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by Michelle Dunn
The Guide to Getting Paid: Weed Out Bad Paying Customers, Collect on Past Due Balances, and Avoid Bad Debt
Cover
Title Page
Copyright
Dedication
Foreword
Preface
1: What Is Credit Management?
OBJECTIVES OF CREDIT MANAGEMENT
HOW CREDIT MANAGEMENT AFFECTS YOUR CUSTOMERS
ELEMENTS THAT AFFECT CREDIT MANAGEMENT
WHAT IS CREDIT RISK?
WAYS TO LIMIT YOUR CREDIT RISK
MANAGING CREDIT RISK
CHECKING PEOPLE’S CREDIT
WHAT TO AVOID WHEN EXTENDING CREDIT
UNDERSTANDING DEBT AND BAD DEBT
CREATING A CREDIT POLICY
ELEMENTS OF A CREDIT POLICY
CREDIT POLICY FOR ABC COMPANY
SKILLS AND RESOURCES NEEDED FOR SUCCESSFUL CREDIT MANAGEMENT
FOLLOWING FEDERAL AND STATE LAWS
WHY SHOULD YOU HAVE A CREDIT MANAGEMENT PLAN?
USING CREDIT MANAGEMENT TO IMPROVE COLLECTION PROCEDURES
ACTION STEPS FOR YOU TO TAKE TODAY
COMMON CREDIT MANAGEMENT MISTAKES AND HOW TO CORRECT THEM
DEALING WITH BAD CHECKS
TOP METHODS FOR IMPROVING COLLECTION PROCEDURES
CREATING AN EFFECTIVE CREDIT POLICY
REMEMBER
WHAT NOT TO DO
2: How Credit Affects Businesses
HOW A BUSINESS CAN OBTAIN CREDIT
THE IMPACT OF BAD CREDIT ON YOUR BUSINESS
WHY YOU SHOULD EXTEND CREDIT AND HOW TO DO IT
BILLING AND PAYMENT TERMS
INVOICING
LATE FEES AND INTEREST
DISCOUNTS
3: Effective Payment Arrangements
OBJECTIVES OF PAYMENT ARRANGEMENTS
HOW PAYMENT ARRANGEMENTS AFFECT YOUR BUSINESS
ELEMENTS THAT AFFECT PAYMENT ARRANGEMENTS
WHEN TO SET UP PAYMENT ARRANGEMENTS
HOW TO SET UP PAYMENT ARRANGEMENTS
WHY TO OFFER PAYMENT ARRANGEMENTS
DECIDING WHO NEEDS A PAYMENT PLAN
SKILLS AND RESOURCES NEEDED FOR SETTING UP REALISTIC PAYMENT PLANS
ELEMENTS OF A PAYMENT PLAN
WHY SHOULD YOU OFFER PAYMENT PLANS?
TRACKING PAYMENT PLANS
MISSED PAYMENTS AND HOW TO CORRECT THEM
TOP METHODS FOR IMPROVING PAYMENT PLANS
FOLLOWING UP
PAYMENT ARRANGEMENT CHECKLIST
4: Handling Customer Deductions
SENDING LETTERS TO PAST-DUE CUSTOMERS
SAMPLE COLLECTION LETTER
5: Debt Collection Calls
MAKING QUALITY COLLECTION CALLS
YOUR OPENING LINE
FOUR TIPS TO IMPROVE YOUR PHONE DELIVERY
6: Using E-Mail in Collections
DIFFERENT TYPES OF E-MAIL
PRIVATE E-MAIL
SOCIAL NETWORK E-MAIL
USING E-MAIL TO COMMUNICATE WITH YOUR CUSTOMERS
WHAT YOU CAN DO
WHAT YOU CAN’T DO
OBTAINING CONSENT TO USE E-MAIL
LAWS PERTAINING TO E-MAIL
CAN-SPAM RULES
THE FEDERAL TRADE COMMISSION
HACKING AND IDENTITY THEFT
SENDING INVOICES VIA E-MAIL
DO I NEED PERMISSION?
SENDING ATTACHMENTS
DO I NEED PERMISSION?
VERIFYING DELIVERY
CORRESPONDING THROUGH E-MAIL ABOUT PAST-DUE ACCOUNTS
SENDING BACKUP DOCUMENTATION THROUGH E-MAIL
PROOF OF DELIVERY
PROOF OF SALE OR ORDER
DUNNING NOTICES
FINAL NOTICE BEFORE FURTHER ACTION
7: Using Social Media in Collections
WHAT ARE ONLINE COLLECTION TECHNIQUES?
FINDING DEBTORS USING SOCIAL NETWORKING WEBSITES
THINGS YOU CAN FIND ON SOCIAL NETWORKS THAT CAN HELP YOU AS A COLLECTOR
FACEBOOK
MYSPACE
TWITTER
SOCIAL MEDIA SUCCESS TIPS
8: Third Party Collection Services
HOW TO CHOOSE A COLLECTION AGENCY
WHEN YOU SHOULD USE A COLLECTION AGENCY
WORKING WITH A COLLECTION AGENCY
HOW COLLECTION AGENCIES GET PAID
9: Debt Collection Laws, Rules, and Regulations
FDCPA—THE FAIR DEBT COLLECTION PRACTICES ACT
FCRA—THE FAIR CREDIT REPORTING ACT
WHAT LAWS ARE CHANGING AND HOW IT AFFECTS YOU
THE END DEBT COLLECTOR ABUSE ACT
THE CONSUMER FINANCIAL PROTECTION ACT
HOW FINANCIAL REFORM AFFECTS YOUR BUSINESS
BANKRUPTCY
DEATH
SKIPTRACING
AN IN-DEPTH LOOK AT SKIPTRACING BY RON BROWN, A PROFESSIONAL SKIPTRACER AND THE AUTHOR OF THE BOOK MANHUNT
LOCATING AND TRACKING CUSTOMERS USING SOCIAL MEDIA
Conclusion
About the Author
Search in book...
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