About the Author

Gerrie Caudle is the president of Toshmar Systems Consulting Inc., an international consulting and training firm that specializes in business requirements gathering and process reengineering. She began her career as a programmer for a major retailer in the early 1970s and has worked in Canada, the United States, the United Kingdom, Germany, and Asia. Gerrie has cross-industry expertise, having worked within government, financial services, transportation, resource management, hospitality, manufacturing, retail, and distribution industries. Her areas of specialization are business requirements definition and analysis, client training and mentoring, package and custom software evaluation, functional analysis and design, and IT planning and assessment.

Gerrie has been a guest speaker with many professional associations. From 1985 to 1989, she was the executive director of the Canadian Association of Women Business Owners, an organization that helps association members expand their businesses. She is also a contributing member of the International Institute for Business Analysis (IIBA) and was instrumental in drafting the first body of knowledge on gathering business requirements. Her training course is endorsed by the IIBA. Gerrie may be reached by email at [email protected] or at [email protected].