Chapter . Job Aid

Job Skills Checklist

Instructions: Observe each job skill session (demonstration, coaching, and assessment). For each skill listed, use the rating scale to indicate the trainer's level of performance:

3

Is competent at performing this skill and requires no additional practice.

2

Can perform this skill but requires additional practice.

1

Cannot perform this skill and requires extensive practice.

N/A

Skill not applicable to this presentation.

NO

Skill not observed during this observation.

There is space for five observations. The trainer should set goals to improve specific skills. The trainer should be receiving mostly 3s for each skill by the fifth demonstration.

Demonstration Skills

1

2

3

4

5

Preparation Skills

     

Arranging room appropriately.

     

  Preparing trainer's notes (including the objective and performance checklist).

     

  Preparing media in advance.

     

  Planning effective techniques to introduce the demonstration.

     

Verbal Skills

     

  Projecting voice (changed pitch, tone, and volume).

     

  Maintaining an appropriate pace.

     

  Using learner name(s).

     

  Using familiar terms.

     

  Using numerous examples.

     

  Providing praise and reinforcement.

     

  Accepting learner ideas and suggestions.

     

Nonverbal Skills

     

  Maintaining eye contact.

     

  Maintaining positive facial expressions.

     

  Gesturing with hands and arms.

     

  Maintaining good posture.

     

  Following trainer's notes (including steps in performance checklist).

     

Questioning Skills

     

  Asking questions at varying levels of difficulty.

     

  Asking group and targeted questions.

     

  Involving all learners.

     

  Repeating learner responses and questions.

     

  Providing positive reinforcement.

     

Summarizing Skills

     

  Asking for questions.

     

  Asking questions.

     

  Reviewing the checklist and ensuring learners are ready for the practice session.

     

Comments:

     

Coaching Skills

1

2

3

4

5

Preparation Skills

     

  Arranging room appropriately.

     

  Preparing trainer's notes in advance (including performance checklist).

     

  Reviewing the checklist with the learner.

     

  Answering learner questions.

     

  Discussing the role of the trainer as coach.

     

Communication Skills

     

  Speaking and enunciating clearly.

     

  Maintaining eye contact.

     

  Appearing relaxed and smiling.

     

  Using positive facial expressions.

     

  Maintaining good posture.

     

  Using effective voice projection.

     

  Providing positive feedback.

     

  Offering suggestions.

     

  Avoiding negative comments.

     

  Asking questions.

     

  Encouraging the learner to ask questions.

     

  Following the checklist and making appropriate notes.

     

Summarizing Skills

     

  Asking the learner to share positive aspects of the practice session.

     

  Asking the learner to identify areas for improvement.

     

  Identifying positive aspects of the skill performance.

     

  Offering suggestions for improvement.

     

  Working with the learner to set goals for additional practice (if needed).

     

Comments:

     

Assessment Skills

1

2

3

4

5

Preparation Skills

     

  Arranging room appropriately.

     

  Reviewing the checklist with the learner.

     

  Answering learner questions.

     

  Discussing the trainer's role as evaluator.

     

Observation Skills

     

  Maintaining eye contact.

     

  Providing positive feedback to calm the learner's anxiety.

     

  Avoiding negative comments.

     

  Stepping in only to protect the learner, others, or tools and equipment.

     

  Following the checklist and making appropriate notes.

     

Summarizing Skills

     

  Asking the learner to share positive aspects of the assessment session.

     

  Asking the learner to identify areas for improvement.

     

  Identifying positive aspects of the skill performance.

     

  Offering suggestions for improvement.

     

  Determine learner's competency or if additional practice is required.

     

  Comments:

     
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