Index

A

A-players, 190

Accenture, 160

Accountability for change, 44

Action, 228–229

Ad hoc learning, 36

Adoption, 96–99

Adoption of change, 94

Advisory groups, 75

Agile

principles of, 21

values of, 21

Agility

accelerated pace of change need for, 19–22

Ahuja, Simone, 257, 260

Akamai Technologies, 75, 79, 121, 144, 184, 190

Akashic Labs, 214

Algorithmic authority, 129

Allen, Woody, 130

Alsop, Ron, 27

Amazon, 237

Ambient information, 129

Analysis

benefits of, 205

definition of, 201

lightweight, 206–207

perspective, 207–215

Analytics

definition of, 201

description of, 208–209

Anderson, Allison, 36, 40

Anderson, Chris, 259, 262

Anklam, Patti, 221

Ant colony optimization, 229

Antón, Pablo, 258

AOL, 12

Apprentice programs, 26

Arcelor, 150

Artificial intelligence, 65, 214

Asking questions, 120

Attention, 118, 151, 162–164, 234–239, 277–278

Attitude, 210–211

Attribution, 203

B

B-players, 190

Babnis, Sheila, 113–114, 148

Baby Boomers, 26

Backchannel, 266–267, 268–270, 272-273 282

Bandura, Albert, 14

BarCamps, 260

Baron, Ayelet, 60–61

Baron-Cohen, Simon, 212

Bassi, Laurie, 47, 229–230

BBC.com, 51

Beck, John, 118

Beckett, Charlie, 228–229

Behavior modeling, 95

Benchmarking, 224–226

Benchmarks, of adoption of change, 96–97

Benton, Morgan, 273–274

Berkun, Scott, 277

Berners-Lee, Tim, 260

Berry, Jon, 231

Betts, Ben, 163–164

Big data, 201

Big Mountain Data, 62

Birnbaum, David J., 125–126, 154, 218–219

Blogging, 276–277

Blogs, 42, 68-69, 116-117, 162-163, 210, 221, 236, 245, 252, 276, 281, 284

BlueShirt Nation, 268

Book publishing, just-in-time, 275

Born for Love: Why Empathy Is Essential—and Endangered, 29

Boston Children’s Hospital, 1-2, 45

Boudreaux, Chris, 283

Boundaries, physical, 159

Bozarth, Jane, 147

Brand building, 125–127

Brill, Ed, 11, 107

Bring your own device (BYOD) policies, 23

Brokerage and Closure: An Introduction to Social Capital, 208

Brokers, 222

Brooks, Ben, 43–44, 87–89, 94, 98–100, 116, 197, 204, 227

Brown, Brené, 170

Brown-Martin, Graham, 255, 268–269, 273, 280

Buczek, Laurie, 180, 182

Burbage, Lee, 71–72

Burke, Natalie S., 202–204, 206

Burning Man, 273–275

Burns, Jeffrey, 2, 4

Burt, Ronald, 208, 222, 262

Business Common Sense: What’s Old Is New, 60

Business Innovation Factory, 261

Business Model Innovation Factory: How to Stay Relevant When the World Is Changing, The, 261

C

Caballero, Alvaro, 136–137, 139

Campbell, Andi, 40, 166–167, 169, 181–182, 205

Campus Party, 255–261

Capacity, 239–246

Capacity sink, 116

Carson, Steve, 3

CatalystCreativ, 228

Celebration of wins, 155

Center for Creative Leadership, 33

Central Intelligence Agency, 45, 50–54, 63

Centre for Learning & Performance Technologies, 36

CENTURY 21 Real Estate, 125, 154, 218

Challenges, 62–64

Champions, 84–86

Change

accelerated pace of, 19–22

accountability for, 44

adoption of, 94, 96–99

awareness of, 44

description of, 246–247

embodiment of, 44

embracing of, 57

failure of, 247

management of, 43

measurement of, 206

progression and, 193

Senge’s writings about, 16

social learning effects on, 42–43

stages of, 43

understanding of, 44

in workplace. See Workplace change

Change Agents Worldwide, 62

Chevron, 240

Cigna, 69–70

Cioffi, John, 259

Cisco, 153

Classified information, 45

Cleveland, Harlan, 32

Coaching, 272

Code of ethics, 92

Cognitive Surplus, 4

Cognitive Surplus: How Technology Makes Consumers Into Collaborators, 129

Cohen, Don, 120

Collaboration, 13, 45, 66, 69, 71-72, 74-74, 96, 104, 124, 127, 133-134, 139, 140, 174, 175, 181, 197, 202, 231, 256, 263

