- Foreword
- Preface
- 1. Planning and Architecture
- 2. Operational Transformation
- Transforming Managed Services
- Beginning the Cloud Transition
- Virtualization
- Automation
- Providing Customers Transparency to the Cloud
- Accessing Cloud Services
- Data Sovereignty and On-Shore Support Operations
- The Information Technology Infrastructure Library (ITIL) and Operational Process Changes
- Using Existing Operational Staff
- Operational Transformation Best Practices
- 3. Deploying Your Cloud
- 4. Application Transformation
- 5. Billing and Procurement
- Capital Versus Operational Expenses
- Concerns with “Build It and They Will Come”
- Online Ordering and Approval Workflow
- Financial Tracking and Billing
- Legal and Contract Agreements
- Licensing
- The Current Cloud Industry: A Summary of the Leading Providers and Integrators
- Billing and Procurement Best Practices
- Capital versus Operating Expenses
- Build It and They Will Come
- Online Ordering
- Procurement Process for Ordering Cloud Services
- Approval Workflow
- Fixed and Variable Pricing
- Automatic Elasticity or Scaling
- Cloud Billing versus Accounting Systems
- Detailed Cloud Service Cost Models
- Legal and Service Agreements
- 6. Cloud Security
- 7. Cloud Management
- Understanding the Cloud Management System Architecture
- Orchestrating Automated Actions
- Creating Reports and Dashboards
- Managing Systems and Services
- Providing Self-Service Control Panels
- Software Applications and Packaging
- Cloud Management Platforms: The Build Versus Buy Decision
- Open Source Cloud Platforms and Industry Standards
- Cloud Management Best Practices
- 8. Hybrid and Cloud Brokering
- What Is a Cloud Broker
- Key Hybrid and Brokering Terminology
- Hybrid Cloud Versus Cloud Broker
- The NIST Cloud Broker Architecture
- Cloud Broker Functional Architecture
- Governance
- Data Portability
- Evaluating and Selecting a Cloud Broker
- Challenges of Cloud Brokering
- The Future of Hybrid and Cloud Brokering
- Hybrid and Cloud Brokering Best Practices
- 9. Industry Trends and the Future of Cloud Computing
- Glossary
- Index
Colophon
The cover fonts are Gotham, the text font is Scala Pro, and the heading font is Benton Sans.
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