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by Stephen P. Robbins
The Truth About Managing People... and Nothing But The Truth
Title Page
Copyright Page
Financial Times Prentice Hall Books
Contents
Preface
Part I: The Truth About Hiring
Truth 1. Forget Traits; It's Behavior That Counts!
Truth 2. Realistic Job Previews: What You See Is What You Get
Truth 3. Tips for Improving Employee Interviews
Truth 4. Want Pleasant Employees? It's in the Genes!
Truth 5. Good Citizenship Counts!
Truth 6. Brains Matter; or When in Doubt, Hire Smart People
Truth 7. Don't Count Too Much on Reference Checks
Truth 8. When in Doubt, Hire Conscientious People!
Truth 9. Hire People Who Fit Your Culture: My "Good Employee" is Your Stinker!
Truth 10. Match Personalities and Jobs
Truth 11. Manage the Socialization of New Employees
Part II: The Truth About Motivation
Truth 12. Why Many Workers Aren't Motivated at Work Today
Truth 13. Happy Workers Aren't Necessarily Productive Workers!
Truth 14. Workforce Generations and Values
Truth 15. Telling Employees to "Do Your Best" Isn't Likely to Achieve Their Best
Truth 16. Not Everyone Wants to Participate in Setting Their Goals
Truth 17. Professional Workers Go for the Flow
Truth 18. Watch Out for Cyberloafing!
Truth 19. When Giving Feedback: Criticize Behaviors, Not People
Truth 20. You Get What You Reward
Truth 21. It's All Relative!
Truth 22. Recognition Motivates (and It Costs Very Little!)
Truth 23. Ways to Motivate Low-Skill, Low-Pay Employees
Truth 24. There's More to High Employee Performance Than Just Motivation
Part III: The Truth About Leadership
Truth 25. The Essence of Leadership is Trust
Truth 26. Experience Counts! Wrong!
Truth 27. Most People Think They Know What Good Leaders Look Like
Truth 28. Effective Leaders Know How to Frame Issues
Truth 29. You Get What You Expect
Truth 30. Great Followers Make Great Leaders
Truth 31. Charisma Can Be Learned
Truth 32. Make Others Dependent on You
Truth 33. There's No Ideal Leadership Style
Truth 34. Adjust Your Leadership Style for Cultural Differences, or When in Rome . . .
Truth 35. When Leadership ISN'T Important
Part IV: The Truth About Communication
Truth 36. Hearing Isn't Listening
Truth 37. Choose the Right Communication Channel
Truth 38. Listen To The Grapevine
Truth 39. Men and Women Do Communicate Differently
Truth 40. What You Do Overpowers What You Say
Truth 41. The Case for Open-Book Management
Part V: The Truth About Building Teams
Truth 42. What We Know That Makes Teams Work
Truth 43. 2+2 Doesn't Necessarily Equal 4
Truth 44. We're Not All Equal: Status Matters!
Truth 45. Not Everyone Is Team Material
Part VI: The Truth About Managing Conflicts
Truth 46. The Case For Conflict
Truth 47. Poor Communication Isn't the Source of Most Conflicts
Truth 48. Beware Of Groupthink
Truth 49. How to Reduce WorkâLife Conflicts
Part VII: The Truth About Designing Jobs
Truth 50. There's No Such Thing As A "Good Job"
Truth 51. Not Everyone Wants a Challenging Job
Truth 52. Four Job-Design Actions That Will Make Employees More Productive
Part VIII: The Truth About Performance Evaluation
Truth 53. Annual Reviews: The Best Surprise Is No Surprise!
Truth 54. Don't Blame Me! The Role of Self-Serving Bias
Truth 55. The Case for 360-Degree Feedback Appraisals: More IS Better!
Part IX: The Truth About Coping With Change
Truth 56. Most People Resist Any Change That Doesn't Jingle in Their Pockets!
Truth 57. You Can Teach an Old Dog New Tricks
Truth 58. Use Participation to Reduce Resistance to Change
Truth 59. Layoffs Are as Tough on Survivors as Those Who Get Laid Off
Part X: Some Final Thoughts About Managing Behavior
Truth 60. I'll See It When I Believe It
Truth 61. First Impressions Do Count!
Truth 62. People Aren't Completely Rational: Don't Ignore Emotions!
Truth 63. Beware of the Quick Fix
References
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