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Part Two: Social Selling Mastery for the Sales Professional
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Part Two: Social Selling Mastery for the Sales Professional
by Jamie Shanks
Social Selling Mastery
Cover
Title Page
Copyright
Preface
Acknowledgments
Introduction: The Road Map to Digital Transformation
Part One: Creating a Mindset Shift for a Digital Transformation
Chapter 1: Why Do I Need to Change Now, Not Tomorrow?
Chapter 2: Leadership Executive Summary
Chapter 3: How Do I Drive Organizational Buy-in and Accountability?
Plot Your Social Selling Mastery Hierarchy of Needs
Priority Assertion
Chapter 4: The Three Key Leadership Roles: Sales, Marketing, and Sales Operations/Enablement
Outline Roles and Responsibilities
Chapter 5: Organizational Tools and Metrics for Social Selling Success
Measure Behavioral Change
Leading –> Current –> Lagging Indicators for Success
Setting up Your Leading Indicators
Set up Your Current Indicators
Linkedin Sales Navigator as a Current Indicator
Set up Your Lagging Indicators
Part Two: Social Selling Mastery for the Sales Professional
Chapter 6: Start Building a Personal Brand
Enrich Skillset
This Journey Begins with a New Mindset
Chapter 7: Develop Buyer-Centric Profiles: LinkedIn, Twitter, and Other Social Platforms
LinkedIn Photo Showcases Trust
Your LinkedIn Headline is Your Elevator Value Statement
The LinkedIn Summary Completes the Story
LinkedIn Recommendations Validate You're Trustworthy
Chapter 8: Find: Socially Surround a Buyer and the Buying Committee
Mapping Your Sales World Toward Your Social World
Multiplying Find: Socially Surrounding a Buyer
Tactic 1: Find Buyers' Profiles on LinkedIn, Twitter, and Google
Tactic 2: Create Trigger-Based Alerts That Socially Surround Your Buyer
Tactic 3: Profiling a Buyer's Sphere of Influence
Chapter 9: Educate: Leveraging Content to Shape a Buyer's Journey
Acquiring Insights
Delivering Insights
Chapter 10: Engage: Touching “Every Deal, Every Day” with Social Media
Where do I Begin?
Grow Your Slice of the Social-Reach Pie!
Social Engagement: Your Touchpoint Cadence
Map Your Touchpoint Cadence
Chapter 11: Develop: Scaling Up Your Social Networks
Step 1: Check Your Digital Voicemails
Step 2: Check Your Content Engagement
Step 3: Grow by the Power of Three
Chapter 12: Create a Social Selling Routine
The 30–60 Minute Daily Social Selling Routine
Part Three: Building a Lead Factory with Digital Content Marketing
Chapter 13: Why Does Misalignment Exist between Sales and Marketing?
Exploring Sales and Marketing Misalignment
Does this Problem Start with Blind Spots?
How Do KPI Measurements Play with Misalignment?
How Do We Change Our Mindset?
Chapter 14: What Is the Current State of Your Lead Factory?
Step 1: Interviewing the Sales Leader
Step 2: Interview the Marketing Team
Step 3: The Delta Between Perception and Reality
Chapter 15: Create High-Quality, High-Quantity Content
Step 1: Centralize a Buyer's Journey
Step 2: Segment the Buyer's Journey into Sales-Centric Stages
Step 3: Kick-start New Ideas for Insights
Step 4: Develop an Insights Committee for Scale
Step 5: Content Calendar
Content Creation Best Practices
“Turkey Slice” Your Core Content
Templates: Like Punching Out Cakes
Assign Tags for Each Insight Before Development
Facts and Data Are the Center of the Story
Create a Never-Ending Story
Fuel Insights Development with ”Window Time”
Chapter 16: Organize Internal Content for Easy Access by Your Sales Force
Starting Your Content Organizational System
Step 1: Audit Sales' Ability to Find Your Internal Library
Step 2: Audit Sales' Ability to Navigate Your Internal Library
Step 3: Redesign the Framework of Your Content Library Using Your Content Calendar Tags
Step 4: Tags for Keyword Indexing
Step 5: Leverage a Visual User-Interface to Help Contextualize the Insights for Sales
Accelerating Insights with Employee Advocacy
Chapter 17: Discover Inbound and Outbound Marketing Hacks to Accelerate Lead Velocity
Tactic 1: Operation Land Grab
Tactic 2: Event Lead Exchanges
Tactic 3: Repurpose and Recycle Your Top 10 Percent
Chapter 18: Evaluate Your Customer's Journey: Find the Trends and Improve Key Sales Interactions
What Is the Content-Consumption Story?
Go Beyond Lead Sourcing: Start Empirically Proving Lead Influence
How Can Technology Play a Huge Role?
What Are the Steps to Capturing a Buyer's Content-Consumption Story?
Part Four: Scaling Up with Sales Operations and Sales Enablement
Chapter 19: How Do We Mitigate Skill Gaps with Our New Hires?
Chapter 20: Ongoing Coaching: How Do We Create a Repeatable Process?
Reinforce Action
How Do You Create a Reinforceble Training Program?
Chapter 21: How Do We Effectively Scale a Social Selling Program Company-Wide?
Amplify and Scale
Returns
Real-Time Dashboards for Current and Lagging Indicators
Conclusion
Index
End User License Agreement
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Chapter 5: Organizational Tools and Metrics for Social Selling Success
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Chapter 6: Start Building a Personal Brand
Part Two
Social Selling Mastery for the Sales Professional
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