Collaborative approaches, 199, 219

Collaborative Health Network, 156

Collaborative spaces, 191

Collaborative systems, 45, 187, 199

Collaborative work, 127

Collective IQ, 32, 140

Collective knowledge, 140

Collective smarts, 139–147

CommonHealth ACTION, 202

Communities

benefits of, 123

brand building through, 125–127

collaboration space in, 124

connecting through, 122, 146–147

cultivating of, 157

definition of, 120

enhancing of, 17

internal brand building through, 125–127

involvement in, 101

learning in, 121

maintenance of, 142–144

media sharing for cultivation of, 158

members of, 124

objective for, 143

online, 95, 101, 117–118, 123–125, 143–144, 145–146, 184, 223

relationships in, 123

sense of, 120–127

strategic benefits of, 122

uses of, 121

Communities of Practice: Learning, Meaning, and Identity, 33

Community managers, 143

Community Maturity Model, 225

Community of practice, 4, 121

Community Roundtable, 122, 225

Community work, obstacles to, 89

Competitive advantage, 154

CompuServe, 12

Conference websites, 279

Confessions of a Public Speaker, 277

Connect-M, 224

Connected Commons Consortium, 122, 249

Connectedness, 220–222

Connections, in-the-flow, 272

Content

quantifying of, 245

time-waste systems and, 116

Cornell, 210

Corporate knowledge, 161–162

Corporate training, 34–35

Corvington, Patrick, 30

Costello, Larry, 229

Credibility, 16

Crime analysis, 133–134

Criticisms

collaborative systems effect on classified information, 45

governance of social practices, 45-46

groups created to voice, 83

inappropriate content on social media, 40

incorrect information on social media, 40–41

responding to, 37–46

social media, 38–39

Crochet Answer Book: Solutions to Every Problem You’ll Ever Face: Answers to Every Question You’ll Ever Ask, The, 278

Cross, Jay, 35, 36

Cross, Rob, 121–122, 220–222, 247

Crowdfunding, 20, 207

Crummey, Chris, 81

Cultural change, 180

Cultural competence, 29

Culture

cultivation of, 160–161

definition of, 29

power of, 171–173

workplace demographics affected by, 28–29

Culture change, 180

Culture readiness, 247

Curation, for focusing attention, 162–164

Customer relationship management, 206

D

“Dance floor theory,” 67–68, 107–112

Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead, 170

Data

definition of, 201

unstructured, 214

Davenport, Thomas, 118

Decisions, informing, 50–54, 141

DeGrave, Dany, 66–67

Dell, Michael, 174

Deloitte, 125, 240

Deloitte Australia, 231

Deming, W. Edwards, 35

Deragon, Jay, 231

Deutsche Bank, 147

Dewey, John, 14

Deyamport, William III, 271–272

Dialogue, 211

Digital Habitats: Stewarding Technology for Communities, 33, 143

Digital literacy, 136–139

Discretionary time, 115–116

Distractions, 236–239

Diversity, inclusive, 258–259

Doing good, 229–230

Drucker, Peter, 204

Duperreault, Brian, 261

E

e-learning, 10

Eastman Kodak, 20

Eckman, Edie, 278

eLearning Guild, 163

Eli Lilly, 148

Email, 31, 41, 64, 71-72, 80-81, 124, 134, 151, 162, 178–179, 237

EMC, 75, 84, 111, 129, 144, 189-190

EMC|ONE, 84–85, 111, 129, 144

Emergence of the Relationship Economy: The New Order of Things to Come, The, 231

Emotional intelligence, 212

Empathizing-Systemizing model, 212

Empathy, 211–213, 260

Empathy Era: Women, Business and the New Pathway to Profit, The, 212

Empathy Quotient, 212

Employee(s)

