References & Resources

Articles

[bib04entry01] Tom. Barron, “The Road Toward Performance: Three Vignettes.” Technical & Skills Training, <year>January 1997</year>, pp. 12–14.

[bib04entry02] A.P. Carnevale,, and E.R. Shulz. “Return on Investment: Accounting for Training.” Training & Development, <year>July 1990</year>, pp. 41/S-1–S-30.

[bib04entry03] Ellen S. Carnevale, “The Questions and the Answers: An Interview with Robert Mager.” Technical & Skills Training, <year>July 1992</year>, pp. 14–17.

[bib04entry04] C. Carr,, and L. Totzke. “The Long and Winding Path (From Instructional Technology to Performance Technology).” Performance & Instruction, <year>August 1995</year>, pp. 4–8.

[bib04entry05] J.A. Byrne, “Strategic Planning.” Business Week, <year>August 26, 1996</year>, pp. 46–52.

[bib04entry06] S. Davis,, and J. Botkin. “The Coming of Knowledge-Based Business.” Harvard Business Review, <year>September 1994</year>, pp. 165–170.

[bib04entry07] Peter J. Dean,, et al. “Employee Perceptions of Workplace Factors that Will Most Improve Their Performance.” Performance Improvement Quarterly, volume 9, number 2 (<year>1996</year>), pp. 75–89.

[bib04entry08] David W. Denton, “Don't Hire Performance Problems: The Employment Interview and the Performance Improvement Practitioner.” Performance Improvement, <year>October 1996</year>, pp. 6–9.

[bib04entry09] Cliff Hallberg,, and Rich DeFiore. “Curving Toward Performance.” Technical & Skills Training, <year>January 1997</year>, pp. 9–11.

[bib04entry10] Joe. Harless, “Whither Performance Technology?” Performance & Instruction, <year>February 1992</year>, pp. 4–8.

[bib04entry11] J. Harless, “Performance Technology Skills in Business: Implications for Preparation.” Performance Improvement Quarterly, volume 8, number 5 (<year>1995</year>), pp. 75–88.

[bib04entry12] Robert S. Kaplan,, and David P. Norton. “Strategic Learning and the Balanced Scorecard.” Strategy & Leadership, <year>September/October 1996</year>, pp. 18–24.

[bib04entry13] John F. Middlebrook, “How to Manage Individual Performance.” Training & Development, <year>September 1996</year>, pp. 45–48.

[bib04entry14] “Performance Consulting: Proving an Idea with Appeal Also Has a Pay-off.” Training Directors' Forum Newsletter, <year>October 1996</year>, pp. 1–3.

[bib04entry15] Reuters (news service). “Consulting from Above.” The Washington Post, <year>August 18, 1996</year>, p. H4.

[bib04entry16] Philip. Ricciardi, “Simplify Your Approach to Performance Management: Use This Model to Provide Equitable Measures of Productivity and Quality for Employees in All Departments.” HRMagazine, <year>March 1996</year>, pp. 98–106.

[bib04entry17] Rhonda. Rosenof, “Multiple Delivery Strategies and Changing Business Demands.” CBT Solutions, <year>May/June 1996</year>, pp. 28–32.

[bib04entry18] Geary A. Rummler, “In Search of the Holy Performance Grail.” Training & Development, <year>April 1996</year>, pp. 26–32.

[bib04entry19] C.M. Sleezer, “Tried and True Performance Analysis.” Training and Development, <year>November 1993</year>, pp. 52–54.

[bib04entry20] Erica Gordon. Sorohan, “The Performance Consultant at Work.” Training & Development, <year>March 1996</year>, pp. 34–38.

[bib04entry21] Dean R. Spitzer, “Ensuring Successful Performance Improvement Interventions.” Performance Improvement, <year>October 1996</year>, pp. 26–27.

[bib04entry22] F. Swoboda, “Turning Paychecks Into a Performance Art.” The Washington Post, <year>August 25, 1996</year>, p. H4.

[bib04entry23] Carl G. Thor, “Using a Family of Measures to Assess Organizational Performance.” National Productivity Review, <year>Summer 1995</year>, pp. 111–131.

Audiotapes

[bib04entry24] Mary Broad,, and Steve Seitz. Transfer of Learning: Stakeholder Partnerships to Support Full Performance. ASTD audiotape 96AST-S7.

[bib04entry25] Elaine. McRae, Training Needs Analysis: A Quick Performance-Based, Consultative Approach. ASTD audiotape 96AST-S25.

[bib04entry26] Gloria. Regalbuto, The Front End of Front-End Analysis. ASTD audiotape 95AST-M68.

[bib04entry27] James Robinson,, William Rothwell, and Marc Rosenberg. Strategies for Improving Human Performance. ASTD audiotape 96AST-W17.

