OTHER TITLES IN OUR SERVICE SYSTEMS AND
INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors
• Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming
• Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros
• Designing Service Processes to Unlock Value by Joy Field
FORTHCOMING IN THIS COLLECTION
• Service Mining: Framework and Application 12/31/2013 by Wei Lun (“Allen”) Chang
• Discovering the Service Imperative: How Understanding Your Customers Can Save Your Business 1/31/2014 by Douglas Morse and Haluk Demirkan
• Service Design: A Collaborative Approach 4/15/2014 by Lia Patricio, Raymond Fisk, and Birgit Mager
• Moving from Products to Services: Transformative Changes to Achieve Success 8/15/2014 by Valarie A. Zeithaml, Stephen W. Brown, and Mary Jo Bitner
• Lean Management in Higher Education: The Transformation of Processes and Services at Fisk University 8/15/2014 by H. James Williams, Jaideep Motwani, and Rob Ptacek
Announcing the Business Expert Press Digital Library
Concise E-books Business Students Need for Classroom and Research
This book can also be purchased in an e-book collection by your library as
• a one-time purchase,
• that is owned forever,
• allows for simultaneous readers,
• has no restrictions on printing, and
• can be downloaded as PDFs from within the library community.
Our digital library collections are a great solution to beat the rising cost of textbooks. e-books can be loaded into their course management systems or onto student’s e-book readers.
The Business Expert Press digital libraries are very affordable, with no obligation to buy in future years. For more information, please visit www.businessexpertpress.com/librarians. To set up a trial in the United States, please contact adam chesler at [email protected] for all other regions, contact Nicole Lee at [email protected].