availability of, 240–241

engagement of, 47–48, 81–84, 87, 108–109, 169, 176–179, 215–219

generative production by, 217–218

with higher-order skills, 66

knowledge of, 49

knowledge profiles of, 244–245

onboarding of, 174

online participation by, 216–217

participation by, 67–69, 216–217

as partners, 72

physical movement by, 239–240

rallying of, 68–69

social initiative benefits for, 65–68

as stakeholders, 75

video generated by, 154–155

Employee development, new social learning and, 10

Employee Engagement 2.0: How to Motivate Your Team for High Performance, 115

Employee platform, 69–70

Employee suggestion box, 76-77

Employee voice, 211

Encouragement, 256–258

End of Competitive Advantage: How to Keep Your Strategy Moving as Fast as Your Business, The, 213

Energy, 221

Engagement

of people, 47–48, 81–84, 87, 108–109, 169, 177–180, 215–219

rules of, 168

Engelbart, Doug, 31, 140

Enterprise resource planning, 70, 206

Enterprise social networks, 237

Environment

creation of, 70

for knowledge sharing, 145–146

new social learning creation of, 49

Ernst, Chris, 222

Ethics, 205

Evaluation

definition of, 201

in-the-flow, 273

metrics for, 206

Evidence, 201

Executive sponsor, 94–95

Expectations, workplace demographics effect on, 23–29

Expert interviews, 161–162

Expression, 229–230

F

Fabretti, Paul, 212

Facebook, 5, 12, 24, 39, 68, 69, 78, 126, 144, 177, 260, 279

Facilitation, 143–144

Failure, 193–195, 246

Family, 28

Faraj, Samer, 176

F.B. Heron Foundation, 17

Federal Corporation for National and Community Service, 30

Feedback, 119, 134, 183, 209, 273

FI-WARE platform, 258

Fifth Discipline: The Art & Practice of The Learning Organization, 16

Filtering, 116–117

Financial gains, 222–223

Fiscal fitness

benchmarking, 224–225

financial gains, 222–223

opportunity, 226–227

overview of, 222

reward-risk ratio, 227–228

ROI, 224, 228

Fitness to purpose, 91

Fitton, Laura, 142, 270

Flinsch, Monty, 131–132

Flower, Noah, 276

Focus, on social tools, 173–174, 237–238

Foghound, 90

Folksonomy, 105

Foner, Joel, 264–267

“Forgetting curves,” 244

Formal influence, 232

Fowler, Geoffrey, 53–54

Frahm, Jennifer, 246

François, Camille, 259

Frauenheim, Ed, 229

Frequently asked questions, 81–82

Fresh Air, 158

Fritz, Janhavi Kirtane, 156

G

Galiano, Belinda, 258

Gallup organization, 215

Gambiarra, 257

Gamification, 5, 127, 236

Gartner Group, 175

Gender demographic shifts, in workplace, 28–29

Generation X, 25

Generation Z, 24, 28

Generational shifts, in workplace, 24–27

Generative production, 217–218

Geographic distribution, 245–246

Gestalt LLC, 160

Getzendanner, Joel, 17

Gillin, Paul, 273

Gladwell, Malcolm, 222

Global Action Plan, 226

Global communication technologies, 265

Goals

organization, 63

participant, 63

Good Company: Business Success in the Worthiness Era, 47

Good Company Index, 229–230

Google, 63, 78, 204

Google+, 272

Google News, 51

Gordon, Mary, 29

Grainger, 152

Grant, Maddie, 26, 217–218

Griffith, Terri, 206–207, 208

Group-based learning, 126

Guidelines, 90–91