[bib04entry28] William Rothwell,, and David Dubois. Helping Your Organization Become a High Performance Workplace. ASTD audiotape 96AST-M3.

[bib04entry29] Geary. Rummler, Linking Training and Performance. ASTD audiotape 96AST-S12.

[bib04entry30] Doug Taylor,, and Eileen Dello-Martin. Creating a Continuous Improvement Strategy for Your Organization. ASTD audiotape 96AST-W39.

Books

[bib04entry31] ASTD. Introduction to Performance: A Primer for Trainers. Alexandria, VA: ASTD, <year>1996</year>.

[bib04entry32] ASTD. The Best of Performance Support in the Workplace. Alexandria, VA: ASTD, <year>1994</year>.

[bib04entry33] Mark Graham, Brown, et al. Rx For Business: A Troubleshooting Guide for Building a High Performance Organization. Chicago: Irwin Professional Publishing, <year>1996</year>.

[bib04entry34] Dean,Peter J., ed. Performance Engineering at Work. Batavia, IL: International Board of Standards for Training, Performance and Instruction, <year>1994</year>.

[bib04entry35] Joe H. Harless, Analyzing Human Performance: Tools for Achieving Business Results. Alexandria, VA, and Annapolis, MD: ASTD and Human Performance Technologies, <year>1997</year>.

[bib04entry36] J.M. Higgins, 101 Creative Problem Solving Techniques: The Handbook of New Ideas for Business. Winter Park, FL: The New Management Publishing Company, <year>1994</year>.

[bib04entry37] Pierce J. Howard, The Owner's Manual for the Brain: Everyday Applications from Mind-Brain Research. Austin, TX: Leornian Press, <year>1994</year>.

[bib04entry38] Roger. Kaufman, “Assessing Needs,” Introduction to Identifying and Solving Problems. Alexandria, VA: ASTD and the International Society for Performance Improvement, <year>1996</year>.

[bib04entry39] Roger. Kaufman, Strategic Thinking: A Guide to Identifying and Solving Problems. Alexandria, VA: ASTD and International Society for Performance Improvement, <year>1996</year>.

[bib04entry40] Danny G. Landon, The New Language of Work. Amherst, MA: HRD Press, <year>1995</year>.

[bib04entry41] Robert F. Mager, Making Instruction Work. Belmont, CA: David S. Lake Publishers, <year>1988</year>.

[bib04entry42] Robert F. Mager, What Every Manager Should Know about Training or “I've Got a Training Problem” and Other Odd Ideas. Belmont, CA: Lake Publishing, <year>1992</year>.

[bib04entry43] Michael E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance. New York: The Free Press, <year>1985</year>.

[bib04entry44] Dana G., Robinson, and James C. Robinson. Performance Consulting: Moving Beyond Training. San Francisco: Berrett-Koehler, <year>1995</year>.

[bib04entry45] A. Rossett, Training Needs Assessment. Englewood Cliffs, NJ: Educational Technology Publications, <year>1990</year>.

[bib04entry46] William J. Rothwell, ASTD Models for Human Performance. Alexandria, VA: ASTD, <year>1996</year>.

[bib04entry47] Geary A. Rummler,, and Alan P. Brache. Improving Performance: Managing the White Space on the Organization Chart. San Francisco: Jossey-Bass, <year>1996</year>.

[bib04entry48] H.D. Stolovitch,, and E.J. Keeps. Handbook of Human Performance Technology: A Comprehensive Guide for Analyzing and Solving Performance Problems in Organizations. San Francisco: Jossey-Bass, <year>1992</year>.

[bib04entry49] Richard A. Swanson, Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Work-place Expertise. San Francisco: Berrett-Koehler, <year>1996</year>.

Info-lines

[bib04entry50] M. Austin, “Needs Assessment by Focus Group.” No. 9401 (<year>revised 1998</year>).

[bib04entry51] B. Bricker, “Training Basics: Basics of Performance Technology.” No. 9211 (out of print).

[bib04entry52] S.G. Butruille, “Be a Better Job Analyst.” No. 8903 (<year>revised 1998</year>).

[bib04entry53] Madelyn. Callahan, “Be a Better Needs Analyst.” No. 8502 (<year>revised 1998</year>).

[bib04entry54] Madelyn. Callahan, “Write Better Behavioral Objectives.” No. 8505 (<year>revised 1998</year>).

[bib04entry55] Madelyn. Callahan, “From Training to Performance Consulting.” No. 9702.

[bib04entry56] R.Y. Chang, “Continuous Process Improvement.” No. 9210 (<year>revised 2000</year>).

[bib04entry57] S.J. Gill, “Linking Training to Performance Goals.” No. 9606 (<year>revised 1998</year>).

[bib04entry58] Chuck. Hodell, “Basics of Instructional Systems Development.” No. 9706.

[bib04entry59] Alice. Waagen, “Essentials for Evaluation.” No. 9705.

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