Chapter 1
1. Chris Grams, “Tom Sawyer, whitewashing fences, and building communities online,” OpenSource.com, September 9, 2009, https://opensource.com/business/09/9/tom-sawyer-whitewashing-fences-and-building-communities-online.
2. Jim Collins and Jerry Porras, Built to Last (New York: HarperBusiness, 1995), 9.
3. “The World’s Most Innovative Companies,” Forbes.com, http://www.forbes.com/innovative-companies/list/; Megan Rose Dickey, “The 25 Best Tech Companies To Work For In 2013,” Business Insider, July 12, 2013, http://www.businessinsider.com/top-25-tech-companies-to-work-at-in-2013-2013-7?op=1#ixzz3Kmmp9qyH.
4. To learn more about the Red Hat business model, see the appendix.
Chapter 2
1. John Mackey and Raj Sisodia, Conscious Capitalism (Boston: Harvard Business Review Press, 2013), 33–34.
2. Linda Hill, Greg Brandeau, Emily Truelove, and Kent Lineback, Collective Genius (Boston: Harvard Business Review Press, 2014), 92.
3. Michael Burchell and Jennifer Robin, The Great Workplace: How to Build It, How to Keep It, and Why It Matters (San Francisco: Jossey-Bass, 2011), 133.
4. Hill et al., Collective Genius, 46–47.
5. Ibid., 55.
6. Ibid., 92.
7. Gary Hamel, “The Problem With Management,” The Guardian, March 9, 2012.
8. Mig Pascual, “Zappos: 5 Out-of-the-Box Ideas for Keeping Employees Engaged,” U.S. News & World Report, October 30, 2012.
9. Mackey and Sisodia, Conscious Capitalism, 183–184.
10. “Why These 6 Companies Are the Best Places to Work in Medical Sales,” Business Insider, January 20, 2014.
11. Burchell and Robin, The Great Workplace, 134.
12. Simon Sinek, “How Great Leaders Inspire Action” filmed September 2009. TED.com, http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action?quote=709.
13. Burchell and Robin, The Great Workplace, 153.
14. Pascual, “Zappos.”
Chapter 3
1. “Worldwide, 13% of Employees Are Engaged at Work,” Gallup World, October 8, 2013, http://www.gallup.com/poll/165269/worldwide-employees-engaged-work.aspx.
2. Charles A. O’Reilly and Jeffrey Pfeffer, Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People (Boston: Harvard Business School Press, 2000).
3. Burchell and Robin, The Great Workplace, 127.
4. It’s worth noting that this measurement can be challenging because Red Hatters recognize that our culture isn’t right for everyone, so many are inclined to say, “Yes, but it’s not right for everyone” or “Yes, for the right person.”
5. Mackey and Sisodia, Conscious Capitalism, 240.
6. Ibid., 241.
7. Burchell and Robin, The Great Workplace, 211.
8. Ibid., 46.
9. 2013 Forum Global Leadership Survey, December 20, 2013, http://www.slideshare.net/ForumCorp/forum-leadership-pulse-survey-2013-findings-implications.
10. Ibid.
11. Jack Stack with Bo Burlingham, The Great Game of Business (New York: Crown Business, 2013), 178.
Chapter 4
1. Brook Manville and Josiah Ober, A Company of Citizens (Boston: Harvard Business School Press, 2003), 10.
2. Ibid., 135–136.
3. Burchell and Robin, The Great Workplace, 43.
4. Wikipedia, s.v. “Meritocracy,” last modified December 18, 2014, http://en.wikipedia.org/wiki/Meritocracy.
5. Liz Elting, “How I Grew: Meritocracy Helped Us Grow to a $350 Million Company,” Translations.com, http://www.translations.com/about/news/in-the-news/how-i-grew-meritocracy-helped-us-grow-350-million-company.
6. Rajendra Sisodia, Jagdish N. Sheth, and David Wolfe, Firms of Endearment (Upper Saddle River, NJ: Pearson Education, 2014), 247.
7. Gary Hamel, “Innovation Democracy: W. L. Gore’s Original Management Model,” Management Exchange, September 23, 2010, http://www.managementexchange.com/story/innovation-democracy-wl-gores-original-management-model.
8. Rebecca Fernandez, “Building a positive meritocracy: It’s harder than it sounds,” OpenSource.com, August 25, 2010, http://opensource.com/business/10/8/building-positive-meritocracy-its-harder-it-sounds.
9. Alice Truong, “Why Google Axed Its ‘20% Time’ Policy,” Fast Company, August 16, 2013, http://www.fastcompany.com/3015877/fast-feed/why-google-axed-its-20-policy.