H

Halliburton, 121

Hamlin, Kaliya, 280

Hands-on training, 136

Happe, Rachel, 122, 126, 269

Happenings, 268

Hart, Jane, 36, 48

Hashtags, 77, 137, 198–199, 222, 229, 266, 273, 279, 281

Hatch, David, 143

Hattiesburg Mississippi Public School District, 271

Hawking, Stephen, 259

Healthdoers, 156

Here Comes Everybody: The Power of Organizing Without Organizations, 129

HICAPS, 73, 197

Hierarchy

in learning, 15

in organizations, 17, 187

Hierarchy charts, 185

Higher-order skills, 66

Hock, Dee, 16-17

Hodgins, Wayne, 111

Home Depot, 124

How to Knit Socks: Three Methods Made Easy, 278

HP, 63

HT2, 163

Huddle, 78

Human capital, 56, 209, 215

Humana, 144

Humanize: How People-Centric Organizations Succeed in a Social World, 26, 217

Husband, Jon, 16, 17

I

IBM, 81, 214, 237, 240, 260, 283–284

IBM’s Institute of Business Value, 27, 175

Impact, 228–230

In Good Company: How Social Capital Makes Organizations Work, 120

In-person events, 261, 267, 273, 280

In-the-flow burning, 273–275

In-the-flow connections, 272

In-the-flow contribution, 270–271

In-the-flow evaluation, 273

In-the-flow focus, 268–270

In-the-flow innovation, 270

In-the-flow participation, 267–268

Inclusive diversity, 258–259

Influence, 231–234

Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy, The, 231

Informal influence, 232

Informal learning, 10, 34

Information flows, 185–188, 220–221

Information gathering, 207

Information sharing, 119

Informed decisions, 50–54, 141–142

Innovation

description of, 257

in-the-flow, 270

Innovation Network, 129

Instagram, 12, 227, 279

Intel, 180

Intellipedia, 187

Intercontinental Hotel Group, 182-183

Interests, 242–243

Interpersonal learning, 19

Interviews, expert, 161–162

Intranet, 10, 42, 68, 69, 71, 76, 96, 99, 119, 157, 160

iPhone, 227

Ives, Bill, 25

J

Jacksonville Sheriff’s Office, 133, 135

James Madison University, 235, 273

Jarche, Harold, 36, 42

Jennings, Charles, 34

Jingle, 71–72

Johnson, Steven, 259

Jones, Kevin, 150, 169–170, 178

Jua kali, 257

Jugaad, 257, 260

Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth, 257

Just-in-time book publishing, 275–276

K

Kaku, Michio, 259

Kaliski, Burt, 129

Kaplan, Saul, 261, 264

Kaplan, Soren, 263

Keller, Ed, 231

Kelly, David, 163

Kelly, Lois, 90

Kim, Eugene Eric, 179

Kleon, Austin, 149

Knowing, 33

Knowledge

collective, 140

corporate, 161–162

inventory of, 244–245

organizational, 152

spectrum of, 189

tacit, 124, 129, 141

Knowledge management, 13, 33, 51, 99, 191, 192

Knowledge Management at Monitor Institute, 276

Knowledge sharing, 145–146, 242

Kocher, Karen, 69–70

Koelling, Gary, 268

Krebs, Valdis, 220, 241–242

Kruse, Kevin, 115

L

Ladd, Rick, 191–192

Lady Geek, 212

Lamin, Wendy, 242

Lave, Jean, 121

Lavoy, Deb, 1, 11

Law enforcement, 133–135

Lawley, Liz, 270

LAZ Nation Online Tribe, 166, 169, 181–182

LAZ Parking, 40, 165–169, 205

LAZ University, 167, 168, 181

Leader participation, 94

Leaders Eat Last: Why Some Teams Pull Together and Others Don’t, 212

Leadership

description of, 241–242

