191
Overcoming the Five Dysfunctions of a Team (Lencioni), 129
Patience in absorbing information, 45
Peer coaches, feedback from, 112
celebrating, 88
challenging in, 87
encouragement for, 86
past personal successes for, 80–82
personal inventories for, 80–83
summary, 95
team self-coaching, 94
Permissions
Personal Histories activity, 129
Personal inventories
differences in, 83
Personalizing technique, 34–35, 191–192
Powerful activities in group facilitation, 123
Powerful questions, 14
determining, 29
in everyday life, 111
in group facilitation, 118, 122–125
risk in, 106
Presence
absorbing information in, 43–45
Presence, listening, and reiterating exercise, 157–158
Prime Directive, 127
Prioritizing
session purpose, 9
Problem-solving tactics, 1
thinking things through, 2
Professional Coaching basics
coaching toolbox, 6
objective-based coaching, 7–12
resistance to, 5
self-assessment, 20
for teams and organizations, 19
terminology, 4
Professional Coaching defined, 3–4
Professional Coaching overview, 23–24, 55–57
mental landscape of coachees, 29–32
self-assessment, 40
Progress in two teams example, 131
Project management vs. coaching, 32
Project Retrospectives: A Handbook for Team Review (Kerth), 127
Publishing coaching capabilities, 72–73
Purpose, session
Questions
powerful. See Powerful questions
for sharing expertise, 64
in summarization, 51
Rapport
Real next steps, 31
Redirecting
techniques, 192
Reevaluating situations, 91–92, 192–193
Reflecting coachees in responses
coachee point of view, 48
exercise, 158
space for, 47
techniques, 193
in thought patterns, 92
Reinterpreting situations, 91, 193–194
Reiteration
exercise, 158
Relationship management in emotional intelligence, 46, 103–104
Relevant information, sharing, 66
Repatterning
techniques, 194
thought patterns, 92
Reserving your opinion for the day exercise, 154
Resistance, encountering, 5
Resolve for next steps, 31
Resource sharing, 66
Responses
reflecting coachees in. See Reflecting coachees in responses
Retrospective Prime Directive, 127
Rewiring thought patterns, 88–94
Risk taking
Role-playing
description, 107
exercise, 165
Rosenberg, Marshall, 127
Routines, 92
Salovey, Peter, 46
Scrum services, offering, 185
Self-awareness in emotional intelligence, 46, 102–103
Self-coaching
methods, 113
for supporting improvement efforts, 94–95
team, 94
Self-improvement opportunities in thought patterns, 93–94
Self-management in emotional intelligence, 46, 103
Self-organization in group facilitation, 118–119
Self-serve knowledge-sharing environments, creating, 72–74
Self-sufficiency belief
in group facilitation, 118
principle, 6
Services
Session purpose
orientation techniques, 52–53, 191
Sessions
coaching assignments for, 33–34
Shared visioning in group facilitation, 124–125
Sharing
expertise, considerations, 74–76
expertise, exercises, 154, 160
expertise, feedback, 68
expertise, guidelines, 74
expertise, with Professional Coaching mindset, 63–69
Short questions, 16
Simulations, offering, 185
Skills in everyday interactions, 109–112
Slow-motion coaching exercise, 156–157
Social awareness in emotional intelligence, 46, 102
Socialite for the day exercise, 153–154
Space for reflection, 47
Speculation, avoiding, 48
Spotlight coaching practice exercise, 167–168
Standup meetings examples, 36–39
Statements of work (SOWs), 143
Staying on track, 52
Stories
blind spots, 70
emotional intelligence, 104, 114
example dialog. See example dialog
humor, caution about, 88
open space, 132
personal inventory, 82
retrospective, 126
rewiring our thought patterns, 98
shared visioning, 125
team startup, 128
Success criteria for session purpose, 28–29
Summarizing
in focus, 51
Teaching, applying coaching mindset to, 71–72
“Team with the Best Results Ever” activity, 123–124
Teams
coaching agreements with, 144, 182
group facilitation. See Group facilitation
health checks, 184
personalizing technique for, 35
Professional Coaching for, 19
retrospective exercise, 165
self-coaching, 94
tune-ups, 184
Techniques. See Coaching techniques
Test-driven development (TDD), 95
Therapy vs. coaching, 142
Thinking out loud, avoiding, 18–19
Thought patterns
emotional intelligence in, 93
reflection, 92
reinterpreting situations, 91
repatterning, 92
rewiring opportunities, 93
self-improvement opportunities, 93–94
value of change, 90
Thought-provoking questions, 17
Timing in conversations, 10
Topics
exercises, 152
Tribes game, 129
Tuckman model, 125
Tune-ups for teams, 184
Uniqueness of people principle, 6
Unsolicited expertise, 60
User story workshops, offering, 185
Verbal agreements, written agreements from, 147
Vision
in group facilitation, 124–125
Visualization
technique, 107
Vow of silence for the day exercise, 159
Waiting before sharing expertise, 66
We Have Sprint-Off: Your Pocket Guide to Team Lift-off (Doyle and Lancaster), 130
Whole-self approach to coaching, 98
lightening technique, 99
Wrap-up actions for sessions, 34
Written agreements, verbal agreements from, 147