10. Burchell and Robin, The Great Workplace, 153–154.
11. Hamel, “Innovation Democracy.”
12. Burchell and Robin, The Great Workplace, 41.
Chapter 5
1. Peter F. Drucker, “Managing Oneself,” Harvard Business Review, January 2005, http://hbr.org/2005/01/managing-oneself/ar/1.
2. Jonah Lehrer, “Groupthink: The Brainstorming Myth,” The New Yorker, January 30, 2012.
3. Richard Wiseman, 59 Seconds: Think a Little, Change a Lot (New York: Random House, 2010), 213–214.
4. James Surowiecki, The Wisdom of Crowds (New York: Anchor, 2005), 36.
5. Hill et al., Collective Genius, 121.
6. Ed Catmull and Amy Wallace, Creativity, Inc. (New York: Random House, 2014), Kindle version, location 1374.
7. Hill et al., Collective Genius, 139.
8. Ibid., 24.
9. Linux Kernel Mailing List, https://lkml.org/lkml/2013/2/21/225.
10. Michael Hickins, “Linux Throw-Down Sheds Light on ‘Moronic’ Software Processes,” Wall Street Journal, March 1, 2013.
11. Ibid.
12. Burchell and Robin, The Great Workplace, 27.
13. Ibid., 76.
14. Mackey and Sisodia, Conscious Capitalism, 261.
15. Catmull and Wallace, Creativity, Inc.
Chapter 6
1. “IBM Global Study: Majority of Organizational Change Projects Fail,” IBM, October 14, 2008, http://www-03.ibm.com/press/us/en/pressrelease/25492.wss.
2. “New Standish Group Report Shows More Projects Are Successful and Less Projects Failing,” Standish Group, 2011 CHAOS Report, March 3, 2011. http://www.marketwired.com/press-release/new-standish-group-report-shows-more-projects-are-successful-less-projects-failing-1405513.htm.
3. Burchell and Robin, The Great Workplace, 74.
4. Sisodia et al., Firms of Endearment, 230.
5. Adam Bryant, “What Eisenhower Taught Me About Decision-Making,” New York Times, May 25, 2013, http://www.nytimes.com/2013/05/26/business/bill-marriott-jr-on-inclusive-decision-making.html?_r=0.
6. Tim Elkins, phone interview with author, September 9, 2014.
7. Hill et al., Collective Genius, 40.
8. PricewaterhouseCoopers, “Boosting Business Performance through Programme and Project Management,” 2004, http://www.pwc.com/us/en/operations-management/assets/pwc-global-project-management-survey-first-survey-2004.pdf.
9. Kenneth R. Thompson, Ramon L. Benedetto, and Thomas J. Walter, It’s My Company Too! (Austin, TX: Greenleaf Book Group Press, 2013), 26.
10. Sisodia et al., Firms of Endearment, 126.
Chapter 7
1. Shaun Abrahamson, Peter Ryder, and Bastian Unterberg, Crowdstorm (Hoboken, NJ: John Wiley & Sons, 2013), 166–167.
2. Beth Kowitt, “Whole Foods takes over America,” Fortune, April 10, 2014, http://fortune.com/2014/04/10/whole-foods-takes-over-america/.
3. Mackey and Sisodia, Conscious Capitalism, 239.
4. Stephen Bernhut, “Primal Leadership, with Daniel Goleman,” Ivey Business Journal 66, no. 5 (2002): 14–15.
5. The Economist Intelligence Unit, “The Rise of the Customer-led Economy,” 2013, http://www.economistinsights.com/sites/default/files/EIU_Salesforce_Proof-7.pdf.
6. Gary Hamel, “Innovation Democracy.”
7. Ibid.
8. Clay Shirky, Here Comes Everybody (New York: Penguin, 2008), 258–259.
9. Scott Cook, “Leadership in an Agile Age,” (lecture at Innovation 2011: Entrepreneurship for a Disruptive World Conference, March 2011), http://network.intuit.com/2011/04/20/leadership-in-the-agile-age/.
10. Russ Arensman, “Cultivating Success,” EDN Network, April 1, 2002: http://www.edn.com/electronics-news/4347919/Cultivating-Success.
Appendix
1. Amanda McPherson, Brian Proffitt, and Ron Hale-Evans, “Estimating the Total Development Cost of a Linux Distribution,” The Linux Foundation, http://www.linuxfoundation.org/sites/main/files/publications/estimatinglinux.html.
2. Paul Thurrott, “Gates: Linux is no threat to Windows,” Windows IT Pro, March 23, 1999, http://windowsitpro.com/windows-server/gates-linux-no-threat-windows.