onboarding of, 174–176

Lean, 20-22

Lean learning, 20

Leapfrogging: Harness the Power of Surprise for Business Breakthroughs, 263

Learning

ad hoc, 36

adaptive nature of, 19

collaborative nature of, 35

contextual nature of, 34

continuous nature of, 19

definition of, 32

e-, 10

formal, 10

group-based, 125

hierarchical nature of, 15

informal, 10, 33

interpersonal, 19

lean, 20

measurement of, 201

mobile, 9

on-the-job, 33

online, 168

perception of, 32

self-directed, 36

70-20-10 model of, 33

social. See Social learning

speed of, 17

Learning [Re]imagined, 268

Learning Without Frontiers, 268

LeBlanc, Steve, 35, 38

Ledford, Laurie, 92-93

Lee, Lillian, 210

Levin, Adina, 140

Levitt, Lee, 143

Lightweight analysis, 206–207

Linear evaluation, 202–203

LinkedIn, 5, 78, 144

Liquid networks, 259

Listening, 82

Literacy, digital, 136–139

Little, Jason, 246

Liu, Trisha, 63, 66, 91, 123, 183

Live blogging, 275-276, 278

Live video blogging, 275–276

Local champions, 83–86

Loftus, Bill, 160, 162

Longitude Prize, 5

L’Oréal, 212

Lurkers, 82–83, 84, 96

Lync, 78

M

Madiah, Vedrana, 121

MakingBetter, 152

Management, onboarding of, 174–176

Management Innovation eXchange, 260

Marathon Oil, 159

Marsh, Inc., 121

Marsh & McLennan Companies, 92, 261

Mason, Bryan, 270

Massive Open Online Courses (MOOC), 10

Mayo Clinic, 45, 130–132, 285–286

McBassi & Company, 47, 209, 230

McCall, Morgan, 33

McGrath, Rita Gunther, 213

McIntire School of Commerce, 220

McMurrer, Dan, 229–230

Meal sharing, 280

Measurement, 201–202, 206

Media sharing, 105, 154, 157, 161, 245, 277

Meetings, 99

Meier, Patrick, 245

Memes, 233–234

Merrill, Douglas, 204

Microsoft CAS, 212

Millennials, 258

corporate culture preferences of, 27

social networks’ use by, 27

technology expectations of, 25

values of, 26–27, 30

in workplace, 24–27

Minimal viable product, 22

Mistakes, 169–171

Mistrust, 181–185

Mitchell, Olivia, 265, 267

Mitra, Sugata, 136

Mittal, 150

Mobile learning, 9, 269

Mobile phones, 30, 226

Modeling of behavior, 95

Moffett, John, 160

MOOC, 4, 11

Mood, 282

Moodle, 10

Moore’s Law, 112

Motley Fool, The, 71–72

Multitasking, 236, 239

Myers, Phyllis, 158

N

NASA, 150, 191

Nathoo, Salima, 20-21 22, 126–127, 262, 265, 267

National Australian Bank, 45, 73, 197, 199, 204

Naysayers, 150–152

Negative feedback, 184

Net Smart: How to Thrive Online, 37

Net Work: A Practical Guide to Creating and Sustaining Networks at Work and in the World, 221

Network Roundtable, 121, 249

New hires, onboarding of, 76

New Influencers: A Marketer’s Guide to the New Social Media, The, 273

New social learning

benefits of, 49

characteristics of, 8–14

emphasis of, 264

employee development and, 10

environment created by, 49

principles of, 36

speed of, 17

training and, 10, 44–45

Nielsen, 30

Nordstrom, 285

Notter, Jamie, 217–218

O

O2, 226

On-the-job learning, 34

Onboarding, of new hires, 76

Online communities, 95, 116–117, 122–125, 141–143, 144–146, 184, 216, 219, 219-221, 223, 240, 260, 242, 269, 273

