ABOUT THE AUTHOR

George Spafford is a Principal Consultant with Pepperweed Consulting, LLC, and an experienced practitioner in business and IT operations. He is a prolific author and speaker, and has consulted and conducted training on regulatory compliance, IT governance, and process improvement in the US, Australia, New Zealand and China. Publications include co-authorship of The Visible Ops Handbook and Visible Ops Security.

George holds an MBA from Notre Dame, a BA in Materials and Logistics Management from Michigan State University and an honorary degree from Konan Daigaku in Japan. He is an ITIL^® Service Manager, TOCICO Jonah and a Certified Information Systems Auditor (CISA). George is a current member of the IIA, ISACA, ITPI, ITSMF, and the TOCICO.