Table of Contents

Introduction

1 Getting to Know the eBay Marketplace

What eBay Is—and What It Isn’t

How Big Is eBay?

Who Sells on eBay?

Different Ways to Buy and Sell on eBay

What’s What (and What’s Where) on eBay

Summary

2 How Online Auctions Work

Understanding Online Auctions

Online Auctions, Step by Step

Different Types of Auctions

The Costs of Using eBay

Summary

3 Creating Your Own eBay Identity

Signing Up for eBay

Personalizing Your My World Page

Summary

4 Managing Your eBay Activity with My eBay

Understanding My eBay

Viewing the Summary Page

Viewing the Watch List Page

Viewing the Bids/Offers Page

Viewing the Messages Page

Viewing the All Lists Page

Viewing the Won/Purchased Page

Viewing the Selling Page

Viewing the Saved Searches Page

Customizing My eBay

Summary

5 Browsing and Searching for Merchandise

Browsing or Searching—Which One Is for You?

Browsing: The Easy (?) Way to Find Things

Searching: The Powerful Way to Find Things

Want It Now? Then Ask for It!

Summary

6 Researching eBay Sales

Why Research Is Important

Find Out What It’s Worth

Search eBay’s Completed Auctions

Search Terapeak’s Marketplace Research Database

Take eBay’s Pulse

Discover the Most Popular Searches

Use Third-Party Research Tools

Summary

7 Bidding in Online Auctions

Understanding the Bidding Process

How to Read an Item Listing

Before You Bid

Placing a Bid

Bidding in a Reserve Price Auction

What to Do After You’ve Bid

You Won! Now What?

Summary

8 Sniping to Win

What Sniping Is—and How It Works

Successful Sniping, Step-by-Step

Using Automated Sniping Tools

Summary

9 Buying Fixed-Price Items

Using the Buy It Now Option

Shopping the Fixed-Price Listings

Do Your Shopping at eBay Stores

Just Like Amazon: Half.com

Summary

10 Paying for Your Purchase

Calculating the Final Price

Paying for Your Item

Waiting for Your Doorbell to Ring...

Summary

11 Buying Safely

Bad Things Can Happen...

Protecting Yourself After the Sale

Tips for Protecting Yourself on eBay

Summary

12 How to Make a Million Dollars Selling on eBay

Making Your First Million on eBay

Selling on eBay: It’s Hard Work

Summary

13 Where to Find Items to Sell

Selling Your Own Personal Items

Finding Other Items to Sell

Expanding Your Sales

Summary

14 What to Do Before You Sell

Prepping Your Item for Sale

Choosing the Type of Listing

Picking the Right Category

Setting the Right Price

Summary

15 Selling Items via Online Auction

Creating a Basic Auction Listing

Creating Customized Item Listings

Setting a Higher Minimum with a Reserve Price Auction

Summary

16 Selling Items at a Fixed Price

Setting a Buy It Now Price

Creating a Fixed-Price Listing

Summary

17 Creating More Effective Item Listings

Write a Title That SELLS!

Write the Right Description

Making the Grade

Summary

18 Using Pictures in Your Listings

Why Pictures Matter

Tips for Taking Great Product Photos

Editing the Image File

Uploading Your Pictures to eBay

Summary

19 Accepting PayPal Payments

Accepting Credit Cards—and More—with PayPal

Signing Up for PayPal

Paying for PayPal

Choosing PayPal in Your New Auction Listing

Collecting PayPal Payments

Evaluating Other Methods of Payment

Summary

20 Managing Your Item Listings

Editing an Item Listing

Canceling a Listing

Blocking Buyers

Relisting an Item

Summary

21 Dealing with Non-Paying Buyers

What to Do When a Buyer Doesn’t Pay

Contacting an Unresponsive Bidder

Filing an Unpaid Item Dispute

Asking eBay to Refund Your Fees

Giving Other Bidders a Second Chance

Summary

22 Packing and Shipping Your Items

Choosing a Shipping Service

How to Pack Your Items—Safely and Securely

Creating the Shipping Label

Summary

23 Using Advanced Selling Tools

Why Use eBay’s Advanced Selling Tools?

Using Turbo Lister to Create Auction Listings

Using Selling Manager to Manage Your Auctions

Using Blackthorne to Create and Manage Your Auctions

Using Third-Party Selling Tools

Summary

24 Selling Internationally

The Pros and Cons of Selling Internationally

Selling Outside the U.S.

Shipping Across Borders—and Oceans

eBay’s International Marketplaces

Summary

25 Using a Trading Assistant to Sell Your Items

Understanding eBay’s Trading Assistant Program

Finding a Trading Assistant

What to Expect from a Consignment Sale

Summary

26 Dealing with Feedback

Understanding Feedback

Reading Feedback Comments

Leaving Feedback

Summary

Index

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