Online learning, 168

Online participation, 216–217

OPENPediatrics, 2–4, 63, 128

Opinion mining, 210

Opportunity costs, 219

Opting-In: Lessons in Social Business from a Fortune 500 Product Manager, 11

Organization(s)

action taking by, 57, 123

bring your own device policies in, 23

employee engagement effects on bottom line of, 47–48

goals of, 63

hierarchy in, 17

information flows in, 185–187

self-healing by, 57

sustainability of, 6

use cases in, 74-75, 153, 237

weaknesses of, 117

Organizational change

cultural change and, 55

organization’s response to, 57–58

Organizational culture

new hire onboarding affected by, 76

understanding of, 60

Organizational engagement, 215

Organizational knowledge, 152

Organizational network analysis, 220–221

Organizations Don’t Tweet, People Do: A Manager’s Guide to the Social Web, 56

Out-of-office message, 81–82

Outsourcing, 20

P

Pappas, Jamie, 75, 121, 124, 144, 184, 190

Parmar, Belinda, 212, 214

Participant goals, 63

Partners, 70–72

Pasmore, Bill, 222, 249

Pathfinders, 221-222, 253

Patterns, 213–214

Perez, Amilcar, 30

Perfection, 189–191

Perry, Bruce D., 29

Personal connection

opportunities for, 30–31

workplace affected by desire for, 29–31

Personal profiles, 93–94

Petriglieri, Gianpiero, 205

PG&E, 26

Photo collections, 76

Physical boundaries, 159–160

Physical movement, 239–240

Piaget, Jean, 15

Pictures, 155–158

Pink, Daniel, 230

Plato bulletin board system, 12

Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive, The, 206-207

Pluralistic ignorance, 234

Podcasts, 119, 157, 167

Pontefract, Dan, 103–106, 180

Popkin, Laird, 143

Positive example, 91–95

Postman, Joel, 202, 205

Prabhu, Jaideep, 257, 260

Predictive Analytics Reporting (PAR) Framework, 214

Predictive modeling, 223

Prentiss, Kevin, 67, 107–109, 111

Preparations, 280-281

Priorities, 209–210

Project M, 65–68

Prusak, Larry, 120

Q

Quick-access updates, 105

Quick-win opportunities

description of, 74–75

employee suggestion box, 76-77

new hire onboarding, 76

photo collections, 76

tweeting, 77

Quinn, Clark, 91, 96, 225

Quora, 5

R

Radjou, Navi, 257, 260

Radziwill, Nicole, 235, 273–274

Ragageles, Paco, 258–259

Random Collisions of Unusual Suspects, 261

Rasmussen, Chris, 45, 46

Ratings, 235

Re-organization, 61

Rebels at Work: A Handbook for Leading Change from Within, 90

Reflection, opportunities for, 141–142

Relevance, 133–136

Renner, Kevyn, 240

Return on investment (ROI), 175, 224, 228

Revolutionize Learning & Development: Performance and Innovation Strategy for the Information Age, 91, 225

Reward-risk ratio, 227–228

Rheingold, Howard, 37

Ripples of impact, 47, 228–230

Risk/reward ratio, 89

Robert Wood Johnson Foundation, 156

Roche Pharmaceuticals, 113, 146, 215

Rochester Institute of Technology, 270

Rocketdyne, 191

RocktheGlow, 126, 262

Roots of Empathy: Changing the World Child by Child, 29

Rossett, Allison, 45

Rotterdam School of Management, 18

Roush, Jamie, 133–135

Rumors, 41, 83, 183

Ruth, Babe, 117

S

Sage Road Solutions, 44

San Diego State University, 45

Sanofi Pasteur, 65–67, 224

Schaak, Peter, 162

Schein, Edgar, 55, 63

Schlenker, Brent, 190

Schultz, Deb, 212-213

Schuster, René, 213

Scoble, Robert, 265

Scrupski, Susan, 62

Secrets of Social Media Marketing: How to Use Online Conversations and Customer Communities to Turbo-Charge Your Business!, 273

