ACKNOWLEDGMENTS

I would like to express my sincere appreciation to the following people for granting their permission to quote from their copyrighted material:

•   Mary Ellen Boyd, executrix of the John R. Boyd estate, for permission to quote from her father’s presentations

•   The Joseph Campbell Foundation (jsf.org) for the use of quotations from Joseph Campbell’s book The Hero with a Thousand Faces

•   Robert Coram for the use of his description of Colonel John R. Boyd’s so-called “To Be or to Do” speech from his book Boyd: The Fighter Pilot Who Changed the Art of War

•   Professor Michael Porter for the use of the Value Chain Model as presented in his book Competitive Advantage: Creating and Sustaining Superior Performance

•   Messrs. Doug Wiegmann and Scott Shappell to reproduce the HFACS model, Unsafe Acts Model and Swiss Cheese model from their book A Human Error Approach to Aviation Accident Analysis: The Human Factors Analysis and Classification System

•   Donald J. Wheeler, PhD, to reproduce a section from his book Understanding Variation, The Key to Managing Chaos; Copyright © 2000 by SPC Press, Knoxville, Tennessee

•   GOAL/QPC—courtesy Elaine Curtis—to quote from the article “On Learning and Systems that Facilitate It” by Russell L. Ackoff that was published in the 1996 Fall edition of The Center for Quality of Management Journal Vol. 5, No. 2