Part 2 – The Checklist

Planning and value are critical, but so is taking care of our foundation. This section will cover the areas you can’t compromise on because they form the basis for secure and maintainable ServiceNow systems.

This part of the book comprises the following chapters:

• Chapter 5, Securing Your ServiceNow Instances
• Chapter 6, Managing Multiple ServiceNow Instances
• Chapter 7, Designing Effective Processes at Scale
• Chapter 8, Platform Team Processes, Standards, and Techniques