Self-directed learning, 36

Self-preparation, 280

Self-reflection, opportunities for, 141–142

Semple, Euan, 56, 58

Senge, Peter, 16, 18

Senior leaders, social media acceptance by, 41–42

Sentiment analysis, 135, 210

70-20-10 model of learning, 33

Shadoan, Rachel, 214

Shared intelligence, 52

Shared purpose, 61

Shareski, Dean, 268

Sharing, 98–99

Shirky, Clay, 4, 12, 129

Show Your Work!: 10 Ways to Share Your Creativity and Get Discovered, 149

Show Your Work: The Payoffs and How-To’s of Working Out Loud, 147

Silvers, Aaron, 152–154

Sinek, Simon, 212, 224

Slavin, Amanda, 228

Smart Worker, 48

Smarter Than You Think: How Technology Is Changing Our Minds for the Better, 128

Smartphones, 155, 158, 182, 184, 266, 277, 278

SMiLE. See Social Media in the Large Enterprise index

Snowflake effect, 111

Social Business Index, 232

Social capital, 31, 176

Social conscience, 30

Social constructivism, 14, 18

Social influence, 232

Social initiatives

benefits of, 65–68

champions of, 83–86

implementation of, 180

methods for engaging people in, 81–84

Social interactions, 15

Social learning

acceleration of, 9

benefits of, 12, 38–39, 86–90

criticisms of, 40–41

culture facilitated by, 7

definition of, 8

description of, 6, 36–37, 174

everyday uses of, 8

failure at, 193–195

formal learning and, 9

guidelines, 90–91

ideals of, 192

innovative nature of, 194

measurement of, 46–47

need for, 6

new. See New social learning

Piaget’s writings about, 15

process of, 12

self-assessments, 57

social media and, 8, 11

socialness of, 10

statements about, 13

training and, 44–45

transformative nature of, 11

tried-and-true practices for launching, 78

Social learning strategies

collective smarts, 139–147

digital literacy, 136–139

inviting people onto the dance floor, 107–112

sense of community, 120–127

time management, 112–120

trust building, 150–153

working out loud, 147–149

Social learning theory

early focus of, 14

history of, 14

implementation of, into practice, 14–18

Social media

attention affected by, 118

Baby Boomers’ acceptance of, 26

corporate use of, 60

criticisms about, 37–39

definition of, 9

digital audit trail created by, 9

governance of, 45

inappropriate content on, 40

incorrect information posted on, 40–41

law enforcement use of, 133

learning through, 5, 278–279

policies for, 90

self-policing nature of, 183

senior leaders’ acceptance of, 41–42

social learning and, 8, 11

transparency of, 176

Social Media and Digital Engagement Network, 225

Social Media Commons, 144

Social media governance, 283–286

Social Media in the Large Enterprise (SMiLE) index, 225

Social networking, 61, 95, 152

Social networks

adult population’s use of, 61

IBM social computing guidelines, 284

Millennials’ use of, 25-26

online communities versus, 119

of women, 28

Social practices

governance of, 45

measurement of, 46–47

Social sharing, 118–119, 152–153

Social software, 12, 62

Social spaces, 127, 146

Social systems, 43, 182–183, 234-235, 253

Social technology, 116, 173–174

Social tools

assessment of, 68

champions of, 83–86

early adopters of, 84–85

filtering uses of, 116–117, 163

focusing on, 173–174, 237–238

implementation of, 175

integration of, with websites, 99

questions about, 85

selection of, 188–189

success with, 99–100

Social work, 6

SocialCorp: Social Media Goes Corporate, 202

Socialness, 130–133

Society for New Communication Research, 89

Space Shuttle, 191–192

Speaking, 265–266

Speaking About Presenting Blog, 265

Stakeholders, 72–74, 75, 104

Standard & Poor’s, 112

Start with Why: How Great Leaders Inspire Everyone to Take Action, 212-213, 224

Status updates, 94, 131, 138, 150, 152, 221, 243, 246

