- Cover
- Half Title Page
- Title Page
- Copyright Page
- Contents
- Preface
- Chapter 1 The DNA of Problems and Problem Solvers
- Chapter 2 Four Basic Tools for Problem Solving
- Chapter 3 A Structured Approach to Problem Solving
- Chapter 4 Define, Describe, and Appraise the Problem
- Chapter 5 Investigate, Organize, and Analyze the Data
- Chapter 6 Formulate and Test a Causal Theory
- Chapter 7 Choose the Most Probable Cause
- Chapter 8 Develop, Test, and Implement Solutions
- Chapter 9 Implement, Document, and Celebrate
- Chapter 10 Failing at Problem Solving
- Chapter 11 A Message for Leadership
- Chapter 12 A Structured Approach to Problem Prevention
- Chapter 13 Defining High-Risk Areas
- Chapter 14 Defining Problems, Failure Modes, and Effects
- Chapter 15 Identifying the Highest Total Risk Problem
- Chapter 16 Determine the Most Probable Cause
- Chapter 17 Developing the Preventive Measures Plan
- Chapter 18 Implement Preventive Measures Plan
- Chapter 19 The Case of the Engineering Backlog
- Chapter 20 The Case of the Defective Pinions
- Chapter 21 The Case of the Cracking Rails
- 21.1 Introduction to Case Study
- 21.2 Define, Describe, and Appraise the Problem
- 21.3 Investigate, Organize, and Analyze the Data
- 21.4 Symptoms and Relevant Data
- 21.5 Record All Known Changes
- 21.6 Search for and Record Defect-Free Configurations (DFCs)
- 21.7 Search for and Record Distinctions
- 21.8 Record Possible Root Causes
- 21.9 Develop Hypotheses for Root Causes
- 21.10 Hypothesize/Test for Potential Root Causes
- 21.11 Define the Most Probable Cause(s)
- 21.12 Define and Implement Corrections and Controls
- 21.13 Celebrate and Document Success
- Chapter 22 The Case of the Weld Spatter
- 22.1 Background Information
- 22.2 The Structured Approach
- 22.3 Define, Describe, and Appraise the Problem
- 22.4 Investigate, Organize, and Analyze the Data
- 22.5 Record the Symptoms and Relevant Data
- 22.6 Record Recent Changes
- 22.7 List Defect-Free Configurations and Distinctions
- 22.8 Record Possible Causes
- 22.9 Eliminate Obvious Noncauses
- 22.10 Develop and Test Hypotheses
- 22.11 Develop, Test, and Implement Solutions
- 22.12 Implement, Document, and Celebrate
- Chapter 23 A Case Study in Problem Prevention
- 23.1 Case Background
- 23.2 A Structured Approach to Problem Prevention
- 23.3 Defining High-Risk Areas
- 23.4 Defining Problems, Failure Modes, and Effects
- 23.5 Identify the Highest Total Risk Problem
- 23.6 Estimate the Probability of Occurrence, Severity, and Detection
- 23.7 Estimate the Probability of Occurrence
- 23.8 Estimate the Severity
- 23.9 Estimate the Probability of Detection
- 23.10 Calculate the Total Risk Factor (TRF)
- 23.11 Prioritize and Select the Highest TRF
- 23.12 Determine the Most Probable Cause
- 23.13 Develop Preventive Measures Plan
- 23.14 Identify Preventive Actions
- 23.15 Identify Actions to Reduce Severity
- 23.16 Identify Detective Controls
- 23.17 Estimate Occurrence, Severity, and Detection, Then Recalculate the TRF
- 23.18 Finalize, Implement, and Audit the Preventive Measures Plan
- Chapter 24 Decisions, Decisions, Decisions
- 24.1 Making Choices
- 24.2 Create a Statement of Purpose
- 24.3 Write a Statement of Purpose
- 24.4 Define the Criteria for the Decision
- 24.5 Rate the Optional Criteria
- 24.6 Develop a List of Potential Options That Satisfy the Decision Criteria
- 24.7 Evaluate and Rate Each Option
- 24.8 Assess the Risks of Each Option
- 24.9 Calculate the Satisfaction Index
- 24.10 Calculate the Option Risk Index
- 24.11 Calculate the Total Option Score
- 24.12 Make Your Decision
- 24.13 Implement the Best Option
- Chapter 25 A Case Study in Decision Making
- 25.1 Case Background
- 25.2 Define the Criteria for the Decision
- 25.3 Rate the Optional Criteria
- 25.4 Develop a List of Potential Options
- 25.5 Evaluate Each Option
- 25.6 Assess the Risks of Each Option
- 25.7 Calculate the Decision Factors
- 25.8 Calculate the Satisfaction Index
- 25.9 Calculate the Option Risk Index
- 25.10 Calculate the Total Option Score
- 25.11 Make and Implement Your Decision
- 25.12 Implement the Best Option
- Chapter 26 Needs Assessment
- AppendixProblem Analysis Flowchart
- References
- Index
-
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