Contents
CHAPTER 5 The Magic of Listening
CHAPTER 8 Charming from the Inside Out and from the Outside In
CHAPTER 9 The Power of Attention
CHAPTER 10 The First Signal: Eye Contact
CHAPTER 11 The Second Signal: The Flick
CHAPTER 12 The Third Signal: Head Tilts
CHAPTER 13 The Fourth Signal: Head Nods
CHAPTER 14 The Fifth Signal: Whole Body Language
CHAPTER 15 The Sixth Signal: Body Language to Avoid
CHAPTER 16 The Seventh Signal: Vocal Reassurances
CHAPTER 17 The Eighth Signal: Verbal Reassurances
CHAPTER 18 Practice Being Charming with Friends
CHAPTER 19 Be Careful with Advice
CHAPTER 20 The Power of Patient Listening
CHAPTER 21 Be Quick to Smile and Laugh
CHAPTER 23 Use the “Act as If” Principle
CHAPTER 24 What You Say and How You Say It
CHAPTER 26 The Art of Speaking Slowly
CHAPTER 27 The Eloquence of Silence
CHAPTER 28 Excessive Fillers Are Charm Killers
CHAPTER 29 Charming People with Your Voice
CHAPTER 30 Be a Charming Conversationalist
CHAPTER 31 Steer the Conversation
CHAPTER 33 Keep the Ball in Their Court
CHAPTER 34 Don’t “Kill the Ball”
CHAPTER 35 Get in Step with the Other Person
CHAPTER 36 Practice Makes Perfect
CHAPTER 37 Translate Skill into Art
CHAPTER 38 Now You Have to Do It!