Steal Like an Artist: 10 Things Nobody Told You About Being Creative, 149

Steering committee, 73

Stephenson, Karen, 18, 20

Stepper, John, 147-148

Stopgap solutions, 60

Storify, 266, 281

Study groups, 125

Suarez, Luis, 237–238

Subject matter experts, 116

Sullivan, Joe, 186

Szalavitz, Maia, 29

T

Tacit knowledge, 124, 129, 141

Talent recruitment, 160

Team meetings, 99

Team spirit, 155

Technology. See also Social media; Social tools; specific technology

assessment of, 68

boundaries of, 22–23

Millennials’ expectations about, 25

workplace change affected by, 24–25

TED, 262–263

TED Prize, 5

Telefónica, 213, 258

Telefónica Deutschland, 213

TELUS, 103, 104-106, 126, 180, 215, 240

TELUS Habitat Social, 104, 106, 128

TELUS Leadership Philosophy, 105–106

Terry, Simon, 73, 90, 197–199, 204

Think Big program, 226

Thompson, Clive, 128, 229, 230, 233, 234

Thomson Reuters, 34

Thornton, Paula, 129–130

Time

discretionary, 115–116

management of, 112–120

social systems effect on, 113

systems that waste, 116–118

Timidity, 191–193

Toe-dipping company, 59

Training

leveraging of, 126

new social learning and, 10, 44–45

of salespeople, 155

self-guided modules for, 144

traditional model of, 35–36

Transparency, 11, 41, 94, 150, 183, 192

Treasure hunts, 81

Trends, 235–236

“Tribalization of Business,” 89

Trophy Kids Grow Up: How the Millennial Generation Is Shaking Up the Workforce, The, 27

Trust, 98–99, 280–281

building of, 16, 150–153

earning of, 150–153

Tweeting, 77–78, 266, 270

Twitter, 9, 10, 68, 77–78, 135, 144, 154, 177, 210, 259, 266, 268-269, 271, 272, 278-279, 281-282

Twitter for Dummies, 142

2.0 Adoption Council, 62

Tyco, 82, 90

Typekit, 270

U

Uber, 227

Umbrella Principle, 178

University of Virginia, 121–122, 220

Unstructured data, 213-214

Use cases, 74–75, 237

Usenet, 12

User experience, 177

Ushahidi, 245

V

Value, 179

Value markers

overview of, 127–128

relevance, 133–136

socialness, 130–132

vibrancy, 127–130

Vander Wal, Thomas, 105

Veen, Jeffrey, 270–271

Venkat, Phoebe, 82, 84, 90

viaPing, 169

Vibrancy, 127–130

Video blogging, 160, 276–277

Videos

communication through, 158

cultivation of culture using, 160–161

description of, 119

employee-generated, 154–155

sharing of, 154

viral, 158

Vimeo, 158

Viral video, 158

Virtual classes, 168

Virtual community, 37, 136, 187

Virtual worlds, 284

Visa, 16

Volunteering, 30

W

Wagner, Ellen, 44

Walton, John, 111

Wasko, Molly McLure, 176

We: How to Increase Performance and Profits through Full Engagement, 115

Welcoming, 110–112

WELL (Whole Earth ’Lectronic Link), 12

Wenger, Êtienne, 33, 121

When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Business, 26-27, 217

White, Nancy, 143–144, 145

Wikid 134

Williams, Bryce, 148

Wirearchy, 16

Wolbrink, Traci, 1–4

Wood, Chet, 242

Work, changes that create shifts in, 18–32

Workforce

availability of, 240–241

connected, benefits of, 48

Working out loud, 147–150

Working Out Loud: For a Better Career and Life, 147

Work-in-progress content, 189–190

Working Smarter: Informal Learning in the Cloud, 34–35

Workplace

Baby Boomer retirement from, 26–27

culture shifts in, 29–30

demographic shifts in, 24–30

gender shifts in, 28

generational shifts in, 25–28

Workplace change

agility required for accelerated pace of, 19–22

demographic shifts effect on, 24–30

description of, 5–7

personal connection effects on, 30–32

technology effects on, 22–23

trends that affect, 18–31

World Economic Forum, 211-212

World Intelligence Review, 50–54

X

X-Prize Foundation, 5

Y

Yammer, 78

Yngve, Victor, 269

YouTube, 144, 158, 160, 167, 279

YxYY, 212

Z

Zizhu chuangxin, 257